SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
This summary is generated by AI, based on text from customer reviews
I had a great experience working with Sol at select home warranty. I have yet to utilize the warranty but I've had a really good experience with home warranty companties in the past. I look forward to this being a great experience.
Sales person Richard is very professional and efficient. Hope the service if any in future the same good. I like the contractor transferable.
He was well informed and worked very hard for us! He did an outstanding job of selling his company and himself! Way to go Fred! You did a wonderful job!
Chase was extremely helpful and knowledgeable! He was able to help me get a warranty three times better than what I anticipated!
Talking with Isaac the concerns I had were addressed and explained. Price, trade fee, and availability. It was GREAT to speak to a person.
Not that bad takes 30 days to get your money kinda long but they paid out so not that bad. Techs they send out are very professional and they even let you pick your own if you dont want to wait.
Isaac was super helpful and I am very comfortable with our purchase. I feel our home is in good hands and will be able to sleep better at night. I have so glad to know that if we have a problem someone will be here that day. I have used other home warranties before and you can not beat the prices you all offer. I feel very comfortable with our purchase.
Just got a little deeper into the website when the phone rang. MAN. THAT was quick. Rep was quite knowledgeable and the prices were competitive. Happy Camper so far!
The customer service rep David Walker was information and did a great job of explaining the service, costs and additional options
Nathan was knowledgeable and did not "beat around the bush". People live busy lives and the process, rates and contract description was clear and concise. We completed the transaction within 20 minutes! I just cancelled my contract with American Homeshield simply because of their unacceptable treatment of myself as a customer. No one seemed to care about my predicament, having had my dishwasher out of service for now on its 3rd week! I hope and wish certainly that Select Home Warranty values customer service!
Bruce was very easy to work with. I came out of this experience very happy and conformable with the promised coverage. If I had to stretch and give a negative, it was being put on hold for a moment by Bruce. I was busy at work trying to knock out the sign up quickly. Other than that. Very smooth. All the coupons and deductions are great, but kind of corny and obvious that those offers and specials are customary. Nonetheless, seems to be a great package. I was very relieved and satisfied in the fact that I wanted to do 5 years, but can't afford it now, but Bruce worked with me and got me a 3 year deal for the same price, essentially.
It's easy enough to file a claim online, but after 72 hours I still had no appointment with a technician and no estimate as to when I would receive help. I was advised to hire my own technician and then file for reimbursement. My guy came out same day I called. Still waiting around to hear from warranty company. Don't waste your money.
I spoke with Sam Mason today. He was very knowledgeable and trustworthy. I enjoyed his excellent customer service. He wasn't pushy or overbearing with his sales approach. I experienced that with another company, and the guy totally lost his sale. Please praise Sam for doing a great job.
Signing up was easy. I wanted a warranty since I live in the South and I can not be without an air conditioner. So far I haven't needed the service but it is nice to know I have it. Very nice people so far and easy sign up.
It has been 3 days and have I have still not received a call back from a claims supervisor. This is the third time my claim has been denied, but not outlined in the contract
We should not have to go DAYS without an appliance because YOU are not able to give us a PHONE NUMBER for someone to fix our issue!? This is ridiculous! I have two small children we are in the middle of a heat wave and have no refrigerator... I'm disgusted and disappointed it should not take 24 hours OR MORE to give someone a freakin phone number?!?
What an incredible experience fixing a pipe leak in my basement! I was told from the weather going hot to cold it caused pipe warping and I was covered for all repair costs. Will recommend SHW to others.
I worked here it's a big scam. They are based in a small New York office and only approve about 10% of claims, never in full. All 5 star reviews are there because customers get a free month of useless coverage for posting a good review. Everything is indeed written in the T&C but good luck getting a hold of that.
No matter what the issue is they find a way not to repair or replace. Will never purchase a warranty from them again.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members