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Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,545
value
74
shipping
59
returns
48
quality
1,496
This company responds to reviews on average within 1 day

Instant Feedback

50,498 reviews
How would you rate Support Pets?
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Arizona
1 review
0 helpful votes
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Customer Service 100%
April 19, 2025

I have been having issues with the password reset and have not gotten the link to be able to access the letter. Customer services sent me the actual letter but have yet to be able to enter the portal.

Date of experience: April 8, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hello Marilyn!
Thank you for your feedback. We're glad our customer service team was able to get your letter to you quickly, though we're sorry to hear you're still having trouble accessing the portal. Your concern is important, and we’ll make sure it's followed up on. We appreciate you choosing us based on Trustpilot reviews and are here to help however we can.

Indiana
1 review
0 helpful votes
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Billing Is Incorrect
April 23, 2025

Yea I received my documents.
But the billing is not correct. I'm not sure if it was me or you. Honestly I'm pretty sure that it was my error. I received two separate receipts One for $137.00 the other $87.00. Please cancel and refund me $137.00. Tks

Date of experience: April 13, 2025
Marcelino D. Support Pets Rep
2 weeks ago

Hello Carla,
Hi Carla, thanks for reaching out and for choosing us again.

Since this involves billing and refund concerns, the best thing to do is to contact the Support Pets customer service team directly by emailing info@supportpets. Com. Make sure to include your full name, the email you used for the order, and a brief explanation of what happened—mention the two separate charges you received ($137.00 and $87.00), and clearly state that you’d like a refund for the $137.00.

Texas
1 review
0 helpful votes
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Thank you
April 9, 2025

I have been researching to find a way to help myself and son register both of our pets as support animals. We each have our own issues that they each help us overcome. This was so simple and easy to apply.

Date of experience: March 29, 2025
Marcelino D. Support Pets Rep
4 weeks ago

Hi Tamara,
Our pleasure! It’s great to know we’ve earned a spot in your day.

South Carolina
1 review
0 helpful votes
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Lifesaver
March 29, 2025

Quick, easy, and affordable. I wish everything else was this convenient. Support pets saved me from an anxiety attack and hundreds of dollars. Now my kitty can travel with me. She is not only my best friend but my life saver.

Date of experience: March 18, 2025
Leonel N. Support Pets Rep
1 month ago

Hi there Regeana!
We're so happy to hear that your ESA letter has made such a difference for you and your kitty! Having your best friend by your side is invaluable, and we're glad we could make the process quick and easy. Thank you for trusting us, and if you ever need anything, we're here to help!

Arizona
1 review
0 helpful votes
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Excellent Service and Easy Process!
April 6, 2025

I had a fantastic experience with SupportPets.com! The process of obtaining an ESA letter was seamless, quick, and stress-free. Their team was professional, responsive, and made sure I had everything I needed to qualify my pet as an emotional support animal.

The evaluation was straightforward, and I received my approval in no time. The customer service team was also incredibly helpful in answering my questions and ensuring I understood my rights. Thanks to SupportPets.com, I can now travel and live with my pet without unnecessary hassle.

I highly recommend them to anyone in need of a legitimate ESA letter. Excellent service and well worth it!

Date of experience: March 26, 2025
Marcelino D. Support Pets Rep
1 month ago

Hello Crystal,
Our pleasure! We value the opportunity to serve you and your team.

New York
1 review
0 helpful votes
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My review
April 18, 2025

I am very pleased with how supportive this business is in helping others who struggle with stress/anxiety/ptsd keep their loved pets with them at all times to cope with life. I appreciate how they've helped me and my dogs couldn't be more happy to live with me as well in my new apartment.

Date of experience: April 8, 2025
Leonel N. Support Pets Rep
3 weeks ago

Hi there Antonia!
Thank you for your kind words. It means a lot to hear how our service has supported you through such important challenges. We're so glad you and your dogs can stay together in your new home. Wishing you continued comfort and peace in this next chapter.

