SelectHomeWarrantyReviews 967

They obviously don't understand the request to stop calling or texting phone numbers. They don't abide by the FTC guideline nor DNC. I suspect that everyone of the aholes at their call center were either used car or timeshare sales personnel that failed t their first endevor! I would never consider a company nor their services that use these marketing tactics!

I bought a home warranty to cover my very old HVAC. The HVAC broke and I put in a claim. The HVAC repair tech noted that the motor was broken, and that the system was low on freon. SHW declined to cover the repair/replacement because their contract covers broken motors, but not freon leaks. I called to object and was told to pay for other HVAC repair personnel to evaluate the system, and submit their evaluations in writing. I paid for, coordinated, collected and submitted 3 separate professional HVAC evaluations that all state the problem was a broken and unrepairable motor. SHW still refused to pay, when I asked why now, they stated that they needed 3 years of maintenance records before they can pay. I produced 3 years of maintenance records and they still refused to pay claiming that the problem was a freon leak, and as such is not covered. This completely ignores/contrdicts multiple written testimonials by professional HVAC repair personnel.

Have to say Select Home Warranty did have a repair man respond very quick, The operator I had spoken with was understanding, No complaint there but has been down hill since, I received this email this morning needless to say I am not a happy camper,

We have processed your claim for policy #*******.

You have been approved for a cash reimbursement in the amount of $150.00, which you may use towards repair or replacement of your current unit. After Email I received stated a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy. Please review your contract carefully for limitations and exclusions. 8.2 Select's Option. Select shall have the sole and exclusive option to:

I. Select the Independent service technician to perform repair and/or replacement services;

Ii. In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;
Iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance,
For what ever reason, Your telling me my washer is worth $150.00, This just doesn't seem fair to me.as when I selected I did so with the understanding that; I My understanding was as follow Your covered item is repaired or replaced Simple as that. Get back to your life without the worry of what breakdown may be on the horizon, what your allowing me $150 to replace. I didn't think that it would be replaced compactly but I do feel it's worth more then $150 on today's market, Needless to say I am VERY UNSATISFIED, Will not recommend any friends to your

Terrible! I called to make a claim on my fridge and they said the icemaker wasn't covered. When I tried to cancel they said I could add the service and they GUARANTEED it would be covered if I pay the extra fees. I did... I shouldn't have listened but I did. They came out to repair my icemaker and then Select Home Warranty wouldn't cover the repair over $150! This is roughly what I paid to "upgrade" my policy and then pay the deductible. Now I've been on hold for hours with them trying to convince me that I'm wrong and are only offering $30 as a resolution.

The manager that "upgraded" my account flat out lied to me and they won't approve my repair.

DO NOT USE THIS COMPANY! THEY LIE!

I called Select Home Warranty about my dishwasher. My dishwasher cost 600.00.
SHW sent out a company called TMT for the repair. The technician diagnosed the problem bad pump, heater and wand. Then for some reason TMT fired him. We called TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called TMT back and she said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts. My wife had to find and play a youtube video so the guy could replace the wand in the dishwasher. He tried to get us to sign off on the job saying the repair was finished. So then when we called TMT back she said she was not aware of the parts list because the technician that they fired never turned in the parts list. This went on for 2 months. After that I cancelled TMT and SHW let me know that I was entitled to a $185 for the repair and to send me a check. I decided to go back to my old company American Home Shield - WHY? My dishwasher was 4-5 years old SHW pro-rated the dishwasher so if I wanted it fixed I would have had to pay the difference between what they said it was worth and what the technician was going to charge. I sent them 1000. 00 for a 3yr contract, never turned in a claim and I had their service for about 6 months. So they took back the 185.00 they said I deserved to get for the dishwasher repair and they said all that was left from my 3 year contract was 400.00. Needless to say I would never recommend SHW for any property owner. I explained the same scenario to my old company American Home shield and they said that if the repair was more expensive than the appliance they would have replaced the dishwasher. I am glad I learned about SHW now, instead of when my two heat pumps went out, then I would really be stuck. SHW offers NO benefits to the home owner. They hire inexperienced labor, they prorate the repair and make the customer pay the rest.

I placed a claim online for air conditioning repair. I received a response in 24 hours that a repair person would be out the next day. The technician texted to say he was on the way, and arrived as stated. He repaired the problem and showed me how to handle the problem myself in the future. I would give five stars but I think an eight-hour window to wait for a repairman excessive. Overall I'm very pleased with my warranty and happy I purchased it.

I signed up with Select home warranty in March of 2019 and was at first very impressed with customer service. I had a service call on my furnace that went smoothly. HOWEVER, my 26 year old air conditioner went out at the beginning of July 2019. Being in my first year of home ownership, I knew I had older AC units, furnace, and other major appliances, so. Logically this is the very reason I signed up with Select.

When I called, I was told it would be over a week before a service rep would be out to only DIAGNOSE the problem. I explained I have a newborn and 2 year old that are at home and needed someone sooner. They told me to find my own company! So. I did, I found a very reputable and highly rated AC company that came out same day and diagnosed a failed fan motor and compressor. In AC talk that meant a new $3k+ system. After receiving all the paperwork and photos needed for Select's authorization department, I was told my claim was NOT DENIED, but APPROVED for $150 reimbursement... TOTAL! They actually had the guts to say that. They quoted section 9. 1. 2 (check your contract!) that stated 3 YEARS OF MAINTENANCE RECORDS REQUIRED. Now, what new home owner has that information?

It is now August 9,2019 as I write this review. I never do this. I work in HR for a hotel company and train people on customer service. Never have I met a service rep and Claims Manager (in this case) that cared any little than these people. They continued to quote the contract, state I would not get a refund even after cancelling my plan, and showed ZERO regard for my family who are suffering through the heat. Frankly, its a dangerous situation for my new born and I receive ZERO empathy. I am beyond disappointed, I am hurt by this company's lack of caring and willingness to do anything. I strongly urge you to run away...