Stately Reviews Summary
Stately has a rating of 3.5 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 22nd among Men's Clothing sites.
Liked the apparel very much for the looks I have ordered. It's 100% worth the money. The shoe that has come with the order itself is worth 120$. I'm super happy with what I have got.
Only problem with stately is they add the same apparels/belts/shoes/cap/watches to new looks and that makes it difficult to choose since we already will be having those. If we go for stylist curated ones, we may get the apparels with same color what we already have.
Love to hear this Naveen! Thanks for being an awesome member and we are so excited to send you more items throughout each of the seasons.
I finally provided feedback for my profile and my package was actually worse than when I didn't. However, the customer service is really good which takes some of the sting out of it. In the process of a return which I hope will hit the mark.
We hate to hear things like this Chris! We would love to chat more and help make this right with an exchange so you can receive items you will love. Our member services team is happy to chat more and will be reaching out shortly to help!
My stylist knocked it out of the park yet again. My wife loves the outfit and says that she will never let me shop by myself anymore. Thank you for making me look great
Thanks for the love Jeff! We are so happy you and your wife loves the items you were sent. We will share this feedback with your stylist and send you more amazing items. Thanks for being a Stately Member!
I am a return member to Stately. I missed the product, efficiency and customer service. In a World of online services, Stately is one that can stand by their brand. Bravo!
Thanks for the compliment Brett! We try our very best to make sure all around our service is stellar and it makes your life just a bit easier. Thanks for coming back and hope to have you as a member always!
I've received two very similar shirts in a row. And also the same watch.
We are so sorry you receive similar items in different boxes. Our service is to elevate your wardrobe and provide variety for you. We are happy to exchange those items for you so you can receive other items that might work better for you. Our member services team will be reaching out to you within the next 24 hours so we can help with this!
The styles and fits offered are very definitely skewed to West Coast/LA palate. I am not sure they even understand the average American.
We are so sorry you were not a fan of the items you receive Andrew! We are happy to help with an exchange so you can get some items that are a perfect fit for your style. Our member services team will be reaching out within the next 24 hours to help!
I am very surprised how well the clothed fit. Sizes are always perfect. Styles are good. And price is descent.
We love to hear this! So happy you are thrilled with the style and the sizing is always on point. We will be sure to share this with your stylist and our styling team. Thanks for being an awesome Stately member!
My order had corduroys and a plain white button down shirt. The rest of the order included the third pair of khaki pants I've gotten and dress boots which are not my style. I have repeatedly provided feedback about what I like to no avail. I don't think the "stylists" even look at the feedback customers provide.
We are so sorry we missed the mark with the items we sent you Timothy. We will be sure to share this feedback with our styling team and our member services team would love to help with an exchange. They will be reaching out to you within the next 24 hours to help. Thanks for being a Stately member!
The clothing is to casual and the textures of the fabrics are not in line with the profile.
We are so sorry about this Karl and we would love to look into this for you. We would hate for you to hold onto items that you are not a fan of sizing or style wise. We do offer exchanges and our member services team will be reaching out to assist to get you clothing more in line with your style preferences.
I don't think there was one brand that I ever heard of that was rec'd, but everything looks fine. I just don't need a box every other month.
Thanks for your feedback Chris! Great news, we do have the option for renewals spaced further out. Our member services team will go ahead and reach out to you via email so we can make that adjustment if you would like. Thanks for being a member with Stately!
At this point, I have received two shipments, and although it has accomplished, providing me close that are different from what I have bought I cannot say that I really like any of it. My attempts to describe what I would appreciate, receiving seem ineffective. As for the value, I have asked to return items that had a very high price tag on it and received and return items on par with a solid color T-shirt that I could buy at Target. Since the clothes delivered, don't exactly match what I was trying to describe they will probably be worn very infrequently, and therefore add to the low value.
We are so sorry about this Robert and we would love to look into this for you so we can turn this around. This is not the way we would like our members to feel when receiving our boxes. Our member services team will be reaching out within the next 24 hours so we can look into this for you and make it right!
Clothing is delivered in a timely fashion. Each item looks like it was designed for me.
We love that we can keep you out of those store Jacob and make shopping a breeze! Thanks for the love and so happy to have you as a member with us.
The provided feedback regarding style and sizes are not adhered to.
We are so sorry to hear your box was anything less than amazing! We want to make sure our members are happy with the items they receive and will actually wear the items. We will be sure to share this feedback with our styling team and we want to hear more from you. Our member services team will be reaching out within the next 24 hours for more feedback!
I get charged for the items and don't receive my items for over 20 plus days. I shouldn't have to wait that long.
We are so sorry about this Frank! We appreciate you still being a member with us and our member services team would love to look into this to see where the ball was dropped. Thanks for being a member with us and we will be sure to follow up via email within the next 24 hours.
My box included a pair of shorts, A button down, short sleeve shirt, a short sleeve, T-shirt, a pair of khakis, and a belt. This box would have been perfectly fine probably a month or two ago At the beginning of the summer. However, at the beginning of fall, I was expecting something a little bit more seasonable. I feel as If my box was designed to get rid of the summer lineup and not take into consideration my location and the upcoming season.
We are so sorry the clothes you were sent were not in line with the seasons. We will be sure to share this feedback with our styling team to make sure we get this right. We also do offer exchanges and we would love to make this right with one for you. Our member services team will go ahead and reach out within the next 24 hours so we can help!
So I've received 3 boxes so far and your advertisement before I signed up said that I have 3 days to choose a particular "select your look" and IT NEVER gives me an option. It always says nothing in my size. I'm a large…. That's a typical size. Why is there never anything available. That was one of the reasons I left ThreadBeast to come to stately was for this option.
We are so sorry about this Dwayne! Typically looks are available based on your sizing and we will be sure to share this with our team so you can select a look for your box. We will go ahead and reach out to you via email within the next 24 hours so we can look into this.
Shorts were way to small. They were quickly able to offer an exchange for a different style.
We are so happy you enjoyed our exchange process Robert! We want to make sure all our members are happy with the items we send them and do what we can to make it as efficient as possible. Thanks for being an awesome member with us!
Stately scores a perfect 5 stars at charging my credit card but takes its sweet time in actually sending me any products (which I have not received yet btw) i gave them 2 stars as i figure i WILL ultimately get some kind of merchandise in the mail
If it takes you 2 weeks to send me anything I feel that you should wait that long to charge my card as well. If you need investors for the company... that is not what i signed up for
We are so sorry about this Issac! We do have a typically shipping time where we process your order and wait for items to be received from our brand partners. For our Presidential plan members we wait to curate your box until your consultation call happens. It looks like that is where the delay is coming from and we will have our member services team reach out to you via email so we can look into this within the next 24 hours.
I was not aware that a customer could not return items for a refund.
I received a box of clothes that was more appropriate for summer than the upcoming fall and winter.
If I am forced to pay and keep what is sent to me then obviously it has to be 100% what I want/need.
Thanks so much for sharing your feedback Brian! Anything helps with trying to improve our service, we do not offer returns for a refund however, we do offer exchanges and our stylist do a great job of sending you items based on your feedback. Our member services team would love to hear more from you so we can make sure we turn this around for you. We really appreciate you still being a Stately member with us so we can make this right!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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So glad to hear this Brian! We will be sure to pass this along to your stylist to make sure they know we are on the right track. Thanks for being a Stately member with us!