StatelyReviews 664

I wish I never tried this company.Cancelled after first order. Still charged and shipped. Cancelled again, shipped a 3rd time. Horrible company and service.

When a colleague of mine recommended I start dressing better for work, I went looking for a service that would help me and I found Stately. I have received so many compliments on how I look now! It's now one of the first things people mention, "Wow! Paul! You look great!" Then I tell them that I am using Stately. The clothes are all good quality and, again they look amazing! Recently, a fleece shirt was in my package and it's so comfortable and cozy... My girlfriend threatened to steal it right away! I mention this because she loves the clothes too! She always compliments me now on how handsome I look and how she likes to go out with me because I look so nice! Stately has been such a great addition to my life! I look and feel so much more confident! Thank you, Stately!

Once they charge, you are paying no matter what. They charge your account, then send a text saying they are starting the box. No recourse, no refund, no chance to say no. This is a business model built to take your money, and the terms and conditions lock you in.
If you do decide to use the service, SET A NOTICIFACTION for yourself because they certainly won't.
Lots of potential here, but sadly the are not customer-focused. All that matters is that monthly charge and then you are locked in.

Was satisfied at first. First few boxes were good. Then they started sending the same stuff with every box. Who needs 3 blue pants? Sent a whole box back and requested my money back...No. Take store credit. I didn't want what you sent why would I want more of it. Horrible policy. Never going back. Never referring anyone. Steer clear of this scam.

I chose to skip my order for the month of February and they charged me anyways. Refused to provide me a refund even though i contacted them approximately 8 hrs after the charge hit my account.
These people are the worst!
Do not buy from!

I had my reservations when I first ordered. Everything in the box fit well and was comfortable. The styling and items were both appropriate for what I was going for and the age in life I am. I felt they did extremely well with the initial information that they had to go on the questionnaire. Thank you!

I received my first box from Stately and I'm very satisfied! I love all of the pieces selected for me, and I'm excited to get my next box!

My wife has used curated boxes in the past, so I was a little leery of committing to an all or nothing type of box. I've recently changed jobs, and the new position requires a little bit of an upgraded wardrobe for my normal business casual. I decided to try Stately because I perused a few of the influencer videos and saw sample boxes on instagram, and I feel like that they have a style that I try to imitate. My first box was fantastic! There was one piece that didn't quite fit, so I sent it back for an exchange. Otherwise I really enjoyed my first box, and I'm looking forward to the second.

I picked the Presidential Plan which is $499. (Read the fine print. No refunds!) Setting up my style profile I asked for no slim fits or V-Necks. First box received had two slim fit shirts and a v-neck. Requested returns on all items. Then the second box came and still had a pair of slim fit jeans that showed up. Requested a return on the second box items and now I get to pay return shipping because it's the second box. Requested but they don't do that per terms ans conditions! Good news is I get store credit for brands that don't work for me. Hard lesson to learn but please read all the terms and conditions

Save your money. I used their service for 6 months. Half the clothing I had to send back because they were junk or to small or to big. Some of the items you can not return, and if you do they charge you an extra 25 dollars to ship it back to you. I wear an XL size, the clothing was either hanging on me or to tight, there was no size consistancy with the brands they sent me. You will be lucky if half clothing lasts more than 3 washes. You are better off saving your money and buying from a quality clothing manufacturer you like.

UPDATE 02/07/24. Funny how they responded "We did reach out to you so we can look further into this and make sure we are doing everything we can to make sure you enjoy the clothing you have received." This is a lie, a typical cut and paste CYA response. They have both my email addesss (nothing) They know my cell number (nothing) They could have snailed mailed something (nothing) This reponse isnt to try to keep me as a customer, its to fool those reading this review that they care about their customers of have good customer service. Like I said, save your money.

I sent clothing back twice due to incorrect items being picked. Difficult process to go through and a time suck.

First box showed up after over a week in transit and was very disappointed. Was suppose to be a mix of clothes and all were on the same theme. Red pants really and a sketchers belt? Sizes that didnt fit and a 15% restocking few for returns. Worst is I cannot return the socks or cheap sketchers belt.

I ordered one box of clothes and then like 3 months later my credit card got charged for almost $200. Immediately I tried to cancel it and they said it was too late, I was stuck with it and can't return it. Only later I got an email saying I was getting another box, that I didn't want...after they already charged me. Horrible strategy to keep customers... Stay away!

Stay away. They falsely advertise on their social platforms. They don't follow directions on looks you want and then won't refund, plus make it harder to exchange. Buyer beware!

Although some of the clothes were decent, my experience with Stately is the worst I have had with a company. I was charged a significant amount of money without warning when I was not expecting it; I have had more technical problems with Stately's website than any other I've shopped on, and I believe this to be the cause. Whatever the reason it happened, I let Stately know immediately that there was a mistake and that I did not order anything. Despite having weeks, customer service refused to do anything to resolve the situation, and I now have a box of clothes I did not order and do not consider my property sitting in my garage. I am open to speaking with Stately further, but currently feel I have been deliberately scammed, and am in contact with my bank over the matter.

If you are considering ordering from Stately, read their terms of service in its entirety; there is no official way to return items, no matter the circumstances. It is very easy for them to ignore changes to your subscription and then claim the right to take and keep your money, and other reviewers say that have had difficulty cancelling as well. Unless you would not notice over $175 disappearing out of your account all of a sudden, I recommend avoiding Stately.

Do not use this service. I signed up for Stately during Black Friday because it said on top of the $600 worth of clothes on the Regal plan, you also received $150 of extra clothing items in your box. I filled out a a very detailed style profile which stated I wanted business casual, more work clothes, no watches, etc. I received my first box and I guarantee it had to have been pre-filled and sent without ever reading my style profile. I received a pair of jeans (slim fit when I requested straight), a Henley, a flannel, a shirt jacket, and a pair of boots that I had to read the tag in order to see if they were actually leather. My wife hated it as well, so it wasn't just me. Of, course they will not refund your money. Then, they were supposed to send me my next package ASAP. I was notified on 12/20 that it was being sent by UPS. The concierge led me to believe my box was already gone. I checked my order status after Christmas and it was canceled. I was not notified, I had to find this out on my own. Of course, they blamed it on UPS. But, coincidentally, my order was canceled at around the exact same time I canceled my membership. They have now refused to send me a box and have issued me store credit in their reject store instead of sending another box. Which means I also lost out on the $150 of bonus items.