business logo of SelectHomeWarranty

SelectHomeWarrantyReviews 967

2.6
How would you rate SelectHomeWarranty?
grey star
grey star
grey star
grey star
grey star

SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
209
value
208
shipping
38
returns
47
quality
192
This company does not typically respond to reviews
South Carolina
1 review
0 helpful votes
Follow Carolyn E.
Unfollow Carolyn E.
Send Message
Share Review
Report Review

Did some research to see which warranty company would fit my needs. Had many questions and Chase was very helpful and made it easy to go with Select Home.

Date of experience: December 12, 2019
Georgia
1 review
0 helpful votes
Follow Rhonda C.
Unfollow Rhonda C.
Send Message
Share Review
Report Review

Great Customer Service
December 14, 2019

I called a work request in... a very polite man answered my call and took care of my request promptly. I was not put on hold and the whole matter took less than 5 minutes! Kudos to you all!

Date of experience: December 12, 2019
Illinois
1 review
0 helpful votes
Follow Paula L.
Unfollow Paula L.
Send Message
Share Review
Report Review

Awesome
December 14, 2019

So helpful and prompt, I haven't had to use it yet, but the people I have talked to this far are always very help and knowledgeable, I have and will continue to refer all my friends and family, very affordable and very great deductibles.

Date of experience: December 12, 2019
Illinois
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Send Message
Share Review
Report Review

Excellent service
December 14, 2019

Courteous very professional service we will continue to use there services for our house repairs. Thank you for being on time and getting the job done in sufficient time.

Date of experience: December 12, 2019
South Carolina
1 review
0 helpful votes
Follow steve j.
Unfollow steve j.
Send Message
Share Review
Report Review

Waiting to see if the claim was accepted. However so far was handled wel. The claims representative was easy to talk with and got all the information in a short period of time. L

Date of experience: December 12, 2019
Pennsylvania
1 review
0 helpful votes
Follow Millicent A.
Unfollow Millicent A.
Send Message
Share Review
Report Review

Service was prompt.
December 14, 2019

Made a claim and service was scheduled quickly! The phone rep was courteous and knowledgeable.My issue was resolved.

Date of experience: December 12, 2019
California
1 review
0 helpful votes
Follow Glenn Y.
Unfollow Glenn Y.
Send Message
Share Review
Report Review

The representative answered all the questions without hesitation so I bought the platinum plan. The price was right.

Date of experience: December 12, 2019
Minnesota
1 review
0 helpful votes
Follow Onesmo K.
Unfollow Onesmo K.
Send Message
Share Review
Report Review

Excellent
December 14, 2019

Representative was very professional, helped me fix my payment and connected to the department of my dishwasher problem. And I got email and confirmation right away. First time to call there and was impressed.

Date of experience: December 12, 2019
North Carolina
1 review
0 helpful votes
Follow Lakisha J.
Unfollow Lakisha J.
Send Message
Share Review
Report Review

New customer experience
December 14, 2019

I recently purchased a home warranty online from Select Home Warranty. I was very impressed by the items covered under the warranty I selected which also included roof coverage at no additional charge. I previously had a home warranty through another company in which that warranty was more expensive and roof coverage wasn't even included and the service fee charge was higher.

Date of experience: December 12, 2019
Texas
1 review
0 helpful votes
Follow tom m.
Unfollow tom m.
Send Message
Share Review
Report Review

I was selling a house, and needed a home warranty to make the home more attractive to prospective buyers. This company had favorable reviews online and was not the most expensive.

Date of experience: December 12, 2019
Alabama
1 review
0 helpful votes
Follow Pamela C.
Unfollow Pamela C.
Send Message
Share Review
Report Review

Select Home Warranty
December 14, 2019

Great Customer Service! I called and they dont send a technician out to fix microwaves so they said we could replace the microwave.

Date of experience: December 12, 2019
Texas
1 review
0 helpful votes
Follow Carolyn H.
Unfollow Carolyn H.
Send Message
Share Review
Report Review

Your customer service representative answered all my questions and was very courteous to me as he did this.

Date of experience: December 12, 2019
Texas
1 review
0 helpful votes
Follow Eleina M.
Unfollow Eleina M.
Send Message
Share Review
Report Review

Lynn, took my information for my claim.
She was very courteous and very professional.
She made me feel very comfortable. She answered all my questions.
Great lady.

Date of experience: December 12, 2019
Alabama
1 review
0 helpful votes
Follow Maurice C.
Unfollow Maurice C.
Send Message
Share Review
Report Review

The call was confusing
December 14, 2019

I talked with customer service about a new claim but she kept trying to tell me the decision that was made on an old claim from July 2019. She was talking about an air conditioner claim and I was talking about a water heater claim. Finally she made a new claim for the water heater. This was confusing

Date of experience: December 12, 2019
Illinois
1 review
0 helpful votes
Follow Brandon R.
Unfollow Brandon R.
Send Message
Share Review
Report Review

Fairly Straightforward
December 14, 2019

Fairly straightforward pricing. Reviews seem decent. They did try to upsell multi year. No review of the company themselves as of yet.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
Follow Courtney G.
Unfollow Courtney G.
Send Message
Share Review
Report Review

My tenants were having trouble with the stove not working. I placed the claim and the technician came on time and serviced the stove. It was done efficiently and was not a big deal. I was grateful and did not need to worry about it. My tenants paid the service call fee and deducted from the rent. No problem there either. Good service and no snags. Just great for me!

Date of experience: December 12, 2019
Florida
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Send Message
Share Review
Report Review

Professional and easy.
December 14, 2019

Been with SHW for 3 years. Very good Company. Renewed with ease online and the overall price was in line for what we were looking for.

Date of experience: December 12, 2019
New Hampshire
3 reviews
0 helpful votes
Follow Tina c.
Unfollow Tina c.
Send Message
Share Review
Report Review

Prompt reply
December 14, 2019

I received a courteous and prompt reply from the warranty team. They were especially sensitive to the fact that we did not have any hot water. Would definitely recommend

Date of experience: December 12, 2019
California
1 review
0 helpful votes
Follow Eddie C.
Unfollow Eddie C.
Send Message
Share Review
Report Review

Excellent
December 14, 2019

Verry friendly, answer all my questions I had
Representative was verry helpful also explain other option, that I can do, difrent type of payment, also different types of programs.

Date of experience: December 11, 2019
Shana L.
Texas
2 reviews
0 helpful votes
Follow Shana L.
Unfollow Shana L.
Send Message
Share Review
Report Review

Customer Service
December 14, 2019

I've been looking for a home warranty at affordable price. The customer service made my transaction quick and easy!!!

Date of experience: December 11, 2019

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+65