Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
I started the subscription to build up my clothing needs. However, I would like to focus more on dress shoes, paints, and shirts in the future. The summer attire has been very good but I need clothing to were to work in the future.
So I talked to a rep via email and they said my order was shipped. Bobbie Gave me a tracking order and I plug it in the ups website. Turns out the order was cancelled.
What are you guys going to do about that?
We are so sorry about this Amado! Our member services team did send you updated tracking information and will send you another update right now for your package. We are always here to help if you have questions via chat, phone or email! Thanks for continuing to be a member with us we appreciate you!
For the most part, the product has been good and the sizing decent. I have always struggled with shirt sizes between L and XL depending on the brand and style. This has resulted in the need to exchange items. The bad part is certain items are not exchangeable leaving me with shirts I can't wear.
I also find the web site to be less than user friendly. It is challenging to find your way around to make changes or even know what is shipping. It states that I should be able to update boxes/preferences, but it is a bit kludgy.
Thanks for your feedback Kevin! We appreciate all constructive feedback from members so we can improve our service and overall customer experience for our members. If you ever find yourself with items you are not a fan of please feel free to reach out to our member services team so we can make this right! We appreciate you as a member!
Excellent customer service and rapid response from: Alexis.
Thanks for the kind words Robert! We are so happy you love our service so far and Alexis was able to help you out. Thanks for being an awesome member!
In my last box I received 5 items. I was not happy with 4 of them. The return policy is very tedious. Since 5 days had already passed since I received the box when I was out of town I decided to just keep it and cancel my service.
We are so sorry about this Naeem! We would hate for you to keep items you are not a fan of. Our member services team will reach out to you within the next 24 hours so we can help assist with an exchange for you and try to turn your experience around!
I replaced my outdated, loose-fitting, and un-coordinated clothes box by box. The value that I received in both clothing and time saved has been amazing.
We are so happy you love our service Steven! We appreciate you as a member and we are so happy you love our service as much as we do. We will be sure to keep it up so we can send more awesome items.
I like the selection but have only been able to fit about half of the items. I'm 6'1 about 300 lb. if i cancel after my next box then theis is why.
We are so sorry Bobby! We are happy to help to see what we can do about the sizing and see if we can make this right. Our member services team will go ahead and reach out within the next 24 hours so we can help!
It had been 2 weeks and my order is still unfulfilled.
We are so sorry to hear this Chad! Typical fulfillment time is 5-10 business days which does not include weekends or holidays. Our member services team will reach out to you to provide an update on your order!
Kind of annoying that I'm charged almost two weeks before I get any product. I also use Stitch Fix and they don't charge me until after a week of receiving
We are so sorry about this! It typically does take 5-10 business days for your boxes to ship since we do wait for the items to arrive that we order for boxes from our brand partners. Unlike other services, we just charge a one time monthly fee and no other styling fees or mark ups on the clothes we send. We are happy you like the products and are still a member with Stately!
Don't like the close and isn't like the combination you make!
We are so sorry about this Luis! We have a member of our team reaching out to you within the next 24 hours so we can see what we can do to improve the selections in your boxes moving forward. We appreciate you being a member with us and would love the opportunity to make it up to you!
I have tried to work with you guys and even told you that if you don't get it right that I would move to another company. I stopped for a while because I continued to get a watch and a belt and a man can only have so many of those. I have provided my sizes and the shirts are always so big because you switch brands, etc. I spoke with support about 10 days ago and they scheduled a call and no one called me on the time agreed.
So yes, I cannot continue to do this.
We are so sorry about this Dwayne! It looks like we did give you a call at your scheduled time but would love to chat more about this so we can turn this around for you. A member of our member services team will be reaching out to you within the next 24-48 hours to help!
I like the service and the cloths.The part I don't like is I find it difficult to understand the emails.i get them and it seems they are more for new clients than people who already have a plan.Everytime I try to navigate thru it it toy's to sign me up for a plan when I already am a member.
We are so sorry about this! You can unsubscribe from our marketing emails, but instead of not getting these bonuses we have added a special something to your next box for being an awesome member.
I am very pleased with what clothing styles I have received!
Thanks for the kind words about our service and styles we send Mitchell! We are so happy to have you as a member and will continue to do our best to send you some stylish items!
