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SelectHomeWarrantyReviews 967

2.6

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SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
209
value
208
shipping
38
returns
47
quality
192
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Texas
1 review
0 helpful votes
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I. Found it easy to enroll and had a good deal, that i thought was fair. I dealt with other companies that i found you couldn't rely on.

Date of experience: June 4, 2020
Louisiana
1 review
0 helpful votes
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Helpful!
June 4, 2020

Just switched this this company from another that I'd been with for over 6 years that were rude, and not willing to answer questions. So far Select has been helpful and courteous and more importantly done what they've promised.

Date of experience: June 4, 2020
Florida
1 review
0 helpful votes
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Pool pump
June 4, 2020

Courteous, fast and polite. Answered all my question. Very knowledgeable customer representative. Wasn't expecting such a fast response. Just waiting on the Tech, to get set up, and back running.

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
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Happy
June 4, 2020

Patrick was kind and patient. Listened to me. Asked some questions. Made me happy. Repeat... Repeat

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
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A/c repair
June 4, 2020

I submitted a claim on Monday and have a technician coming today, on Thursday, for a non-emergency repair. It's a bit annoying having to file the claim on-line just to be told to call in for more information, but the call center person was nice and quickly got the claim going. No issues so far.

Date of experience: June 4, 2020
Alabama
2 reviews
2 helpful votes
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Very kind
June 4, 2020

The telephone counselor responded very kindly to my questions and solved my questions. It was very helpful.

Date of experience: June 4, 2020
South Carolina
1 review
0 helpful votes
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So glad to finally take a moment to add on a home warranty. The staff was very helpful in getting me started and answering my questions by phone. Nice to have peace of mind knowing I now have coverage if ever needed. Thanks SelectHomeWarranty!

Date of experience: June 4, 2020
North Carolina
1 review
0 helpful votes
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A/c claim
June 4, 2020

The claim contact was helpful and answered my questions. The only reason for the 4 stars instead of 5 was because of the length of time for a call back.

Date of experience: June 3, 2020
New Hampshire
1 review
0 helpful votes
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Very friendly and knowledgeable service when I called. Went with the platinum coverage and had a very competitive price. One thing that stood out as a difference between other companies is that they have an $11,000 total cap for the year not an individual one per appliance, so if you have high end appliances this is much better. Most other companies give you 1500 per appliance and you have to pay the difference if it breaks.

Date of experience: June 3, 2020
Arizona
1 review
0 helpful votes
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Great service
June 4, 2020

I've always been happy with this company. They actually fix any home problem. The last one I had an electrical problem. Someone was at my door only 5 hours after submitting the problem.

Date of experience: June 3, 2020
North Carolina
1 review
0 helpful votes
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Painless
June 6, 2020

Quick and easy sign up. Sales agent was very helpful in explaining coverage and was able to sign me up in a matter of minutes.

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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I applied 2 days ago and received a phone call from Abraham, This representative shows me to be a professional in the way he conducted this business. He was very helpful, thank you.

Date of experience: June 3, 2020
Ohio
1 review
0 helpful votes
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Customer service
June 4, 2020

I had to call to report a claim for my kitchen sink. Both sides of sink was clogged. Mike was very helpful and professional. He took all the information down, repeated it to confirm it was correct. Then he explained that they would find a plumber in my area and send me an email with his name. Told me if I had any issues with the claim to call back. This is my first claim since I purchased the contract with Select in Jan. 2020.

Date of experience: June 3, 2020
Alabama
1 review
0 helpful votes
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First time I have had to use the service, so far requesting the claim and scheduling has gone very well.

Date of experience: June 3, 2020
New Hampshire
1 review
0 helpful votes
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My A/C stopped working and I called to file a claim. I spoke with a young woman who very quickly found my account, gathered all appropriate information and very clearly explained all the next steps. Fast and easy! I've worked with SHW for years and they have it down to a science!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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SO FAR SO GOOD...
June 4, 2020

I just joined in February. All humming along well until June when both my DW and Washer go out. It's Corona virus so I've been using both appliances EVERY DAY, multiple times a day, probably more than I ever have. Will only speak to the submission process for claim. The on line was fine but since I didn't know how long it would take to process, I called customer service, who then took the claims over the phone and immediately issued claim #'s. Let's see how long it takes for a local provider to call and schedule an appointment and how the 2nd half of this experience goes. SO FAR, SO GOOD! I'm happy to have been able to file a claim quickly and easily and am very glad customer service picked up the phone. To be continued...

Date of experience: June 3, 2020
Colorado
1 review
0 helpful votes
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The representative was a well professional and friendly and explained the all available options to me before enrolling in to the plan of my choice and given extra discount me as well

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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It's so worth the monthly premiums and any time you spend on hold. Today I will pay $60 instead of $250 for my dryer to be fixed. They are always friendly and kind.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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After repair person tried 3 times to fix my dishwasher, unsuccessfully, they refused to send a different person and refused to complete the repair, even though I paid the fee.

Date of experience: June 3, 2020
Iowa
1 review
0 helpful votes
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Though the phone calls and repeated emails were a bit much pushing for me ot renew, service on claims are quick and I like that I dont have to seek out a repairman.

Date of experience: June 3, 2020

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+65