StatelyReviews 664

I just got super frustrated trying to explain to various people what I was wanting and needing from my subscription with Stately. I had to exchange my last box three times (which I appreciate) but even the stuff I did receive in the end was not very good quality clothing or very stylish. I am pausing my account for the summer and will possibly start it back up in the fall, that seems to be where Stately fits in for me. Changing things on the fly seems to be a bit of an issue for your current process, may want to look at a more efficient way to communicate customers wants and needs if in fact it is even achievable...

I kept stately for 6-ish months, and loved every minute of it. I am on a brief hiatus, but i will return one day! Thank you for filling up my closet with AWESOME cloths!

After one exchange, I gave up trying to get what I wanted. It costs more money to make secondary changes. To make matters worse, I just received an email that a second package is coming. So I contacted an agent after realizing that I was charged again, and I learned that there is not an option to cancel online. That would explain why I was having trouble canceling. That seems like an intentional marketing strategy to push sales. If it were easier to cancel, or if they accepted returns (a restocking fee would be okay), it would seem more like a reputable service. Satisfaction is NOT a guarantee with Stately. The only guarantee is that you will pay.

Great assortment of clothing items and brands. Can mix and match the outfits.

Initial orders are useful items. Pants, Jacket, shirt, shoes, etc...By 2nd or 3rd order you'll start to receive more sox, thin belts and T shirts as filler items. Leaving only a couple items that are worthwhile. For that reason, I'm done for now. I even noted that I did not want those useless items. Maybe, things will change but for now I'm getting Stitch Fix...

Every box feels like when I was a kid during Christmas wondering what'll be inside and how I'm going to enjoy it. It's a great experience and I truly feel the value from every box.

There's always something that i wouldn't have chosen if i was doing my own shopping. They're pretty good at taking care of any issues but I don't really enjoy complaining and asking for an exchange. I wish I could be given options by the stylist which i can choose from. For example, i received a blue shirt in every package so far. I would not choose another blue shirt.

My first box had the wrong size pants, my second box had a duplicate shirt from box 1, but in a different color. Box 3 was a complete $#*! up. You sent me my box, as well as some random dudes box. I took time away to send back random dudes box. In my box there was a flower print shirt, that my preferences clearly state no graphics. Flower print are Graphics. Also included was another belt. I returned the shirt and belt, and you all replaced it with another button down white dress. The original box also contained a white button down dress shirt. Why the $#*! would you send something that you just sent, unless you are not paying attention or don't care. They finally sent a replacement item that was acceptable. This was for a box that was ordered on 3/29/2024. I literally spent the month of April waiting for Stately to get their $#*! together.

It took a while to get my style and fit dialed in, but in the end I will use Stately again.

I tried Stately for 3 months, and on the final month I told them I wasn't expecting and did not want another box. They were completely unwilling to let me just return the unwanted box even if I paid shipping. The company overall isn't worth the headache or price. The clothes are not as good as StitchFix and the styles they send are not current. Stitchfix also has a great App and Stately takes way too long to reply to concerns or issues. And the worst part is when you need to exchange something if they let you. You have to wait for the company to send you a shipping label. Stitch fix sends the return shipping bag with label. I went through several exchanges on my last box and ended up just keeping the last items they sent because I was so tired of the back and forth. I do not recommend using this company.

I was a little hesitant to try this type of service. Thinking I probably would not like the items that I receive. However, I am so glad I did. The outfit or ensemble was right on the money. The pants look great and fit well. Both shirts were stylish and functional. Two different looks for two different occasions. The belt, shoes and sock really complimented each outfit. The best part is my wife loved the out fit.
Thank you so much Bobbie and the Statlely team!

Matthew

I loved the idea, as a fashion challanged man, someone picking clothes for me sounded amazing.
The 299$ box came, and the total value of the clothes was 600$ according to the packing slip, but in my opinion, the street value was less than 200$
The clothes were also nothing special,
I signed up with a promotional offer that was supposed to include more stuff for the first 3 boxes, I believe they forgot to add any additional items.
Cancelled my subscription.

Poor quality, Cheap outfits, discontinued items, Inventory from ebay.
Item price is inflated to show value. You don't get a preview of the items picked by stylists, you are shocked when it hits your home. No amount of photos or preferences shared with stylists help, as they pick the cheapest of the lot. I had the regal plan, was shipped a free 20$ watch a 28$ sneaker (marked as 75$) which is crappy, clothes that shrink on the first wash. 1st return was free, 2nd one isn't. This works if you just don't care about how you dress and just want someone to find cheap quality stuff.

Very disappointed with Stately's lack of concern in customer service. I received 1st package, and only one pair of pants fit. My initial package was held up because my concierge needed more information on my profile. My credit card was charged before getting this info, first bad sign. I updated my profile with all info they requested, and somehow my personal shopper sent one shirt, small size and another in XL. My profile clearly states XXL.
Another big concern and disappointment was the clothing material sent was cheap, nothing close To the quality Stately promotes on their site.
Unbeknownst to me, I was setup on a auto reorder when I made my first purchase. I noticed another charge from Stately hit my CC, and I immediately started emailing concierge to cancel my order. I sent five+ emails expressing my frustrations and pleading w/ Stately to not ship 2nd order and to credit my CC. I never received a real email, same auto reply every time and was unsuccessful getting this order canceled.
It's obvious Stately is a money grab setup, with zero interest doing the right thing, customer service doesn't exist!
BUYER BEWARE! You will be setup on auto reorder each month, after placing your first order. I'm still trying to figure out how this got past me, has to be something in small print (auto monthly reorder). Stately throws a bunch of cheap clothes in a box and will do nothing to remedy incorrect sizing, and they will definitely not work with you in anyway to cancel 2nd order, when attempting this before 2nd order was shipped.

I was under the impression I had put my account on hold and checked this morning to see that my bank account had been charged for $200. No problem my order hasn't shipped so should be an easy refund. NO, instead they say they can't issue a refund since they need 24 hours notice to cancel even though nothing has shipped. I thought I put my account on hold 6 months ago. There was no email communication that an order was due or on the way. Just suddenly a charge stating I was being billed. When I did go online to cancel my account it took me about 7 screens just to cancel. Don't recommend as it's extremely shady to just suddenly bill you with no warning and then not offer to rectify the situation. Way better services out there.