SelectHomeWarrantyReviews 967

I had my first claim since signing up with them and I must say I couldn't be happier. Granted, it was a very simple plumbing issue that was resolved in minutes. I don't know if everything is as efficient. But I called this morning, my claim was forwarded to the plumber within a couple of hours and late this afternoon I had it fixed. Wow. I had one other home warranty before, with far worse claims service. That said, it's been a nightmare to get information from SelectHW. I signed up some 8 or 9 months ago and they promised me a whole bunch of stuff. I never received any information in the mail and they never confirmed the free service visit, etc. Luckily, the person I talked with today was very nice and took care of it all. If today's experience is any guide, I was very happy. I didn't give them 5 stars because of the initial difficulties.

Select Home Warranty is the most affordable home warranty company out there today! We have been pricing and comparing for two weeks. They cover more for less and even have a better deal if you pay upfront for a longer term. The packages are lower priced and the service call is lower. Tom Brown the rep who helped us went the extra mile to save us more while getting more coverage. We'll be working with this company for the long run!
Thanks Tom Brown for the excellent service!
The Richmond's in Utah

Select Home Warranty - BEWARE!

We have paid this company $301.64 since April of this year (2019) with zero satisfactory service. Countless hours have been wasted on the phone with Select Home Warranty trying to get repairs / resolution and reimbursement for two claims (Plumbing Stoppage which we had to wait 7 weeks for the repair and ultimately had to get our own repair company; and Water Heater replacement).

The Select Home Warranty website indicates they are number one in customer satisfaction, available 24/7 and have a large network of professionals throughout the country. Quote, "We'll repair or replace your covered item. You pay a minimal service fee. Simple as that."

They send emails rather than call the customer and /or service technicians so results are very slow. The emails sent by this company are not factual and are very redundant. They do not cover most claims and state that it is in the contract. They use canned reviews and logos indicating they are number one in the country.

Be advised, stay clear of Select Home Warranty, they do not repair, replace or reimburse! Customer Satisfaction is not important. This company is a SCAM!

Written By: Lela Reeves 12-6-2019

This warranty was the result of purchasing a home that was covered by Select Home Warranty and it was transferred to me. I cannot find the specific details about the ice maker not being covered. The representative I spoke to claims it is an option, an "add on" and an extra fee is required for it to be covered. The service contract agreement does not explain this. I will not renew it and am warning others to be aware of the stipulations they don't explain in detail.

They never have a repair man in our area which means we get our own, they have to call from our residence with the quote, which they will pay only a portion of, then you have to send the bill "paid in full" and they will send you a reimbursement check. ONLY, they sent the check to the wrong address and after 2 months of waiting, I'm on hold while they call the person at the address we don't live at and the work wasn't done at, to see if they have the check. I've already done that and they don't have a check with our name and address on it. I was also appalled to find out they don't pay the full amount for the repairs, less than 1/3 of the repairs. Now I get to find out how to get my money back for the several years I paid for in advance.

This is an scam, I paid 3 years of my warranty (my bad) first claim my a/c and the ask for the last 5 years records of service, ending in a 750 dollars claim I got 250, second claim my dishwasher broke, to fix it was 230, so they decide to paid 175 because the depreciation, but they just pay if I bought a new one so I have to spend 700 to get 175 from this scam, so I cancel the policy after 1 year out of the 3 I paid 1055, my reimbursed was 106.00, stay away from the big guste scam ever, this people just want your money and that is all. I learn from my mistake don't let you happen the same

Made one claim in a year, they sent out a very unprofessional, late technician who spent 15 min to tell me my A/C was out. He collected $60 and left. SHW did nothing to repair my unit because it was a leak and they don't cover Freon leaks. Come renewal time they called me everyday, 3-4 times a day and then when I addressed my reasons for not renewing the customer service rep got an attitude. Don't waste your time or money with these people. This is the first warranty I've ever purchased and I won't buy another one. BEWARE

Hey Select! It's absolutely freezing in my home tonight - just like it's been for over a week, since I discovered my furnace wasn't working and filed a claim with you.
Not that you care - You managed to make the already terrible, freezing-cold week absolutely miserable with promises to "call me back" and assurances that my claim would be reviewed in the "next 24 hours" only for NO ONE to ever call me back!
I was promised my claim would be escalated on numerous occasions, since it was for my FURNACE at the beginning of winter and I have TWO SMALL CHILDREN, only to find out, days later, that it was never escalated!

After a freezing week of getting nothing but empty promises, I spoke to 3 different people on Saturday November 9th who all assured me that they would call back with an answer from the claims department THAT DAY; only to find out from the 4th person that the claims department IS NOT EVEN OPEN ON SATURDAYS!
This means that I was NEVER going to get a call back that day and was LIED TO THREE TIMES BY THREE DIFFERENT PEOPLE AT SELECT!

And finally, all this abuse ends with my claim being DENIED because I don't have 3 YEARS worth of maintenance records - I only purchased the house LAST YEAR!?!?!? NOT ONLY THAT, BUT I TOLD YOU I DIDNT HAVE THOSE RECORDS ON DAY 1 AND WAS TOLD THAT IT WOULDNT BE A PROBLEM!

WHY PUT MY FAMILY THROUGH 11 DAYS OF LIVING IN A FREEZING COLD HOUSE WITH NO FURNACE, FOR A CLAIM YOU WERE NEVER GOING TO APPROVE!?!?

YOU CANNOT TREAT YOUR PAYING CUSTOMERS LIKE THIS! WHY WOULD YOU DO THIS TO MY FAMILY AND THEN REFUSE TO MAKE IT RIGHT!?!?!?

So the 'repair' process on my air conditioner took from 5/31/19 to 9/6/19 involving dozens of phone calls and being stood up 5 times by their contractor. Now we're at 2 months later and the fourth time submitting the invoice, trying to get the $250 reimbursement against a $706 repair bill. Frustrated doesn't even begin to describe how I am feeling about this company.

I hope to hell we never need to use their service again. In fact, our furnace stopped working this Monday & we called a local company who came out & had it repaired within 6 hours. I gladly paid them the extra $47 to not have to deal with Select Home Warranty.

Attachments area

This is the fourth submission of the invoice for this claim.

So the 'repair' process on my air conditioner took from 5/31/19 to 9/6/19 involving dozens of phone calls and being stood up 5 times by your contractor. Now we're at 2 months later trying to get the $250 reimbursement against a $706 repair bill. Frustrated doesn't even begin to describe how I am feeling about your company.

I hope to hell we never need to use your service again. In fact, our furnace stopped working this Monday & we called a local company who came out & had it repaired within 6 hours. I gladly paid them the extra $47 to not have to deal with Select Home Warranty.

Attachments area