StatelyReviews 664

I was excited to receive my first box. Much to my surprise, the stylist wasn't even close and the clothes were very cheap. I returned and asked for a refund same day as I had no interest in trying it again. CS kept telling me they did not give refunds, only exchanges. WTF… it was the same day. Anyway I complained several times and they finally agreed to give me a refund but charged me a $40 restocking fee. Ain't about the money, just don't do it.

I signed up for the "Presidential Plan". Had a phone call with a stylist. First box arrived and stylist missed the mark. The sizing of the clothing runs extremely small. The quality of the clothing is like that of a suit Wearhouse 2 for 40$ type of place. Stanley marks the clothes a high price but then you get a "deal" with the subscription. After first box was received; I did need to make some exchanges. Had another phone call with a stylist, she missed the mark, then had to do a third exchange for a few items. Disappointing. Scam. The marketing is good because it makes you think you'll get some quality items. But I should know by now one gets what they pay for.

I recently made an online purchase of the Presidential Box from Stately, and I couldn't be more disappointed with the entire experience. The clothes I received were of shockingly low quality and very random styles. It was almost like I received a pile a clothes that retailers couldn't sell and just threw away.

My disappointment only deepened when I attempted to return the items. To my dismay, the company's return policy was not only restrictive but downright unfair. Instead of a straightforward return process, they insisted on offering an exchange – but only if I paid for the return shipping myself.

This felt like adding insult to injury. Not only did I receive substandard merchandise, but I was also expected to incur additional costs just to rectify their mistake. It's unacceptable that I, as a customer, should bear the financial burden for a product that did not meet the promised standards.

Attempts to communicate with their customer service team were met with indifference and a lack of empathy. It's clear that Stateley prioritizes profit over customer satisfaction, leaving me stuck with a pile of unwearable clothes and a significant dent in my wallet.

I strongly caution anyone considering a purchase from Stately. Save yourself the frustration, disappointment, and extra expenses by exploring more reputable options with transparent return policies. I certainly won't be giving them a second chance, and I hope others learn from my unfortunate experience.

Not great quality materials or brands. Most shirts have loose threads or the material is very thin/flimsy. You'll have two pairs of pants that are the same size and cut and have drastically different fit. There is no vetting any of the outfits beforehand, so you're left guessing what you will get. On the first box, I only really liked one of the shirts, a black button down. I left handwritten notes as well as emailed all my feedback. They asked me to send everything back so they could try again. When they sent the second box, the message starts off "We know you didn't like that black button down shirt, so we won't send you any more of those." Umm what? Second box had two items I didn't mind, and in setting up an exchange it looks like I'll pay for shipping back. Whatever they end up sending me (who knows?!?) I'll probably just keep it and eat the cost of anything I don't like because I don't want to keep paying for shipping for them to guess what I would like. You are way better off going to a store and having someone help you put together an outfit, or just copy off a mannequin outfit you like. Better to have one or two pieces you love and high quality than guess on whatever flimsy stuff their algorithm decides to put together.

I talked to Errika and she gave me a return slip to send back the things that didn't fit, im waiting now to see of she actually will take them back and send me an update on the things I corrected, I ordered the "Lux", expensive, bit hope it'd well worth the wait, I'll return with what happens and what choice did I make as to stay with this company or not

Really easy to work with the stylist and they provide quality clothes with and excellent look.

I do t feel the style of clothing g recieved is as nice as the advertised sets they show to draw you in. My last order they charged me $55ea for 2 shirts that are from super basic brands that were probably $10ea and a pair of no name canvas shoes that they charged more than the worth. They say you get $600 in clothes for $300 but the order I got today was about $150-$200 in worth. I'm going g to cancel. I can get better prices on my own.

You everyone allow me to have nice clothes that actually fit and go together. I've been doing FIFO for all my stuff and can't wait.

Stately certainly sounded promising, but I ultimately ended up returning 5/7 items in Box 1...and then ALL the items in Box 2 (either they didn't fit, were not my style, and one item had a small hole in it). The customer service folk were very nice, but at the same time they refuse to show you options of what they want to send...it's just a roll of the dice and I'm likely going to be on my third round of returns. In terms of quality of clothing, I'd put it on par with what you might find at Costco (in fact I'm pretty sure they do sell some of these brands at Costco). Hoping this gets better, but so far it's been a disappointment and not a company I can wholeheartedly recommend.

I had hoped that the clothing Stately selected for me would be different (and better) than what I pick for myself when I shop for clothing. I tend to migrate to the same colors and styles. Stately has introduced clothing I would probably not have selected for myself but absolutely love. My wife, my children, my friends have all commented on my new look. Keep the great styles coming!

Please do not ask for a review of my experience with your company 10 days after I have paid over $340 for a box and haven't even been shipped anything.

I wear dress pants and a dress shirt 6 days a week. I thought I would try something different. Wrinkly shirts, tight fit, sleeves that aren't long enough. I guess that is why I pick out my own clothes. I will say, and I was open to wearing something different and I got that.

I wrote a terrible review recently on my first 3 boxes which were all returns because nothing fit my style profile and most evwrything didnt fit. Stately reached out to "make it right" after I canceled. The 4th box was hands down the worst. I said I needed professional work clothes that were not trendy or flashy and I live in a hot area so need thin clothes. Every item was casual, flannel level thick and hipster. They literally included a fleece. With the feedback of thin, professional work clothes only... they included a fleece. What a joke. Dont waste your time or money. Your profile will not be read. Never again. Im having to donate all my items.

I have loved every box I have received so far. The clothes are stylish, I received a cool watch that goes with everything and I love the excitement of seeing what comes next.