SpiritShopReviews 536

Please save yourself the time and MONEY by not ordering from here, our schools soccer team ordered our jackets from here, the default color is black on this specific jacket, that's the color we wanted them, we got them yesterday and 20 of them are dark blue and two are black! Absolutely terrible stitching in them as well. Called their customer service, got shot down three times and was on hold for 45 minutes before getting to an older lady who hung up on me after asking for the manager. Two hours later of explaining to them the mistake they made, they offered us 50% off our next order! Not even fixing the problem they created! Now we are a grand down out of our fund raising and now we have to come up with another $500 for another 50/50 shot at getting the right jackets we originally ordered!

The shirt arrived smaller than the posted sizes. When I called about a replacement I was told to "take a picture of the tag and take measurements of the shirt and email to customer service." Several days later I get a response to take pictures with the tape measure in the photos. I did as they asked and sent photos with the tape measure on the shirt. Another few days pass and they are now asking for better photos with the entire front of shirt with the tape measure. However, you will not be able to read the tape measure if I pan out on the photo. This process has been over 2 weeks and I am no closer to a resolution. I purchased $77.00 worth of items. I suggest you find another site to order from.

I called an emailed before ordering a jersey for my 8 year old son, Per the size chart and phone consultation, he should be a youth medium. This is what I ordered and received a HUGE jersey, not size appropriate at all!

I provided PROOF to the spirit shop via photo and email that this size chart was not correct They first stated all sales are final. AFTER I showed proof of their misconceptions, they offered a 50% discount plus a discount on shipping for a new jersey. WHAT? Why should I pay anything for their CLEAR sizing error?

After insisting on speaking to a "manager" (which I did!), I personally will NEVER order from this company again. She was not nice and again just said all Sales are Final and their offer for a discount was a "gift".

I plan to share this with EVERYONE in my community and hope you do too!

Ordering items from this company that I was hoping to give as gifts has been the biggest mistake I've made this Holiday season. Sizing is the worst I've ever experienced. I ordered a size Women's Medium. The shirt that arrived fits as a child's size extra small. I called the company and told them I will ship the shirt back if they send me a shirt of the correct size. I was told they do not offer refunds or exchanges and they are unwilling to make things right. STAY AWAY!

I placed an order for a sweatshirt for my daughter. It was WAY too small for her. I measured it and the sweatshirt measurements are significantly smaller than the size chart shows, by at least 2 inches in each area. I emailed them to exchange it and was told the size difference fits within their tolerance for fit... Two inches is significant! A quarter inch maybe, but 2 inches?
I hope our school never deals with this company again! If they do, I will make sure everyone I know NEVER buys from them. I would have been better off throwing my money out the window!

Ordered a customized item for my son's birthday. Gave them enough time to deliver the item. Delivery date passed, still got nothing. Called UPS and was told that the package was lost in transit. Called low in SpiritShop and i was told to wait another 5 days before they could give a refund or replacement. Replacement is no good coz' of my son's birthday is just a week away. Can't rate the quality of the item since it hasn't arrived yet. NEVER AGAIN! Low in SPIRITSHOP's a JOKE!

I bought a volleyball shirt to represent my daughter's high school. I included photos so you can see what I received versus what I should've received. When I requested a new shirt that wasn't defective, I received the same shirt again. At that point, I just asked for a refund. The color of the fabric also came through the white print, which is hard to tell from the photos. I will be buying all of our sports related clothing elsewhere from now on. This is the second year in a row that the quality has not been worth the cost of the product.

Couldn't have picked a more flimsy cheap fabric, probably will fall apart after first wash. Letters stuck together. It's a get rich quick scheme for this business, they're ripping us off. Shirt not worth $5. Shameful marketing. Lowest quality workmanship I've ever seen. Don't even bother, you'll be disappointed. On top of that, no return policy, you're stuck with your purchase. All items are probably made with inferior flimsy material. Trump couldn't have even out scammed these products.

Submitted my order on August 24 and paid $50 for overnight delivery. We needed the shirts for the first game of the season on August 31. The guarantee on the website and order invoice is 5 business days for production and additional days for shipping.
Apparently Friday is not a business day at SpiritShop and the 5 day production clock starts on Monday. Then you have the Labor Day holiday so the $50 overnight fee I paid for means the shirts will arrive on Tuesday Sept 4. Just in time for NOTHING! With all that said I call the SpiritShop customer service (dont set your bar real high) and they wont even refund my shipping cost to reflect the 5 day pony express rates. As a matter of fact when I ask them to explain why Friday isnt a business day they cant. When I press them on a refund or explanation they simply hang up. Do yourself a favor and order your spirit wear from Kris Tee's http://kristees.biz/ or Flipdog http://www.flipdogclothing.com/