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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Am please with smartfares, so I have chosen to continue to use your services, thank you.
Buena atención y en partes está con traducción, debería siempre llevar traducción para que quienes no somos bilingües podamos hacerlo más fácil. Agradezco atender mi sugerencia
It was an easy process! I booked then was ready to go! Really good follow up too.
Спасибо большое, очень нравится ваша оперативность и качество сервиса, особенно приятны цены на авиабилетов так как часто приходится покупать билеты.
Easy to make a reservation and customer service representative addressed my concern.
Everything went very smooth and easy so thank you for this experience
Everything was OK, very fast and the best price in the market; i don't any troubles to book
Clear and fast payment. Confirmation came immediately, a little later the booking itself.
Easy and quick booking. Cheap flights. Confirmation came quick
Cheap flights were quickly approved. You need to be careful on the selection page to tick or until what you want (eg preferred seating) but I had no issues
I had problems with my card at the time of purchase and asked for my reservation status, they did not take long to give me an answer
When booked the ticket online I was rip off but when called customer Sevice they took care of it. Over all was good.
Começou eu tentando comprar uma passagem no valor promocional de 570€ e no final saiu por 1300€ Onde eu me senti traído estava buscando uma passagem barata e sem querer fiz a reserva de um voo de negócios onde eu tentei cancelar e foi descontado 250€ Do meu cartão sem minha autorização aí tentando resolver tive que aceitar uma passagem de 1050€ totalizando 1300€ Sendo que o valor real da minha passagem era de 924€ eu me senti em um fraude estou muito triste com esse resultado…
Quando foi na madrugada recebi uma ligação falando que eu tinha que pagar mais 250€ além dos 1300€ para agregar minhas malas sendo que tinha finalizado já com duas malar nós 1300€ triste mas aconteceu espero que isso não aconteça com outras pessoas.
Very good i like the way they help You to find want You want
Easy and expensive •********************************************************************£££
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members