Overview
Support Pets has a rating of 4.7 stars from 12,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Easiest process ever, incredibly responsive team. Received the approval letter within 24 hours and they sent multiple emails to ensure I received them.
So far, so good. The application was effortless to fill out. Thank you very much!
I haven't received my Support Pet ID
I haven't received my card yet.
Everything is very fast and stress-free! Clear and simple! I also ordered equipment for the dog! We are going on a trip soon, we will see how it all works!
Hi Tetyana,
We're so happy to hear that your experience was fast, stress-free, and simple! 🐾💙 It’s great that you also got equipment for your dog—perfect timing for your upcoming trip!
We hope everything goes smoothly, and if you ever have any questions or need support along the way, we’re always here to help. Safe travels to you and your furry companion!
Fast and easy! I have been debating about getting my cats their ESA letter but thought it would be too much of a hassle. After going through this process, I wish I had done it sooner!
Hi there!
Thank you for sharing! We're so glad the process turned out to be easier than expected—and even better that your sister recommended us! It's wonderful to hear your cats are now officially recognized as your ESAs. We're here anytime you need support!
Request the vest. This service is a wonderful tool for individuals like me needing the emotional support of their furry companion while trying to function in the public society.
I was charged way more than the website says. Sent a message and had no response
They did come through with the registration though, so that's a huge plus
Hi Dave!
We're sorry to hear about your experience and any confusion regarding the pricing. We want to ensure you get the assistance you need. Please reach out to our customer support team via live chat on our website at https://www.supportpets.com or by email at info@supportpets.com for further clarification. We're glad to hear that you received your registration and appreciate your feedback!
As someone who was diagnosed with anxiety and my dogs are the ones to make me feel calm and relaxed. It's amazing to have my babies around with me at all times. Definitely recommend to those that suffer from depression/ anxiety and find comfort with their pets by their side. I say to request that ESA paperwork through Support Pets and get a response in less than 48hrs, to have your furbabies with you during hard times.
Hi there Haven!
Thank you for sharing your experience. It's powerful to hear how much comfort your dogs bring you, and we're so glad we could help make it easier for you to keep them close. Your words will surely encourage others who are going through similar challenges. We're here anytime you need support.
It's so worth it I don't have to leave my lil friend behind,, he goes everywhere with me, from grocery shopping to vacations even a night out to eat dinner,, it's quick and easy I will continue to use support pets for Asa I live
Hello Ashley,
Thank you so much for sharing your experience! 💙 We're so happy to hear that you're able to take your little friend with you wherever you go—from errands to vacations to dinner out. That kind of companionship makes every day better!
We're honored to be part of that journey and so glad you found us through a recommendation. Thanks for trusting Support Pets—we're here for you and your pup for as long as you need us!
I needed this done asap and they came through almost the same day! A little pricey- but what isn't now? Overall, it was a wonderful experience. I would recommend to family/ friends in the future.
Hello Sarah!
We're so glad we could provide the fast service you needed! We understand that costs can add up, and we truly appreciate your trust in us. Thank you for your kind words and for recommending us to your family and friends. If you ever need anything, we're here to help!
I had amazing experience with the team! After I submitted a request for one pet, I forgot to add my other one, so I email to get my other pet added and it was such a nice, smooth addition. No problems at all! Thank you so much!
Hello Justine,
Thank you so much for sharing your experience! 😊🐾 We're thrilled to hear that our team made the process smooth and hassle-free for you. Making sure both of your pets were included was our pleasure!
We understand how important Emotional Support Animals (ESAs) can be for managing anxiety, and we're so glad we could help you get the documentation you needed. If you ever need anything else, we’re always here for you.
I wasn't too sure what to expect when I signed up, but I quickly learned that there is a lot of information that is useful. I have suffered from moderate to severe anxiety and depression all my life and being able to have and get my pup trained is a life changer for me. I am so thankful I took the time to invest in this opportunity
Hello Wendy!
We're so glad to hear that this has been a life-changing experience for you! Having the right support and information can make all the difference, and we're honored to be a part of your journey. If you ever need anything, we're always here to help!
My ESA experience was really good overall. It did not take long to receive my documents also the videos and steps were very helpful. I had to contact customer service regarding the products and about the bundle offers and the live chat representative was easy to speak with. The only the thing I would like to be able to do is speak with is a person by phone and would recommend a phone number I was not able to find one.
Hi Carrie!
Thank you for sharing your experience! We're happy to hear that the process was smooth and that our resources were helpful. We appreciate your feedback about phone support and will take it into consideration. If you ever need assistance, our live chat and email support team are always here to help. We truly appreciate your trust and recommendation!
Having my dog with me everywhere make me feel really happy. I find myself feeling more positive and friendly with others. Benji has made me look at life in a different way thank you for everything.
Hello Jovauna,
Our pleasure! Your feedback makes all the effort worthwhile. Thanks for sharing your experience with us!
When I started the process, I was under the impression that this was to be $99, but I was charge $142.99 which i don't understand but I need this so I didn't complain til now. Other than that everything else was easy to use and nice.
Hi Shianna!
Thanks for your feedback. We're glad to hear the process was easy to use. Pricing can vary depending on the package selected during checkout, but we’re happy to review it with you. Please reach out to info@supportpets.com with your order details, and we’ll take a closer look. We're here to help.
It was an easy process and everything was processed quickly. My doctor recommended I use support pets because they no longer provide ESA letters at my local office.
Hello Izaiah!
Thank you for sharing your experience. We're glad the process was quick and easy for you, and it's great to hear that your doctor recommended us. We're here to support you and your companion whenever you need us.
I live this program and for all the times I've had to call customer support for operator error issues. They have always been so polite, supportive and helpful.
No hiding fees and/or surprises at the end of check out. Explain the process and was fast and efficient. Recommended to other family members who may need it.
Hello Missy,
Our pleasure! We appreciate knowing that our efforts are making a difference.
Compared to other ESA certification sites I've used, Support Pets is the easiest and most straight forward and budged friendly that I've found. They say turnaround is 24-48 hours but I got mine SAME DAY. Highly recommend.
Hello Josh,
Our pleasure! It’s feedback like yours that keeps us inspired. Thanks for being part of our community!
My experience was quick, easy to navigate and a pleasure watching the last video of joining the family! Until next time!
Fast and easy. Was super impressed I now have the much needed freedom to treat my pet like the family member she is. And be allowed to feel secure in having her with me
Hello Kaleb,
Our pleasure! It’s always great to hear that our service has been valuable, and we’ll keep working to maintain that level of support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Saylor!
Thank you for your feedback! We're so glad the process was smooth and that our team was able to assist quickly—especially with adding your second pet. We're always here if you need anything else!