Overview
Support Pets has a rating of 4.7 stars from 12,872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It was easy to do on line. They are very clear on the description. This helped me get my into rented house we just got. Print off documents was easy. I highly recommend.
My angel helps keep me going through the worst of times and support pets made it quick and easy to get his paperwork so I can take him with me anywhere I need
Hi Rui!
We're so happy to hear that your angel brings you comfort and that we could make the process quick and easy for you! Thank you for trusting us and for choosing Support Pets based on the great reviews. Let us know if you ever need anything—we're here to help!
So easy and fast, everyone should know about support pets and the benefits our pets bring to our mental state. This made it so easy to get my pets registered as ESAs through a doctor that saw what they mean in my life.
Hi Kysen,
Our pleasure! It’s rewarding to know that our service has been useful to you, and we look forward to continuing to support you.
It's a beautiful experience. I'm grateful because, thanks to the evaluation, nothing will separate me from my dear Sofia. She will accompany me everywhere, and I will never feel sad again. Thank you.
Hi there!
Thank you for your kind words. We're so happy to hear that Sofia can stay by your side and bring you the comfort you deserve. The bond you share is truly special, and we’re honored to have played a part in helping you stay together. We're always here if you ever need support!
Was a super simple and easy process, cheaper than I thought it was going to be too. Will be an absolute joy being able to have my animal with me at all times.
Hello Troy,
Our pleasure! Your results speak to what we’re here to support.
I used Support Pets last year and was thankful to save money on my deposit and monthly rent. The renew option was quick and easy. It's so convenient and gives 2 pets. I didn't even have to provide shot records to renew!
Hi Heather!
Thank you for trusting us again for your renewal! We're so glad to hear that the process was quick, easy, and helped you save on housing costs. We appreciate your continued support and are always here if you need anything!
They reached out to remind me that My ESA had expired. In just minutes I was able to renew seamlessly. In such a short amount of time that worked out perfect as I was filling out applications to move and needed all info ASAP.
Hello Jennifer,
Thank you for sharing your experience! We're so glad we could help you renew your ESA documentation quickly and seamlessly. Timing is everything, especially during a move—wishing you the best of luck with your applications! Our pleasure!
You explained everything very well. You were very efficient and timely. You said what you would do, you did it. And then a quick follow-up to be sure things went smoothly. Amazing group of people working together. Thank you very much.
Hello Debra,
Thank you for your wonderful feedback! It’s a pleasure to know we could provide the support you needed. If you ever need more assistance, we’re just a message away. Have a great day!
Great experience. After putting in the application for my now certified esa pet I recommend this process to anyone trying to enjoy more of life with there's furry companion
Hello Angelo,
Our pleasure! Your feedback reassures us that we’re on the right track.
I just wanted to get ESA approval for my dog because I am moving to new home in Florida where you can't have an animal. You all had too many other things that you wanted me to sign up for when I just needed the the certification. You ended up charging me an extra $134.00 for something I didn't want. I don't appreciate being taken advantage of as an elderly person.
Hi Elizabeth!
We're sorry to hear about your experience. Our goal is to make the process as simple and transparent as possible. If there was any misunderstanding regarding charges, we’d be happy to assist in resolving the issue. Please reach out to our customer support team so we can review your order and ensure you only have the services you intended. We appreciate your feedback and are here to help.
I did research and was iffy about every site for ESA I went to as it was easier to do so online than miss work to get a appointment with a new therapist but point being I gave spot pets a try and it's LEGIT got my certification via email THE NEXT DAY and has the correct info listed as my state law required the state of therapist and the license number will be turning in my info to apartments management later today
Hi there Tee!
Thank you for sharing your experience. It's completely understandable to be cautious, and we're so glad you found us reliable and that everything met your state’s requirements. We're happy the process worked out smoothly and quickly for you, and we wish you the best with your apartment management.
Sisters friend told me about this website and helped me tremendously! Very grateful you guys help others and myself this way, especially when we have dogs that are not really accepted in most places but can't live without! Thanks again Support Pets!
Hello Alex!
We're so happy to hear that Support Pets was able to help you and Baby Hippo! Your bond is so important, and we’re glad you now have the proof you need to keep her by your side. Thank you for trusting us, and a big thank you to your sister’s friend for the recommendation! Let us know if you ever need anything—we’re here to help!
I ordered some other things but there was no where to rush order. I would have paid to overnight my order. Harness ect...I really don't know if I will still be here by the time it arrives.
Hello Karen,
We’re glad to hear things are going well so far!
We’re sorry there wasn’t an option to rush your additional items. Please reach out to our support team at info@supportpets.com, and we’ll do our best to assist you with your order.
The process is very straight forward and there was no pressure for the add-ons that I didn't want. Makes it very reassuring in knowing that this is an official site. The prices were affordable and their support team was very quick to respond with any answers needed.
Love this service! It is so simple and quick. I am happy it can be done online and not have to go see a vet in person.
This process was so easy and the paperwork came quickly. Definitely recommend it to anyone who needs assistance and does not want to be away from their pet. Absolutely worth the money.
Hi Rhonda! We're so happy to hear that you had a great experience and that the process was quick and easy for you! Keeping pets and their owners together is so important, and we're glad we could help. Thank you for your kind words and for recommending us. If you ever need anything, we're here for you!
I need more assistance the documents sent to me has made my my move in date a little difficult because they're requesting stuff and I can't get a hold of anyone consistently
Hello Eric!
We’re sorry to hear you’re having trouble with your documents and understand how important this is, especially with your move-in date approaching. For immediate assistance, please reach out to our customer support team:
📩 info@supportpets.com (response within 48 hours)
💬 Live chat available at https://www.supportpets.com
They will be able to help you with the verification form and any other documentation your landlord requires. We’re here to support you and hope to get this resolved quickly!
Easy to fill out application and very fast response. This is a renewal for my fur baby and so far it's served us both well. Recommend it to anyone with fur babies.
Hi Evelyn!
Thank you so much for sharing, and we’re thrilled to have you back for a renewal! It means a lot that you trusted us again after a great experience. We’re so glad it’s been helpful for you and your fur baby—wishing you both continued comfort and companionship!
I am struggling with the stress that comes with addiction. When I was in need, I came to Support Pets and they gave me step by step help on this matter. It was affordable, fast and very guided. I truly am thankful for all of their help and continued support throughout the process and after.
Hello Clayton,
We’re so grateful to have been able to support you during such a challenging time, and it means a lot to hear that our guidance was helpful for you. We truly appreciate your trust in us, and we’re here for you every step of the way as you continue your journey. A big thank you to your Aunt Catherine for the referral! If you need anything else, don’t hesitate to reach out—we’re always here to help.
Quick and easy service. Answered a few questions and got what was needed. I am moving soon and to have my medical needs recognized while not having to pay extra is awesome.
Hello Devyne! We're so glad to hear that the process was quick and easy for you! Having your medical needs recognized without extra fees is exactly why ESA protections exist. Wishing you a smooth move to your new place, and if you ever need anything, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Joyce!
We're so glad to hear the process was easy and helped you secure your new rental home! Thank you for your kind words and for recommending us. If you ever need anything, we're here to help!