Overview
Support Pets has a rating of 4.7 stars from 12,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
My experience with Support Pets has been generally positive. The process of obtaining my ESA documents was straightforward and efficient. The website was easy to navigate, and the questionnaire was simple yet thorough, allowing me to explain my needs clearly. I appreciated how quickly I received a response from a licensed mental health professional, and the documentation provided was professional and met the requirements for housing and travel.
I had exceptional service and was well- informed of everything that was being done step by step. I am very pleased with with how they followed up and recommended other steps I should follow. Thank you
Hi Jackie,
Thank you so much for the wonderful feedback! 🐾💙
We're thrilled to hear that you had another great experience with us and felt well-informed every step of the way. Our team works hard to make the process smooth and supportive, so it means a lot to know that stood out to you.
It’s also incredibly special to have you return to us after past positive experiences—thank you for putting your trust in us again. We're always here for you and your furry companion whenever you need us!
Very easy process to complete paperwork needed; was only a 2 day turnaround to get documents needed. Everyone was very professional when contacted/emailed, and they made sure to check on you to ensure you had everything you needed. Great experience!
This was easy and fast and overall a great experience with support pets. I am so grateful and it was such a big help! It made my move across states so much easier for me with how fast and easy the process was. I am grateful! Thank you support pets!
Hello Kylie,
That’s amazing to hear—thank you so much! We’re thrilled that we could help make your move smoother and less stressful. It means a lot to know the process made a real difference for you.
Wishing you and your companion all the best in your new chapter, and if you ever need anything, we’re here for you!
I would have been close to homelessness without the help of Support Pets as I would/will not give up my Zara pup. She has gotten me through some tough days! Support Pets was fast, efficient and very helpful. Thanks again! I can safely live in my new home with the love of my heart dog!
Hi Chelsie!
Thank you for sharing something so personal. We're truly honored to have been part of helping you and Zara stay together. It's clear how much she means to you, and we're so glad you found a safe place to call home. We're always here if you need support.
So after looking on so many websites to try and get a ESA letter I finally came across support pets. I was really skeptical because I didn't want to get ripped off. But pet supports was so quickly to respond and kept me updated through the whole way. It was so fast. I got my letter in 2 days. I turned it with my landlord and they accepted it immediately. Thank you sooooo much pet support! My cat and I know can have peace of mind together.
Hello Jasmine!
Thank you for sharing your experience. We understand how important it is to feel confident and secure in your decision, and we’re so glad we could provide that peace of mind for you and your cat. It’s great to hear your landlord accepted the letter right away. We're always here if you need anything in the future.
I am still waiting on the approval from pet screening. Com. My apartment required a doctor and medical facility for the ESA letter which this company did not provide... so we will see if this purchase was worth it.
Hi Joi!
Thank you for your honest feedback. We understand how important it is that your ESA letter meets your apartment’s requirements. If you run into any issues or if additional information is needed, please reach out to our support team at info@supportpets. Com. We’re here to help and will do everything we can to assist you in meeting your housing provider’s documentation needs.
I was having issues with my debit card going through (my bank was blocking for possible fraud) - I tried so so many times & every single time, the total was going to be $107.99 because of a discount being offered. Well imagine this - when my card finally did go through, it was for $142.99. That extra discount offered was no longer check-marked! When I emailed, I was told I didn't choose the correct selection. But I never had to the previous times! I was told I'd hear back after it was reviewed & no one has contacted me. TYPICAL of these types of places, such false advertising & complete lack of customer service!
I admire what Support Pets does for those os if who need an ESA approval but the check out process is made purposely confusing so that you may keep piling charges for extra things you may or may not need without seeing the total amount you're spending. There isn't a formal cart at the end of it, just agreement after agreement. It almost feels like a scam website because of the way the payment process is formatted.
Hi Samantha!
Thank you for your honest feedback—it’s very helpful. We're glad our support team was able to clarify your purchase, but we understand your concerns about the checkout process and how the pricing appeared. We're always working to improve the experience and transparency for our customers. Your input helps us do better, and if you have any further questions or need help with your purchase, we're here to assist.
We are very satisfied with are experience getting our cat designated as an emotional support animal. Your system was very easy to navigate and the whole process was fast and efficient. The only issue I have now is the high amount of sales type emails we are receiving. If it continues I will need to opt out of receiving them.
Hi Annamae!
Thank you for your thoughtful feedback. We're glad the process was smooth and that you're happy with how everything went for your cat. We understand the concern about the emails—your preferences matter to us. You can manage or opt out of communications anytime through the unsubscribe link, or feel free to contact our support team for help. We're here for you whenever you need us.
Ordering is nice and simple. Instructions very clear
However, I was supposed to be billed $87.00 for the deluxe package and was charged $107.99 and my understanding now is i have to order and pay for te leash. Vest and cards.
