SelectHomeWarrantyReviews 967

This company is a SCAM. We filed a claim for a broken garbage disposal and they said that they would give us $75 for a replacement. The actual cost to replace the disposal would be about $400-$450.

We are very unsatisfied with that resolution and how challenging it has been to get clear and correct information from the call center. I have called MANY times and have received bad customer service each time. It has taken a ridiculous amount of phone calls and time (the plumber waited 2 hours on hold when he tried calling to report his determination that the disposal needed to be fixed). I have been told multiple times that I would be contacted by a manager within a certain time frame and have not been contacted.

We feel misled by the false advertising on the site and the salespeople that we worked with. One of the salespeople charged our credit card without our consent so we were ultimately charged twice for our policy and it took almost two months (7 weeks) to get reimbursed. The site says "We'll repair or replace your covered item. You pay a minimal service fee. Simple as that." and the contract specifically says "this agreement covers all modules, components, and parts of the garbage disposal necessary to the functionality of the garbage disposal". This indicates that items will be repaired or replaced when necessary. Then the contract has the caveat of section 8 that says Select Home Warranty does not have to cover something if it's irreparable or not cost efficient to fix. This essentially enables Select to avoid paying to cover any claim submitted because nothing is "cost effective". I understand that we had 30 days to cancel our policy once the contract was sent to us, but we were under the impression that Select would operate in the best interest of the homeowner and didn't think we had to read through the contract that we didn't even have to sign to verify that the claims made on their site were true.

The plumber that came out to our house agreed that this is something that home warranty companies typically cover.

When I finally was able to speak to a manager, they gave me an email address and said that there was nothing they could do and probably wouldn't be able to get help by emailing the back house but to try. I tried and explained this whole situation and received the following response: "We are in receipt of your email. Please contact us at *******532 option 5 to discuss your claim." This does not resolve ANYTHING and is frustrating because that's the number I've called MANY times that ultimately told me to email.

I want my garbage disposal covered and I want my money back from this company. It is awful and frustrating.

I was going to change over to Select Home Warranty from American home shield because the deductible was less for when you have a service call. I didn't want to go without coverage so I was going to have both of them at once. But couldn't afford it. So I decided to stay with the company already have so there's no waiting period. Well I called in to cancel I was told I was going to get a refund within two business days. 2 days later I receive a phone call I guess from a salesman and he does everything to not get me to cancel the policy. He says he can waive the waiting. So he says a new contract was to come and just to be safe I don't cancel my American Home shield. Well I never got any email with a new contract so five days goes by and I call in today. Waited on hold like 15 minutes only to be told that there's no way they can waive the waiting. So now I wasted with not having that money back and I needed it I'm starting all over again. Talk to the cancellation department and he tried everything to try not to get me to change again. I said I don't wish to speak about it just give me my refund. I've had American home shield for 5 years and have had an excellent service.

Rep for the company was not a pushy individual, instead he explain my options and what was available and cost. Rep was knowledgeable in his field which made me comfortable to do business with. After reading the reviews after I just purchase a one year contract I am beginning to wonder if I will have the same problems. Well I will live and learn as they so call say it. Hopefully I will not have any problems but if I do I will be putting a review up too. Since I am an Office manager of a company I can let others know whether or not to go with this warranty company too. Word of mouth and the internet are two strong tools in keeping a business strong.

I chose Select because I can use my own AC technicians that have been servicing my systems and knows the history. As long as a technician you chose is licensed and bonded, they can be used. Another warranty company I used did not have that option and the technician they sent were shady at times and not associated with a company I could verify with BBB. Haven't had to submit a claim yet, but my salesman was very informative and the contract spells out what's not covered.