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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Yes, I received booking information, I'm waiting for departure
This is my first time booking through this website. It's seen easy to book but not sure how it going. And not sure what should I have to do next about the flight
Pleasant, convenient and reliable service. Will take it again.
Ticket prices hiked and I had to pay much higher than other tickets available
I received confirmation and was charged for my ticket. The evening prior to my flight I attempted to check in but airline had no record of my ticket. I contacted smartfares and they told me I needed to pay triple the amount I had initially booked the ticket for as prices had gone up. I refused and they told me I could cancel for 80USD fee which I also refused. I was fortunate that I could still book the ticket through an alternate company at the same price and contested the charge with the merchant who processed the payment for me. The customer service was non existent and was identical to a scam provider where my refusal to pay more met an offer for a refund with fees, when I refused that I was offered to pay more for the ticket. We went around and around in circles until I concluded it was a scam and booked an alternate ticket and contested the charge.
Une très belle expérience vraiment j'ai aimé le service
So far, without problems. Received my reservation and confirmation on time.
If you want to save more on cheap flights check out SmartFares online and you will be baffled on how much you can save on you tickets!
Everything was really fast. I'm enjoyed and will use the service again
Muy buena, satisfecha con la atención que ustedes tienen con la atención
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It has been too many problems at the checking with the company like IB, they make too many problems, we do not know how is the process between your company and the airlines, many issues.
Difficulty with credit card denial. Customer service worked well.
It's easy to book, the price is right, got the confirmation right away. The system easy to navigate
Happy with the service provided from smart fares I will be happy to use them again in the future
Good procedure, clear information, quick.
It was a good surprise discovered in internet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members