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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Was looking for a better rate on home warranty and saw all the positive reviews with Select Home. Vey easy and painless process to enroll and great customer service throughout the process.
I just signed up so I cannot review the actual service, but the salesman, Bruce Allen, was quite nice.
Amber was a excellent, prompt, knowledgeable, Big shout of to here!@ thank you. I know that things will be drawn out - but hey I was treated excellent. Hopefully the repairs will be as wonderful
I contacted selecthomewarrranty.com with plumbing issues in my kitchen and two bathrooms. They scheduled a technician from Medley Plumbing to come to my home for the repair. They showed up on time, repaired two of the four issues, and we are currently awaiting parts and resolution of the two remaining issues.
I just started service with this company. Hope they are better than others I have dealt with. Will see what happens with my first call.
I reviewed Select Home Warranty online before contacting them to sign up. While the agent that answered my call wasn't very enthused about taking my phone, I was however pleased with the plan that he offered me. I haven't had to make a service call yet, but I will be back to write my review on that experience when it's time. Also I would not that the email from the agent also has this statement "It was truly a pleasure dealing with you and if there is anything I can do for you in the future, please do not hesitate to ask." I think DEALING with someone sounds like that person was a pain to begin with. How about SPEAKING or ASSISTING, not dealing.
I had a situation today with my washing machine and in just a few minutes I had my claim processed and email received that it is being processed.
Great experience. Was given a lot of options and information and did not feel pressured to buy any service. He even tried to get me into a great deal for less!
The person I talked to was very courteous and knowledgeable. Gave me all the information I needed. Glad I chose your company.
I was looking for new home warranty services.
I researched online and Select Came no. 1 on the top 10 lists. I entered my information to get a quote and as soon as I hit submit, I got a call in less than 2 min. The sales rep was really helpful and explained the warranty really nicely.
The plans are competitive and comprehensive. Overall worth the peace of mind. Covers everything their competitors cover as well.
My master shower drain developed a leak and I filed a claim. Select was unable to get a technician to my home so I got my own and he got to my house he called them and they would not approve the work so they left. I was later told by other plumbers that Select is notorious for not paying claims thus stiffing repair companies... so after 1 solid week of waiting I was forced to repair it myself which was not a super big job but it was a covered repair. Now Select is refusing to pay the measly $150 amount that they EVENTUALLY approved the repair EVEN tho they were unable to secure a plumber. They tell me that I need to submit an invoice which of course I do not have due to repairing it myself. These people are lying snakes and use all foreign call center help the majority of those who do not speak English very well at all. STAY AWAY FROM THIS SHAM OF A COMPANY. They are not recognized by the BBB bureau either so you're basically out of luck. THIEVES!
Handled my request with clarity and timeliness. The representative was polite and knowledgeable. We are suppose to have a teq within forty eight hours.
This was my fist service call & I was on hold under 5 minutes. So far, so good. The rep. Was courteous & professional.
Process was quick and easy. My representative Zachary was extremely helpful and knowledgeable. Very pleased with the service I received.
I called to renew my coverage and 3 minutes later i was good to go. Had all my info up and ready to go when i called. Quick and very fast. No pressure to add items on i did not need. I will continue renewing with Select home warranty
Very curtious, effeciant and kind. Wasnt pushy or anything. Would recommend this company! They were very knowledgable, and answered all my questions. Only thing is they can only remind you of upcoming Bill's via email. I would rather have it snail mail...
Hello, I was most satisfied with the professionalism of Mr. Richard Zoneenee, representative, in explaining and assisting with best pricing for my plan. I must say, won't know "true experience" of my investment with Select Home Warranty until I submit a claim. After my claim experience, I will post a rating and "based on my claim and service experience" I will share with my family and others who are currently considering a home warranty. Thank you.
Spoke with Alex and explained the contract clearly, provided us all the details of the coverage and followed up with immediate email with the contract details and the coverage for review after we had signed up.
I inquired about switching contract from AHS to Select and was greeted with great customer service and Veteran discounts!
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members