The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
This summary is generated by AI, based on text from customer reviews
Did some research to see which warranty company would fit my needs. Had many questions and Chase was very helpful and made it easy to go with Select Home.
I called a work request in... a very polite man answered my call and took care of my request promptly. I was not put on hold and the whole matter took less than 5 minutes! Kudos to you all!
So helpful and prompt, I haven't had to use it yet, but the people I have talked to this far are always very help and knowledgeable, I have and will continue to refer all my friends and family, very affordable and very great deductibles.
Courteous very professional service we will continue to use there services for our house repairs. Thank you for being on time and getting the job done in sufficient time.
Waiting to see if the claim was accepted. However so far was handled wel. The claims representative was easy to talk with and got all the information in a short period of time. L
Made a claim and service was scheduled quickly! The phone rep was courteous and knowledgeable.My issue was resolved.
The representative answered all the questions without hesitation so I bought the platinum plan. The price was right.
Representative was very professional, helped me fix my payment and connected to the department of my dishwasher problem. And I got email and confirmation right away. First time to call there and was impressed.
I recently purchased a home warranty online from Select Home Warranty. I was very impressed by the items covered under the warranty I selected which also included roof coverage at no additional charge. I previously had a home warranty through another company in which that warranty was more expensive and roof coverage wasn't even included and the service fee charge was higher.
I was selling a house, and needed a home warranty to make the home more attractive to prospective buyers. This company had favorable reviews online and was not the most expensive.
Great Customer Service! I called and they dont send a technician out to fix microwaves so they said we could replace the microwave.
Your customer service representative answered all my questions and was very courteous to me as he did this.
Lynn, took my information for my claim.
She was very courteous and very professional.
She made me feel very comfortable. She answered all my questions.
Great lady.
I talked with customer service about a new claim but she kept trying to tell me the decision that was made on an old claim from July 2019. She was talking about an air conditioner claim and I was talking about a water heater claim. Finally she made a new claim for the water heater. This was confusing
Fairly straightforward pricing. Reviews seem decent. They did try to upsell multi year. No review of the company themselves as of yet.
My tenants were having trouble with the stove not working. I placed the claim and the technician came on time and serviced the stove. It was done efficiently and was not a big deal. I was grateful and did not need to worry about it. My tenants paid the service call fee and deducted from the rent. No problem there either. Good service and no snags. Just great for me!
Been with SHW for 3 years. Very good Company. Renewed with ease online and the overall price was in line for what we were looking for.
I received a courteous and prompt reply from the warranty team. They were especially sensitive to the fact that we did not have any hot water. Would definitely recommend
Verry friendly, answer all my questions I had
Representative was verry helpful also explain other option, that I can do, difrent type of payment, also different types of programs.
I've been looking for a home warranty at affordable price. The customer service made my transaction quick and easy!!!
Answer: Scam. Do not trust. They lie and will NOT cover your items.
Answer: Based on Internet searches but quickly found out that they are a SCAM.
Answer: After filing 5 claims, and one tech that wanted to pad his pocket resulting in me fixing my own leak in a toilet at my expense after paying their tech. And another tech wanting to get my pool setup for summer at150. More than I already gave for deductible she didn't fix my pump or water line to my pool. Both denied by select home Warrenty. And 3 more that I paid their techs for then had to fix it myself. Now my freezers compressor is out and they took money out of my bank account without my permission after saying they would go ahead and fix the freezer well guess what they declined it. And said it wasn't covered when in the contract it says it is. List all meat and others because of 3 weeks if waiting for them
Answer: They are fast when signing you but so slow in responding and they are a total scam had to pay out of pocket for my leak repair that they should fix
Answer: Stay away from this company, get your money back ASAP. The longer you wait, the less money you get back.
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