So right this minute I am leary.
Please advise
Thank you
Jeanie Baker
Hi Jeanie!
Thank you for your feedback, Jeanie. We're glad the ordering process was clear, but we understand your concern about the pricing. The deluxe package includes specific items, while accessories like the leash, vest, and ID card are optional add-ons. Our support team will review your order and respond shortly—if you haven’t heard back yet, feel free to reach out to info@supportpets. Com for a faster update. We’re here to make sure everything is resolved for you.
I was recommended Support Pets by a friend who also has a dog who most apartments don't accept and almost had to consider giving up my furry friend because i had to keep a roof over my head but I don't have to make that choice anymore and he's welcome on so many more adventures with me than I thought possible! Easy, fast, and understanding.
Hello Maleena!
Thank you for sharing your story. We're so glad we could help keep you and your furry friend together. No one should have to choose between their home and their companion. It's great to hear that you're now able to take on new adventures together. We're here if you ever need anything.
Filling out the questionnaire made me realize even more how much being able to have my dog with me really meant. The process was easy. After the doctor reviewed my answers, she did approve the certification. And it took less than 2 days. Now my boy can live with me, and I am able to take him pretty much anywhere.
Hello Loretta,
Thank you so much for sharing your experience! 💙 It’s amazing how simply filling out the questionnaire helped you reflect on the bond you have with your dog—that connection is so powerful.
We’re thrilled to hear the process was easy and that you received your approval quickly. Knowing your boy can now live with you and be by your side means everything—and we’re honored to have helped make that possible. 🐾
Big thanks to your friend for the recommendation, and thank you for trusting Support Pets!
It didn't take long to fill out the information. Support Pets kept us updated on all the steps. What to expect, how long it would take and they were available to answer any questions we had. The documents came in the timeframe promised. I would recommend using them to anyone I know needing to get their pet registered as an emotional support animal. I did actually send the info to a friend in need of this service. Thank you Support Pets for being on top of getting things done!
Hello Dennis,
Thank you so much for the kind words and thoughtful review! 💙 We're thrilled to hear that your experience with Support Pets was smooth, fast, and supportive from start to finish.
We’re especially honored that you felt confident enough to share our service with a friend—that means everything to us. 🐾
If you ever need anything in the future, we're just a message away. Wishing you and your furry companion all the comfort and support you deserve!
My overall experience with Support Pets has been very good since 2024! They have provided me with documents, communication, etc. since I've been dealing with them. Thanks, Ms. Dorothy Campbell 4/7/2025🙌🤶🐕
I renewed on line and digital card arrived in a few days! Very pleased! It's nice not to have to wait for physical card but since I didn't realize I would receive digital card, I wasted@$30 by ordering tge card. Oh well, now I know I did ask on chat what was included. Digital card not mentioned.
I've never had any issues with support pets but when I renewed my documents for this year, they misspelled my dogs breed which is no big deal mistakes happen, but they failed to fix it in a timely matter and it affected my moving plans.
Hello Samantha,
Thank you so much for your continued trust and for sharing your honest feedback. We’re truly sorry to hear about the delay and the frustration it’s caused—especially during something as important as a move. That’s definitely not the experience we aim to deliver.
It means a lot that you’ve been with us before and have had great experiences in the past. We take that seriously and want to make this right for you. Please reach out once more to info@supportpets.com and mention this message—we’ll make sure your case gets the attention it deserves.
We appreciate your patience and are here to support you every step of the way.
Probably making it easy to point the documents. Once you get them and give you updates on. When you will save your products that you ordered and to be able to verify with somebody. Your order so that you don't wind up getting dupercepts
Hi Pamela!
Thank you for sharing your experience, and we're truly sorry to hear about the loss of your previous dog. It means a lot that you chose to return to us as you register your new companions, especially during such a difficult time.
We’re glad to hear our team is following up with good customer service, and we appreciate your patience as we sort out the ID card printing. If you ever need more support or have questions along the way, we’re always here for you.
I've so far had a great experience using Support Pets to register my dog and cat as ESAs. Such an easy to use website and clear instructions, and great prices too! It said it wouldn't be available for 24 to 48 hours but I got the registration in the same day. Incredibly quick service that I appreciate!
Hello Judy,
Our pleasure! It’s encouraging to know we’re making a real impact.
As someone with severe anxiety this process is amazing I was able to fill out a survey online and I didn't have to be examined in person or over the phone which would have caused even more stress. Thank you Support Pets for making this as stress free as possible.
Hi Jewl!
Thank you for sharing your experience—it means a lot to us. We’re so glad the process helped ease your anxiety and that you felt comfortable and supported throughout. Making things as stress-free as possible is exactly what we aim for. If you ever need anything else, we’re always here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elvin,
Our pleasure! You can count on us to keep delivering all the support you need.