I was a Stately subscriber 3-4 years ago and didn't love the clothes or the fit and canceled my membership. I have not just liked but loved everything in every box since joining again.
We are so happy you gave us another try Patrick! We aim to please and we are happy we have been sending items you love. We will be sure to share this with our team so we can keep sending you amazing items!
It seems that whoever picks my clothes does not take under consideration my notes.
I'm very clear when I state that I wear slim fit clothes and I still get baggy clothing.
We are so sorry about this Jose! We do see the notes on your account mentioning you would like to receive slim fitting items. Our member services team will be reaching out to you shortly for more feedback to turn this around for you!
I wish you can stick with the same stylist. I enjoyed my first 3 boxes so much. The 4th was lackluster except for my request of the suit. I asked for no floral patterns and got multiple items with them.
We are happy to request a specific stylist curates your boxes! Our member services team can notate this for you and we have added these notes for you. If you have any other feedback from us please let us know and we are happy to help!
My work demands I have a certain look but my schedule doesn't allow me to have the time to create a wardrobe. Stately has sent me 4 boxes. I have sent nothing back. They have given me the chance to wear many things I would have never considered otherwise.
Clothing and style is the last thing you should worry about if you are a Stately member! We want to do that part for you so you can focus on all the other things in life Kenn. We will be sure to pass along the feedback to your stylist so we can keep sending you quality boxes!
Good service. The turn around time for approving returns could probably shorten. I expect it's a manual process that could be automated. The items and sizes are usually very good but sometimes things don't fit. I recognize that I am notoriously difficult to size as I'm between sizes and my feet are two different sizes. I appreciate the good customer support and I enjoy the customized approach. Box presentation is a chef's kiss.
We love to hear this John! We are happy to hear all the feedback from our members about how we can improve our service as a whole. We did just update our exchange process to make things more automated so we can get you your replacements while your exchange is on the way to us! We think its so awesome and if you would like to provide more feedback to us please do, we love to hear from our members!
Exchanges are super easy and they communicate very well!
Thanks for the kind words Amy! We are so happy you found a place for your husband and son so you can shop for both of them. We are happy to have them both as a member and will be sure to share this awesome feedback with our team!
I was for sure skeptical prior to my first purchase. That being said... I have since made 5 different orders from the Regal plan!
For me, if I had to pick my own clothes I would always get the same type of clothes... using this service it forces to to get clothes that I wouldn't normally buy for myself. However, the stylists have yet to disappoint... before using this service I never got comments about my style... now I always have people mention my clothes! If you look good you feel good and it's so true!
I've never used another service other than Stanley but why would I need another when I was fortunate enough to find this one? The loyalty program they have is cool and they do lots of promo codes that allow you to get extra stuff.
The last note I would touch on is just the Quality of the clothes! You can customize the look you get from professional to casual! I love having access to stylists who know exactly what the current clothing fads are and makes me look what I'm doing!
Thanks for loving our service as much as we do Max! We are so happy you loved the items you received from the quality to the items your stylist picked. We are so happy to have you as a member and looking forward to sending more awesome boxes your way.
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time than it takes for your avocado toast to get cold. We've scoured the lands far and wide to curate a collection of top-notch brands and styles handpicked by our team of expert stylists.
Did we mention that we've also mastered the art of stretching those hard-earned pennies? Our deals are so good, they'd make a coupon collector weep tears of joy. From suave apparel to must-have accessories, our assortments are priced to make you do a double take. The best part about Stately? You pay one low price for the entire box — no shipping/styling fees or retail markups. Our Members on average save over 50% off on each stylist-curated box!
So gentlemen, bid farewell to the days of wandering aimlessly through overcrowded stores, endless pages of online search results, and trying to decipher whether you are getting the best price. Stately is your secret weapon in the pursuit of suave handsomeness. Join us on this journey, where style is a breeze, and looking dapper is as easy as a wink and a nod. So grab your favorite beverage, kick back, and let the good looks come to you. Your newfound confidence and dashing style await you at www.statelymen.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear our service has helped build up your wardrobe Shawn! We have notated for you that you would like more business attire and your stylist will try to send you more items in line with your preferences. We appreciate you as a member and our member services can update your style preferences at any time for you!