Utah
1 review
0 helpful votes
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Great and easy, plenty of options
March 28, 2025

Finished very quickly, only thing I didn't like was there was slightly confusing wording on some parts that added more money for me to pay. Perhaps it was just me not understanding. Whatever the case, I'm satisfied with the results

Date of experience: March 17, 2025
Marcelino D. Support Pets Rep
1 month ago

Hello Atravias,
Our pleasure! We’re glad to know our service has been helpful, and we appreciate the opportunity to assist you.

Missouri
1 review
0 helpful votes
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Excellent!
April 4, 2025

I have used this for a couple of years now. Always quick and easy and I receive the documentation needed for my pets. As someone with extreme anxiety they make the process so smooth and easy. Highly recommend.

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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Easy and quick
April 9, 2025

This process was easy and quick. Love how fast I was able to get everything for my furbaby and love that they also offer the gear. Only downside is the customer service. It takes over 24 hours for someone to get back to you and the chat service disconnected me three times. Good overall, though.

Date of experience: March 30, 2025
Marcelino D. Support Pets Rep
4 weeks ago

Hi Liza,
Thank you so much for your honest feedback—we’re really glad to hear the process was quick and easy for you, and that you were able to get everything you needed for your furbaby! 💙 It’s great to know the gear options were a plus too. 🐾

We’re truly sorry about the issues you had with our chat and the delay in response times.
If you’re still waiting to connect with someone, please don’t hesitate to email us directly at info@supportpets. Com—our team will be happy to assist you.

New Mexico
1 review
0 helpful votes
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Experiences with housing and being in public
January 24, 2025

So far today was my first day actually bringing her to a restaurant while eating outside and I didn't get denied just because I brought her out with me and they respected my decision and boundaries with her!

Date of experience: January 13, 2025
Marcelino D. Support Pets Rep
3 months ago

Hi Jayslynn,
We truly appreciate your feedback! It’s fantastic to know we met your needs. If there’s anything else we can do, feel free to reach out. Wishing you a wonderful day ahead!

Colorado
1 review
0 helpful votes
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Easy and fast
January 9, 2025

I had an amazing experience that I will always cherish. The excitement of exploring new places with my best friend is something I'm really looking forward to. We have so many adventures planned, from road trips to discovering hidden gems in the city. I can't wait to create unforgettable memories together as we travel to different destinations and share new experiences.

Date of experience: December 30, 2024
Marcelino D. Support Pets Rep
4 months ago

Hi Nicole,
That’s so wonderful to hear! 🐾💙 We’re happy that you had such a great experience and are now ready to embark on exciting adventures with your best friend by your side. Whether it’s road trips or discovering hidden gems in the city, those moments together will be truly special.

Wishing you both countless unforgettable memories and joy on every journey ahead. Safe travels and happy exploring! 🐶✨🌍

Texas
2 reviews
0 helpful votes
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The EZ renewal was not as expected
January 21, 2025

My dog Edgar has been my ESA for a few years now. Recently, I received an email reminding me to update my payment method to ensure the automatic renewal of my ESA certification. I promptly updated it as instructed, but unfortunately, the renewal didn't go through as expected. Instead, I received another email notifying me that my certification had expired. This meant I had to go through the process of submitting a new application. While it was a bit inconvenient, I'm relieved and grateful that my application was approved again.

Date of experience: January 11, 2025
Marcelino D. Support Pets Rep
4 months ago

Hello Jane,
We’re really sorry for the inconvenience you’ve experienced with the renewal process, but we’re happy to hear that your application was approved again!

We completely understand how frustrating this can be, and we appreciate your patience in getting everything sorted. If you encounter any future issues or have questions about the renewal process, please feel free to reach out to us directly at info@supportpets.com, or you can use the chat option on our website at www.supportpets.com.

We're here to help and make sure your experience with us is as smooth as possible. Thank you for being part of our community, and we're glad Edgar can continue being there for you!

Rhode Island
1 review
0 helpful votes
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Ease of access and support.
April 10, 2025

Given how much I and my partner have been through over the last several years, we have had such great experiences with Support Pets to get our ESA for both of our cats. We do also seek outside help, but if we didn't have our two cats it wouldn't be making nearly as much of a difference for us with our mental health.

