SpiritShopReviews 536

First off I was so excited to see a website that customizes gear with the school mascot, colors and name. I ordered a shirt for myself and my 7 year old. After 2 weeks my order arrived. My sons shirt was nicely made. My shirt looked like a mens shirt. It smelled horrible like old feet and the image was off center in the front. I emailed customer service. I received no help! I received smart $#*! comments from the customer service. They are extremely rude. They told me that they will not exchange due to the personalization on the shirt. I am extremely upset. I cannot and will not wear this $40 shirt. Its a waste of money here.

I ordered a hat and visor for my son's baseball team with his name and number and the school's name. I ordered "red". I got "red" in the visor and "dark red" in the hat. When I called in to request a replacement, I was told they do not replace hats. I was told by both Antoinette and Kaitlin, in their customer service department, that different vendors had different color reds and I should have known that since in fine print they tell me my items were coming from different vendors. I asked how I was supposed to know that different vendors meant different color reds-they did not tell me that was a possibility, even if I was told in fine print that I was receiving my merchandise from 2 different vendors. The website only showed one color red-not a range. If you do not ask, they will not tell. Extremely disappointed and unhappy. A David