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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It was super easy to book my flight. I would use this website again for any of my future flights
Muchas gracias fueron muy amables y respondieron muy rápido. Me respondieron mis dudas y consultas.
Excellent service no glitches. I would use the service again
Customer service was very fast and good. The only thing was that saw a price at the beginning saw a price and at the end when paying the price was not the same
You put a price and at the moment to pay then the price suddenly changed oh wow what a coincidence
Was very great not one problem and was very easy to
Flights are always delayed. Wish I make it back on time.
It was not as I expected. I had to call 3 times to finally to change my flight. I was upset that I couldn't cancel for free in 24h because of overlapping hours. On the website it was clearly stated that I have 24h for cancellation. I had 1h more available to cancel it bit the operator refused to cancel. The third operator changed for no cost the ticket for another day cancelling the all extra option I had in first place. The thing is that after I changed the day the ticket appeared on the website with a great drop in price from 1000$ to 650$. This is sad and unprofessional to tell the client that it is impossible to cancel even if you have 24h and then change it for another day but take of all tue extra options including and price drop guarantee money back. And than the ticket apears with a great drop in price after 5 minutes!
Je suis très satisfaite par rapport a la rapidité de votre agence
When I booked a ticket I was charged many additional services I didn't need.
It was very difficult to avoid getting them.
For example, near "choose your seet" oprtions I didn't see any price and decided to ckick expecting that it is for free. Then I couldn't do anything with my reservation online.
Luckily, a phone call changed the situation.
Everything was ok except transaction; it was taken twice for the same tickets. Waiting for refund
Upon calling the customer service, I have received my confirmation email immediately and was able to find my booking on airline website.
Good service and experience. Timely attention to the request.
Good web site. Good pricing, nice web options and more.
Nothing to say about really unbeatable prices. More than anything else, I did not receive any tickets and I had to contact assistance several times to be able to obtain the details of the tickets purchased.
Quick and easy. I found lots of choices. Great bargain in the end. Found just what. I was after.
I appreciate the affordable fares offered by SmartFares, beating out the taxes applied by competitors such as Google Flights and the airline itself. I also noticed when I clicked "Choose my seat," there was an unexpected additional fee added to my total. I disputed this with customer service, as the fee was not listed when I booked, and they quickly refunded the money. Thank you again.
Hello, make a more informative letter about the booking and overall not bad, thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members