On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.
SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I am contacting Smartfares.com and spoke to a travel consultant Stan on Wednesday, December 2,2015. Per the attached reservations my children and I were scheduled to depart for Orlando on Saturday, December 19th. We were very disappointed to find out that our flights where never actually booked for this trip when we arrived at the airport.
While standing in the airport with luggage and 2 visibly upset children, I called Smartfares.com to attempt to resolve this issue. I spoke with your consultant named Rachel, who advised me the only other options where fares that where going to cost us more than double than what the original fare would be; Delta at $1748 or JetBlue at $1763. What kind of customer service is this, how can you run a company that scams people out of their dream vacations and not offer compensation for it?
This trip meant a lot to our kids and has subsequently been ruined by the negligence of your travel agent Stan and Smartfare.com. How do you not follow through to confirm and book our reservations? Our entire family lives in Florida and this trip was a surprise Birthday/Christmas gift for my son to visit his grandparents. Now I need to explain to my 8 year old son why he will not be with them on Christmas morning opening presents with the rest of the family.
I have not received a call back in this matter or email. As I would like flight vouchers or other compensation for the stress and mental anguish you have caused myself and my children for missing this vacation. Worst experience ever!
I paid 892.00 dollar to Smartfare for roundtrip to Europe, but changed my mind in the same day. They said will refund with some fee. After year, I have not heard from them. Many emailed and phone called, but they really good with avoided you.
Some advises for customers, do not but ticket from the Internet, most of this people are brokers and they are screwing people everyday. Where is consumer protection?
In our language, we have characters with á (a-acute) and other "special characters" not present in the English alphabet. When I typed our names into the website, it did not give me any warning, and just "ate up" the characters. So our tickets actually have the wrong names on them (missing one letter each). When I noticed, I called them up to fix, but they said that the only way was to cancel that ticket and buy another one for a higher price. We have not had the trip yet, so I hope this won't cause any more problems beyond my anxiety right now. The call center agent from travelerhelpdesk.com promised to escalate and get back to me, but I never heard back from them. I am now trying to solve directly with the airline.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members