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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Hace muy poco compre el tiquete, hasta momento todo va bien
The service was excellent except a certain lady who hanged on my call because i needed to know why am i not receiving my artinery confirmation.
Good deals, I could find easily my reservation and everything was fine.
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It was easy and i could get a good price, o received confirmación on time and al detalla about the perchases seré clear
I have traveled with you for five years with no problems... Thank you!
...
Very good experience. Great priced tickets during peak season.
Everything was very good, the only drawback is the value of the flight that appears on the page, when they discount your card it is a slightly higher price than what they first presented
Is amazing and very fast and friendly. Thanks Por your excellent service
I called and the lady was very comprehensive with me and she helped me even if it seem obvious that she was very busy.
The ticketing process was quick and easy! I would use them again
I AM FURIOUS THAT I EVEN HAVE TO PUT THIS ONE STAR TO THIS INCOMPETENT GROUP OF MORONS. They are a SCAM!
1. they lie about the price ticket! You buy tickets and once they issue the invoice u you realise that you paid more
2. THEY DONT SEND CONFIRMATION
3. I sent them 12 emails and they replied after 6 days saying WELL SORRY, BUT YOU DIDNT ACTUALLY BUY THE TICKETS WE'LL GIVE THE REFUND IN 15 DAYS? *? #?! #!?
4. Once I searched Skyscanner again, they ONCE AGAIN MARKETED THE SCAM TICKETS THAT I BOUGHT.
4. OUTRAGEOUS!
No problems using your site. Was easy to use and compare different fares.
I paid for my flight, I received a pre-confirmation, but at the end, I don't have any flights booked.
Was easy to get someone on the phone and they were very helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members