SelectHomeWarrantyReviews 967

Customer service very friendly and responsive to getting technician out to access the problem. Unfortunate that first one Daniels pluming came right out and collected his $75 and said he would have to get approval for parts but would only take 15-20 mins to fix problem once he got approval. 3 weeks went by as I called Daniels several times with same answer "I have to speak to Daniel but he is busy on another client call" etc etc. same excuse each time. Finally called Daniels again and was hung up on, called back and went to voicemails and left message. No return call so called Select and customer service apologized profusely and cancelled Daniels and is getting me another technician to come out and fix the problem hope they take Daniels off their approved list. Will be sending reviews on Daniels on Yelp as well next. Select was great. Larry Lucas

This company stands by NOTHING! I was suckered into buying a plan that I thought was what I wanted BUT only to figure out what I got was a basic plan and when they needed to fix something I got "sorry you don't have that coverage" even though I chose the ice maker coverage and because they tried to close a deal and get me signed up they decided to go cheaper by not covering it and when I fought for it I got "sorry that's what your contracts say and nothing I can do"... I'm an idiot for not reading over the paperwork but shame on them having to be sneaky about it! And the people they did send to my house did not do anything and still took my co pay!... I will be contacting the BBB as well... please do your research on this company you might get scammed too!

We have worked with 3 home warranty companies and Select is by far the WORST! Do not buy a warranty from them. Our hot water heater went out the first day in our new house. We went almost a week without hot water as we did our due diligence to ensure we had a proper diagnosis and weren't replacing if it weren't absolutely necessary. Mind you, We have a 2 year old and another on the way so that in itself was tough to do! It was deemed that we needed a new hot water heater. Our hot water heater was a very nice model and not at end of life. Select offered us less than $200 to repair it. It ended up costing us a couple thousand out of pocket to replace. Months later our washer started throwing an error code. Select suggested a technician that we were unable to get in touch with. We called them for assistance and after a couple days of them not being able to get in touch with the technician, they instructed me to find a local technician. I confirmed over and over that this was the correct step. The service fee and diagnosis was $148. A quote was Provided from the technician to repair for close to $700. Select offered us a measly $185. This barely Covers the cost of the technician they REQUIRED us to get! There is no coverage for repairs being offered. I am beyond upset and frustrated by this company's poor business practices. They are a complete scam! Please avoid them by all means necessary.

When you pay for a "Home Warranty" you expect to what the name implies. A warranty that covers your home an appliances should they break. After all the very definition of a warranty is " a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary".

I purchased a "warranty" through select home warranty and paid over $600 for approximately 1 year of coverage of my home where my wife and 2 small children reside. I bought into the sales pitch of " Shield your wallet. Shield your home". I thought I was purchasing piece of mind. What I was really purchasing though was a SCAM.

Recently my clothes washer started making a loud banging noise so I decided it was time to file a claim with Select Home Warranty (from here on out I'll refer to SHW as " SCAM ARTISTS"). So I filed the claim and they sent out a technician to diagnose the problem. I paid the technician his $75 service fee and he submitted the information to the SCAM ARTISTS. Later that day I called THE SCAM ARTISTS to follow up with them and they indicated to me that they were giving me a $100 dollar credit towards the purchase of a new washing machine.

WHAT?!?!?!?

What is the point of having a warranty on your home and appliances if all they're going to do is write it off as "broken"?! I could've told them that is was broken! So basically after paying the technician the $75, I ended up with a 25 bucks towards the purchase of a $900 dollar washing machine! If that's not a scam I don't know what is.

Please please please do yourself a favor and do NOT ever do business with these SCAM ARTISTS!

Select Home Warranty should be ashamed of themselves. For scamming good hardworking people out of their money. I'll be getting a lawyer and blasting this company for the thieving scam artists they are.

BUYER BEWARE! THIS IS A SCAM! DO NOT GIVE THEM YOUR MONEY THEY WILL STEAL IT FROM YOU.

I write lots of reviews and hardly ever have to be so harsh on companies. This issue went on for over 2 months though and I'm beyond disappointed.
I called to make a claim that my Refrigerator unit was leaking. After they sent out a technician 4 days later with one of their companies they communicated that the lines just needed to be unclogged and cleaned. This did not work so we had to have the third party Refrigeration company come back out and evaluate that the whole fridge needed to be replaced.

Then I waited over two weeks before ever hearing from SHW. I called and they said they were waiting on the Refrigeration company. So I called the Refrigeration company and they said they were waiting on SHW. No one wanted to resolve the issue! Finally, I called SHW back (almost a month after the initial claim was submitted) and they sent me an offer of $185 to replace my refrigerator. What? $185? What am I supposed to buy with $185? The ice maker alone costs $180 to replace in that fridge. I read the terms and I know that they base the value of your appliance on the depreciated price of your unit. But they also say in 10.1 of their terms the amount of claim payout for appliances is up to $500. I asked for a manager and requested the full $500. They said they'd call me back. They never did so I called back. Then they said they'd review it and get back to me and they never did so I called back again.

This issue started on Oct 31 and it took me constantly pursuing them for over two months for them to say the only amount they will give me towards buying a new fridge is $185 firm. No exceptions. This is where I conclude; WHAT A WASTE OF MONEY! It would have been better to save the over $1,100 dollars I spent on this worthless warranty and then I'd have enough to buy a fridge myself! Poor customer service, unrealistic reimbursement valuations, and waste of coverage. There are better ways to spend your money people.