Exchange

Waited 38 minutes to talk to an agent and once I connected, the agent hung up without making a single noise.

Trying to submit a purchase but it keeps asking me to enter a billing address that it doesn't give the option to be entered.Who is incharge of this website and why is it getting worse every year.It used to be so much better but now it's really challenging and I tried calling them and it's responding with telemarketer sales pitches/WTH

When I ordered something on sale it goes out of stock and they cancel my order or it's allegedly damaged in shipping; either way I never get the sales item so I think it's a scam and the sales items don't even exist and when you call to complain all they want to do is try to sell you same item at a higher price now because the sales item allegedly went out of stock the instant you purchased it. I complained to the inspector generals office and all they do is refer you back to shop my exchange.com so apparently they're in on it too…..

The Chat feature is a nightmare. You must type for 20 minutes to provide your entire life history for "verification Purposes. The fact that I'm writing from my password protected account should be enough verification to ask a simple tracking question. I'm only asking why my stuff hasn't started moving in over a week.

I bought a bunch of iPad as gifts and because of the killer sale that they had I bought the max amount for later. I got flagged and had to talk to some jackass manager in the risk dept. Low and behold this guy starts interrogating me like I'm some sort of criminal. First off Myexchange, if you don't want people to buy an excessive amount why dont you put quantity limits like any other store would? Instead they rather flag your account and make you feel bad about spending money and call you some reseller. Well guess what? I dont need to spend my hard earned money on you guys, it was a plus that profits go to service members but when you make me feel like some kind of scammer, you guys can keep your items and I'll just pay another corporation that actually wants to take my money, at least they reward me for it.

Regarding their NOI to me, the orders # are not even mine AND they are not processing my order.

What a circus show.

This past week from Friday 18 Nov thru 23 Nov 22, AAFES has large sales, yet the problem is if you order firearms online, it will take them
More than a full week to transfer them
To nearest exchange. I ordered 2 firearms and still have not received them, called customer service, they stated they shipped them. So far I look at my orders, sent to full filler, now it states Out of Stock. So, there is no integrity in calling customer service for status, they rather bs customer on status than help out. I called CS multiple times and they stated firearms were shipped. Also if you're using your star card to get an extra 10% discount. It might be worse Guess Aafes does not check their inventory.

I ordered furniture on 11/18/2021. Never canceled. After getting delayed- shipment of my furniture, they canceled it from vendor on 12/21/2021 saying item not available. After a month! Very irresponsible staff and organization!

I canceled an order after damaged furniture was delivered. I have called them several times for the past 2 month waiting for exchange to refund my credit card. I am still fighting them now to get my refund. Also the employee Jessica Hunter is very rude and needs to be train on customer service

Tried to order a watch, via online,
based on the posted sale price. During the process with the agent, I was told it was a pricing error and could not process the order. I as a customer can only go by what's shown with the item. I am very disappointed that AAFES, the night manager did not offer me any options on any other watch. This was a Birthday gift for my brother and Brother in-law. The intent was to purchase two of the watches. Zachary Scott *******052

Bought the couch online. It took 2 1/2 months to receive the couch. Didn't realize that the recliner was broken until after the delivery guys had left. I called customer service to return it. It took 3 weeks for them to come and get it. Now I have been calling every week for a month to get my money back and still haven't got any money yet.

Service experience. The Brunssum Staff is friendly and I am always greeted with a smile. I appreciate the above and beyond customer service. They are always willing to source additional products needed for projects that I am working on to meet my deadline.

I ordered a washer and dryer, received the washer, the following week I received the dryer. After unboxing the dryer, I found serious damage, called the claims department, after 3 days, finally got a email from the shipper to pick up the dryer, I have been rescheduled no less than 3 times. I can't get a replacement dryer until they pick up the damaged dryer, I have been dealing with this for almost two weeks now. I never would have thought that this would be such a terrible situation through afees/ shop my exchange

Have purchased from them once. Won't ever do it again. Bought an item and paid for premium delivery service. Didn't receive it. Took two weeks and 3 phone calls to get it credited back off my card. Waited two weeks for another item to arrive website said was in stock so just cancelled (same phone call as above). They charged me anyway. Took more than a month and 6 calls/2 emails to get charge removed. Been 4 months and still trying to get Military Star payments straightened out. STAY AWAY!

I purchased a simple, basic toaster from AAFES. Upon opening, I noticed brown stains on the outer coating, as well as a burning smell while being used which never subsided. The appliance had been repackaged at one of their warehouses and resold. How they get away with sending used goods labeled as brand new, I'll never know.

The free shipping option with the Star Card isn't worth it.

I received the wrong item and have been trying to get my correct item for almost 2 weeks but keep getting one incompetent rep after another. Incompetent warehouse and customer service reps.

There is NOTHING cheaper on shopmyexchange than anywhere else. I have looked and compared hundreds of items and you can always find it cheaper somewhere else. Most of the time at Walmart or Target. Sure, no tax at shopmyexchange. But would you rather save $20 on tax and wait 2 or 3 weeks for your item... rather than just go to Walmart and get it instantly... not to mention what if something is wrong with it and you have to return it? Going back to a store is a lot less hassle than trying to send a product back through the mail. There is NOTHING special about the Exchange.

I had bought something for my wife and the package either didn't come here or never delivered. They don't even try to help me. They made me pay for it regardless! Wow. God bless America so happy I kept scamming people like this safe. This company should be ashamed of themselves.