Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
Its been nice no complaints it needs to change more with the seasons i'm in cleveland ohio where we have 4 seasons
I'm just over the moon about this company and it's customer service! I've been a member for 4 months now and have LOVED every piece of clothing I've received! My last order was damaged and wet upon arrival (usps). I let the company know and within minutes they were handling it! They set the standard for Customer service! I will tell everyone and anyone to subscribe! I LOVE THIS COMPANY!
Thanks for the kind words Jamie! We will be sure to share the kudos with your stylist and our member services team. We love members who love our service as much as we do!
I enjoy getting the boxes, it's always a nice moment when I get to switch up my style with something new!
We love sending you boxes Justin! We make sure you look professional for any and every occasion. We are so happy you are a member here with us!
Not a fan of summer sweaters and shoes look all the same
We are so sorry you were sent heavier items in the summer months. We will be sure to address this with our styling team so we can make sure this doesn't happen in the future for you or any other member. We appreciate you being a member with us and really appreciate your feedback!
Got stuck with items i did not want and was not able to return due to the poor customer service support. Have cancelled two accounts due to this issue
We are so sorry you had a less than stellar experience with us Craig. We hate to hear this and we do see that you did reach out to us via live chat. We were able to assist with your concern and resolve it for you as well. We will be reaching out to you within the next 24-48 hours to see if there is anything else you need assistance with. We also wanted to thank you for still being a member with Stately!
I'm a 35 waist and I haven't been given a pair of pants that actually fit. Also, some of the shirts, polos and t shirts shrink after a few washes. I do like the styles that have been chosen for me, I just wish they fit better.
So sorry to hear the sizing wasn't the best George! We will be sure to share this feedback with our brand partners since we do not carry a 35" waist for the pants and shorts our brand partners allow us to order. We will be sure to try to expand our sizing in the future so we can make sure to accommodate more sizes.
This was a great Stately box! The selections all fit well and coordinate nicely. I truly think the box designers really "get it" when it comes to my style and needs. And the service seems to get better and better. Exchanges, option to pre-select, and bonus items. This service is a great value!
Thanks Dan! We will be sure to share this feedback with your stylist and we are so glad you are enjoying the options we are sending you. Thanks so much for being a Stately member!
I would order from Stately ever month of the year if I had a closet big enough! Great product and outstanding service!
We would build you a bigger closet if we could Dan! We are so happy to have members like you who love our service. Keep rocking the styles we send you!
The experience is always easy to manage. Every time it was ready to reorder
We are so happy you enjoyed the quality Bernard! We work with the top menswear brands in the industry to try to put boxes together for all our members at any budget. Thanks for being a Stately member!
Tried Stately and never looked back. The clothing picked is great and I always get compliments. Would recommend to anyone looking to upgrade their wardrobe.
That's what we love to hear Erica! We will be sure to pass along the kind words to your stylist so we keep sending you amazing items in your boxes! Thanks for being a Stately member.
After several attempts to adjust the order, I concluded, this is not for me. I worked with a Stylist, made my request known on items that were not a choice, what shows up in my first order, items that I stated were not my choice. At the highest level for premium service, my expectations are, if the client is asked a preference, that should mean just that. For me, too many excuses to get it right on the next order, overlooked the order in front of you.
Thanks so much for sharing your feedback! Since you are a presidential member we do recommend scheduling a call with your stylist so you both can get on the same page. We do try our best to send items you would like to receive and we are very confident with an exchange and a call we can turn this around. A member of our team will reach out to you within the next 24 hours and we also did want to thank you for still being a member with us so we can make it right!
Products that you guys provide are not what you say they are. Certainly it worth the price that is listed at the list pricing. Shoes and belts are extremely cheap and not worth $90+ for a belt and $200 for shoes.
All clothes are extremely wrinkle prone esp in comparison to new types of clothes these days.
We are so sorry the value of the items was not up to par. We do not pick the pricing of the items and they are picked prior to us receiving the items from our brand partners. We will be sure to share this with our brand partners, as well as the feedback about the material of the items. We take member feedback very seriously and we appreciate you being a member with us!
I'm always very pleased with my selection and value from Stately. Thank you!
Thanks for the love Brent! We are so happy you have been loving the selection and seeing the value in being a member with us. We really appreciate members just like you!
I asked for shirts only in tall sizes. It was not until the last request and exchange that some one stated you had no tall.
We are so sorry to hear you were not a fan of our service Daniel. We do not list tall sizing when filling out the style quiz. We also do mention we do not carry tall sizing on our FAQ page. We are so sorry about this and we will be sure to share this feedback with our brand partners in the hopes of carrying tall sizing in the future!
Was really excited to start this, but soon found out that the clothes they picked out were not for me. I don't think I ever kept a box they sent. I always had to send back and request different clothes before they got it somewhat right. I did like a few items they sent. The bomber jacket in the first box is great! Some of the shirts and pants I still wear. But overall, it wasn't a good value and I would have to settle for clothes that were just okay. And I would have to request different clothes with every box.
We are so sorry you were not a fan of the items you received. We offer exchanges for this reason so we can send you items you will enjoy! We understand we may not get it exactly right the first time, but we are happy to try to make things right with us. We also wanted to thank you for continuing to be a member with us!
I've left message after message explaining the button up shirts you're sending DO NOT FIT! I updated my style preference on your website. Yet, you continue to send what will not fit. I requested a call, which has yet to happen.
Thanks for sharing your feedback Bruce! It looks like you have been leaving notes on your style profile for us and we have not received any emails from you. No worries, a member of our team will reach out to you within the next 24 hours to help out!
While it's hard to nail the clothing in every box, Stately does a great job honoring their promise for exchanges as we work through getting to know each other.
We are so happy you have found our exchange process easy Chris! We try our best to get it right on the first try, but exchanges are where its at when you need another size or style. So glad to have you as a member!
Father's day gift, was skeptical of a paid service. Figured it was going to be a one and done thing, where I wouldn't wear anything shipped. Totally wrong. Loved every item, and the stylist even sent something I've always wanted but would never purchase on my own.
We are so happy you decided to gift Stately for Father's Day! Happy to have you as a member with us and we will be sure to keep sending you awesome apparel. Thanks for being a member with Stately!
Colors for clothes provided tend to be dull)or least popular) so feels like customers get the unwanted options
We are so sorry you were not thrilled about the items you were sent Assad. We will have a member of our team reach out to you within the next 24-48 hours for more feedback.
I have had one decent experience in 4 boxes. Too many duplications and size issues and never following instructions... very fristrating please, please acknowledge my cancellation wish.
John Bullock
Thanks for your feedback John! We are so sorry your experience was anything less than stellar with us. A member of our team is reaching out to you about your cancellation request and they will be happy to see what we can do to make things right.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We love to hear this and we want to make sure we send you items for every season! We will share this feedback with our styling team so we can send you stylish clothes all year long.