Exchange

AAFES has a lot of cleaning up to do in so many different areas the least of which is Inventory control, pricing, customer Service and an extraordinarily gray area association with the Military Star card.
You must order using this card with a minimum order of $25 dollars to be entitled to a no cost delivery if your lucky that the item they once said was "In StocK" but after your order and deduction from your Military Star card goes back order. Mind you Star card has already charged your card. You are already being charges interest on an item you don't have. What is worse when the absolutely inept AAFES staff arbitrarily cancels your item after weeks of you paying interest they fail to credit your card and you are forever paying for something you didnt receive. Its criminal and I only recently discovered it but suspected it for months. Filed a BBB complaint after Military Star and AAFES failed to respond to my inquiry. I would advise anyone thinking these people are on the up and up particularly you older VETS that these people are crooked

Pricing, they don't do comparative pricing. Their sale prices are often everyday prices from other big box stores. When a genuine deal is on hand it's either sold out, out of stock or if clothing in only one or a few unpopular sizes. Which leads us to Inventory control Totally incompetent. They will show something as being available sent to full filler then after weeks of waiting say it's out of stock, back ordered or they will involuntarily cancel your order. This may cause you to seek out Customer Service. The most gallactically stupid and incompetent group of folks that are not helpful, pass the buck do not respond or just lie. Next logistics. Fed Ex has over 3,000 complaints on the BBB web site and overall rating of one star and I have had them lose items, take forever to get here and if it's fragile you can count on it being broken then having to deal with them and Aafes customer service is yet another nightmare. You know this is all bad and complaining gets you zero help as their IG walks around with their head up their backside and pretend they care when speaking with you but nothing gets fixed. What's even worse those Vets who gave their best for years suffering in Harms way living in tents, mud and jungles to be told this is a benefit they earned and walk into a Walmart get a better price coupled to an additional 10 or 15% military discount and a Thank you for your service. AAFES on line is NO benefit and an absolute disgrace. We deserve and earned better

If I could rate this 0 stars I would. As new home owners we bought our first bbq grill to host a house warming party. We noticed a piece missing from the charcoal starter. We called customer service to report the defect where they said, "We can't do anything about that because they aren't the manufacturer". Second, If we wanted to return the product and get a refund we would need to pay shipping and restocking fee of $95. The other option was to buy another fire starter from the Exchange. Either way it was going to cost extra from our pockets. My husband decided to keep it and work with the defected grill to save money and had gotten burned from the charcoal starter.

2nd order was for a dining set to go in our breakfast bar room. Only table arrived. Chairs were sold separately. However, the ad was very misleading as both chairs and table was shown with the price. (Be careful, they purposely use this tatic many times to trick cistomers). We called customer service to return the dinning table (unopened) and was told it would cost us $95 to return. Or, buy the 4 matching chairs for an extra $300. Totaling over $500 for the set. Well, customer service was on the phone arguing with us for an hour with a very stink attitude of "it sucks to be you". I asked the manager what she would do if it were her pocket book... she sighed, paused, and wanted to "move forward" with our conversation.

So much for helping a service member of 20 yrs.

I began the account registration process in December 2019 and here we are 9 months later in September 2020 and I still can't get an account, even though I qualify for one. I have made phone calls and sent emails and mailed letters and I still can't get an account. I have involved my US Representative and I still can't get an account. They rely on DEERS to verify your eligibility and, if DEERS has inaccurate records, they can't fix them and you will spend an eternity being passed around by these people and chasing your tail and jumping through hoops, only to find several months have passed by and and you still can't get an account. In fact, I was just told by the BCNC (Navy) that the records correction process will take "up to 18 months" more. So, I give up... primarily because I don't think the Online Exchange is going to be that much of a benefit and it's definitely not worth the hassle I'm getting. I'm not sure their prices are all that great, that there are any real savings, and that their customer service (and returns process) is going to provide any better service than what I have already experienced, which is somewhere between incompetent and non-existent.

Haven for thieves! They charged my card and I never heard of them! Had to call the bank to dispute the $2000!

I never ordered or would consider ordering furniture online BUT this is the Exchange after all & their in store stock is limited. I ordered Ashley furniture in 2012 the Sofa & Chairs had broken support boards when it arrived but who tears into their newly delivered furniture to inspect it: I paid someone to come look at it & repair it at AAFES direction & then they refused to reimburse me until I took it all the way up the chain. Then they told me to give it to CHARITY & they would credit the STAR CARD Acct! Fast forward & this is the problem with giving second chances... I ordered Ashley Furniture AGAIN shipped through a different freight company. The items arrive there is saw dust all up & down one side of the fabric. Not going through that rodeo again I call to return it ~ They won't pick it up - I have to pay to freight it back! Oh & the items I bought & received on 11/2/15 when on sale on 11/7/15 ~ I asked for an acct adjustment for the sale & promo offer ~ they literally were going to make me either A) Pay the return freight & I'd have to re-order it or B) take it to my Exchange return it & repurchase it to get the sale price & promotional APR! UNBELIEVABLE - Once bitten twice shy... what was I thinking?!?

3 times in the past 6 months someone has gone in and stolen my identity through my account. I changed my password, email address, and have had at least 2 star cards replaced and it happened again. All I hear is its not our fault and we have put things in place and have blocked your account. So basically I have to call EVERY time again. 3 calls yesterday and the item was STILL shipped to the THIEVES! What kind of company does not protect the identity of our veterans who served! This is beyond ridiculous and something needs to be done. A class action may need to be the next step.