Date of experience: March 31, 2025
Leonel N. Support Pets Rep
4 weeks ago

Hello Winifred!
Thank you for sharing your experience. It means a lot to know that we've been able to support you and your partner over the years. We're truly glad your cats have made such a positive impact, and we’re honored to continue being part of that journey. We're always here if you need us.

Utah
1 review
0 helpful votes
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Awesome Serivces
March 29, 2025

I have a Great Dane and am trying to find a apartment as I'm getting the "Big D". And I found out with my conditions I can get him as a ESA. And so instead of having to get rid of my big teddy bear. Now I can keep him with me! And support animals made the transition to a ESA SO EASY! One less thing to worry about!

Date of experience: March 18, 2025
Leonel N. Support Pets Rep
1 month ago

Hello Christopher!
We're so glad to hear that you're able to keep your Great Dane with you during this transition. ESAs can make a huge difference, and we're happy we could make the process easy for you. Wishing you and your big teddy bear all the best in your new home! If you ever need anything, we're here to help!

North Carolina
1 review
0 helpful votes
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Great Service
March 27, 2025

The ESA Team responded efficiently. The video explained common questions. While I have a cat, and some of the offerings and eligibilities are not needed, I feel comfortable knowing I do not have to choose between my pet and where I live.

Date of experience: March 17, 2025
Leonel N. Support Pets Rep
1 month ago

Hi there RC!
Thank you for sharing your experience! We're glad to hear that the process was efficient and that the information provided helped answer your questions. It’s great that you can have peace of mind when it comes to housing and travel with your cat. If you ever need any support, we’re always here to help!

Florida
1 review
0 helpful votes
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Legit
January 20, 2025

I have used this service ever since I found out about it,I've referred people to it as well and it's very helpful to avoid paying fees in apartment complexes for your service animals,Although everything is handled via email they are pretty quick with responses and very helpful!

Date of experience: January 10, 2025
Marcelino D. Support Pets Rep
3 months ago

Hi Paulicia,
Our pleasure! We’re honored to be a part of your journey.

Georgia
1 review
0 helpful votes
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Very quick & easy
March 23, 2025

Had no idea it would be so quick & easy! Originally I was just looking for information & to get an idea of how everything would go. To find out that I could do it myself from my own home was a huge plus! Now my baby girl is official & we can go everywhere together!

Date of experience: March 13, 2025
Leonel N. Support Pets Rep
1 month ago

Hi Kristy!
We're so happy to hear that the process was even easier than you expected! Being able to do everything from home makes it so convenient, and it's great to know your baby girl is all set. If you ever need anything, we're here to help!

Oklahoma
1 review
0 helpful votes
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Best ESA ever!
April 9, 2025

I loved how this doctor actually looked over my case and fully valued my emotions and allowed me to express and explain why I need Doc with me at all times! I will be recommending this doctor to everyone if they ever feel the emotions I feel! Thank you!

Date of experience: March 30, 2025
Marcelino D. Support Pets Rep
4 weeks ago

Hello Kaidence,
Our pleasure! It’s great to know we’ve earned your confidence.

Indiana
1 review
0 helpful votes
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Easy Enough For An Oldster
April 21, 2025

I am a disabled 79-year-old Vietnam Veteran who plans on moving from Indiana to Chicago. Remi, a 2-year-old Jack Russell, will be coming along. Chicago is a surprisingly dog friendly place for a big city, but my wife and I decided an ESA might come in handy, so I did an online deep dive, came up with Support Pets as one of the possible providers. Besides good reviews and service, I was looking for ease of application. I am not online or computer savvy by any stretch, but with only a few bumps in the road Remi had her ESA Card in my e-walet and she had her documentation paperwork within 48 hours. So, thank you Support Pets.

Date of experience: April 13, 2025
Kentucky
1 review
0 helpful votes
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Very quick, and easy.
April 8, 2025

It was really easy to navigate the website and it was a quick approval process and to get the letter once you paid. It is not up front about pricing, it should show you a total before you checkout which it does not. It advertises $99 but it's actually $134.

Date of experience: March 25, 2025