Overview
Support Pets has a rating of 4.7 stars from 12,812 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It is easy to use, with simple questions that get to the point. It is a great system that is affordable and allows for you to get the help you need for your support animals. I have been using them for a few years now and have had no issues and I always have a great and easy experience.
Honestly didn't know I had to watch my email to go to a site and confirm the information or consider going the PSD route but it was super quick and easy they cover all the information in a quick video and get you on your way to the documents of your choosing to start your journey with you best friend
Hello Shane,
Our pleasure! We appreciate you taking the time to share your experience. It truly means a lot!
We were going to be turned away from housing just because our dog was over the weight limit. He is probably one of the best dogs I have come across. This hopefully saved us from missing out on a home. Thank you!
Hi Kyle!
We're so glad we could help in such an important situation! Every pet deserves a loving home, and it’s great to hear that this made a difference for you. Wishing you all the best in your new home, and if you ever need anything, we’re here for you!
It was easy to apply and I received my documents in 2 days. It's decently priced and not too expensive for the peace of mind now knowing I can have my pet with me when ever I need him.
Hi Courtney!
We're so glad to hear the process was easy and that everything was resolved quickly when you reached out. It’s great that you now have the peace of mind to keep your pet with you. Thank you for choosing us—we’re always here if you need anything.
I've continued to have a great experience utilizing support pets renewal process! I received my updated documents quickly after requested and I appreciate this service!
Hello Ryan! We truly appreciate your continued trust in our service! It's great to hear that the renewal process was smooth and quick for you. We're always here to make things easy and hassle-free. If you ever need anything, don't hesitate to reach out. Thanks for being a valued part of our community!
The renewal process this time around wasn't as simple and quick as in the past … it took close to 2 weeks to receive my paperwork against the advertised 48 hours. However when I reached out all of the reps were nice and did what they could.
Most Deaf people struggle to have a pet rights lately. They tend to bring their dogs everywhere like hotel, stores and airports.
Hi Mark,
Thanks for your feedback! Support Pets is always here if you need anything. Have a great day!
I was under the impression that I had only purchased the ESA housing only, and when the additional offers popped up multiple times before check out I was sure that I said no thanks to all of the offers, yet I still got a receipt and paid for travel ESA and something called Red Carpet (no idea what that is) so I ended up paying more than I was expecting. Otherwise the promptness of the paper work was great and follow up on documents. I used your service last year as well and it was helpful for me so thank you.
Hello Amy,
Thank you for sharing your feedback, and we’re really glad to hear that the paperwork and follow-up were helpful for you. We apologize for the confusion with the additional offers and the extra charges. If you’d like to clarify any billing issues or get more information about the Red Carpet service or travel ESA, please feel free to reach out to us at info@supportpets.com. We're happy to assist and make sure everything is clear for you! Thank you again for using our service, and we appreciate your understanding.
I loved how easy and how quickly it was to apply and receive the services that were requested. Provided additional contact information in case of any questions
Hi Juana!
We're so glad to hear everything went quickly and smoothly for you. It's great that you felt supported throughout the process, and we truly appreciate you choosing us. If you ever have more questions, we're always here to help.
I was so pleased at the ease of this process. I have been searching for a new apartment in a new city and was anxious about finding a suitable place to live that will allow pets. Having an emotional support pet is essential in my day to day life. With the help from the professionals from Support Pets I have one less worry in my life.
Hello Michele,
We're so glad to hear that our service helped ease your worries during such an important transition! It's wonderful to know that your emotional support pet is able to stay by your side, and we're thrilled we could assist in making your search for a new home a little bit easier. Thank you for trusting us, and we're wishing you all the best in your new city! If you ever need further assistance, we're always here for you.
It was easy to do on line. They are very clear on the description. This helped me get my into rented house we just got. Print off documents was easy. I highly recommend.
Hi there Joyce!
We're so glad to hear the process was easy and helped you secure your new rental home! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!
My experience with support pets is wonderful, they are respond back to you with answers very quickly. Also make sure you & ur furry babies are living at home comfortably without any worries.
Hello Anesti!
We're so happy to hear that you've had a phenomenal experience with Support Pets! Ensuring you and your furry companions can live comfortably without worry is what we strive for. Thank you for being with us for two years—we truly appreciate your trust and loyalty! If you ever need anything, we're here to help!
My angel helps keep me going through the worst of times and support pets made it quick and easy to get his paperwork so I can take him with me anywhere I need
Hi Rui!
We're so happy to hear that your angel brings you comfort and that we could make the process quick and easy for you! Thank you for trusting us and for choosing Support Pets based on the great reviews. Let us know if you ever need anything—we're here to help!
So easy and fast, everyone should know about support pets and the benefits our pets bring to our mental state. This made it so easy to get my pets registered as ESAs through a doctor that saw what they mean in my life.
Hi Kysen,
Our pleasure! It’s rewarding to know that our service has been useful to you, and we look forward to continuing to support you.
It's a beautiful experience. I'm grateful because, thanks to the evaluation, nothing will separate me from my dear Sofia. She will accompany me everywhere, and I will never feel sad again. Thank you.
Hi there!
Thank you for your kind words. We're so happy to hear that Sofia can stay by your side and bring you the comfort you deserve. The bond you share is truly special, and we’re honored to have played a part in helping you stay together. We're always here if you ever need support!
Was a super simple and easy process, cheaper than I thought it was going to be too. Will be an absolute joy being able to have my animal with me at all times.
Hello Troy,
Our pleasure! Your results speak to what we’re here to support.
I used Support Pets last year and was thankful to save money on my deposit and monthly rent. The renew option was quick and easy. It's so convenient and gives 2 pets. I didn't even have to provide shot records to renew!
Hi Heather!
Thank you for trusting us again for your renewal! We're so glad to hear that the process was quick, easy, and helped you save on housing costs. We appreciate your continued support and are always here if you need anything!
They reached out to remind me that My ESA had expired. In just minutes I was able to renew seamlessly. In such a short amount of time that worked out perfect as I was filling out applications to move and needed all info ASAP.
Hello Jennifer,
Thank you for sharing your experience! We're so glad we could help you renew your ESA documentation quickly and seamlessly. Timing is everything, especially during a move—wishing you the best of luck with your applications! Our pleasure!
You explained everything very well. You were very efficient and timely. You said what you would do, you did it. And then a quick follow-up to be sure things went smoothly. Amazing group of people working together. Thank you very much.
Hello Debra,
Thank you for your wonderful feedback! It’s a pleasure to know we could provide the support you needed. If you ever need more assistance, we’re just a message away. Have a great day!
Great experience. After putting in the application for my now certified esa pet I recommend this process to anyone trying to enjoy more of life with there's furry companion
Hello Angelo,
Our pleasure! Your feedback reassures us that we’re on the right track.
I just wanted to get ESA approval for my dog because I am moving to new home in Florida where you can't have an animal. You all had too many other things that you wanted me to sign up for when I just needed the the certification. You ended up charging me an extra $134.00 for something I didn't want. I don't appreciate being taken advantage of as an elderly person.
Hi Elizabeth!
We're sorry to hear about your experience. Our goal is to make the process as simple and transparent as possible. If there was any misunderstanding regarding charges, we’d be happy to assist in resolving the issue. Please reach out to our customer support team so we can review your order and ensure you only have the services you intended. We appreciate your feedback and are here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samantha,
Thank you so much for your kind words! We’re thrilled to hear that you've had such a positive experience with us over the years. It’s great to know that our process has been simple and affordable for you, and that we’ve been able to help you with your support animals. We’re here for you anytime you need us—your continued trust means the world to us! 🐾😊