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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Sneaky fees it definitely seems like they're trying to pull something
We did get a callback about change in rates and over-booked flights, but they redeemed themselves by following up finding us a similar flight. It's not easy finding affordable flights during peak season so grateful for good communication and follow-up:-)
Very fast and I got the tickets in the cheapest price
Easy to navigate and easy to book. ---------------------------------------
Great job! Easy to use and effective. Thanks for the experience.
I went with smartfares because the price for the ticket was the lowest I could find (even the airline website was a bit more expensive). Only downside, I got a call next morning trying to sell me the insurance coverage for additional $40, the person on the phone gave me false information and I ended up buying it, but after reviewing the documents sent to me it turned out that the coverage is not what the person claimed to be and I canceled (they give you 10 days to review and cancel the insurance). Turns out my credit card already provides the same coverage.
Great service. Good company. Nice website. Easy to use. Can't wait for my trip!
Muy buena facil y sencilla me gusta la experiencia que he tenido con la aerolinea
I have been looking a great quote for an airline ticket and was happy that smart fares had me covered.
Find tickets and buy no hassle no problem quick search on fares and customer friendly.
Good timing of confirmation receipt, not fast enough, could be better.
Quick and easy to find what I needed. This was a dream come true.
It was my first time using SmartFares, but I found the rates to be very competitive. I also chose an option to preselect seat by error, and the Chat Staff was so helpful. I got confirmation of refund within good time, and I would definitely recommend it to anyone, as well as use it again.
I would like more information in the moment, or have an app to download available
Paid for my flight, got the confirmation from the airline, and then an email to confirm that everything went alright from the company.
My sons name was combined, but that happens pretty often even when I'm booking directly with airlines.
Hopefully the rest of the trip is as smooth, RJA has changed out flight plans before.
I booked two tickets for flights on smartfares the price of each ticket shown on the website was in Canadian dollars was 506 each. I should have been charged 1012 total for the tickets. I also paid extra 48.99 Canadian dollars for payment protection for cancellation within twenty four hours. My credit card was charged 1155 dollars. I immediately wrote them about overcharge. They deliberately replied after 24 hours so that I was not able to cancel the flights. I wrote them repeatedly but no response. They are scammers and price shown on the website is misleading and the customer service is also poor. I would never book with them. I felt cheated by smartfares and won't recommend anyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members