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The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Excellent experience to setup! Hoping this will be a good experience. So far so good, let's hee how it goes when I try them out
I called Jonathan Sullivan today and he explained everything to me. I was with another Home warranty company and told them I wanted out of their warranty -- Seventy days later I finally got out of contract. Today is my first day so we shall see. I always try to think possible!
Salesman lied.
Service center incompetent.
Contract worth less than the email it came with.
Have canceled and waiting for refund. Let's see how long that takes.
Total scam.
Does not guarantee repair. They prorate appliance and have limits on repairs. I have a 4 year old washer that they will only allow $150 for repair or toward purchase of new washer
I found a electrician because Select stated they could not locate one in my area. I was glad of that because I like to know who is coming to my home so I can investigate. Once the electrician got here we called Selcet and spoke with a rep that asked me questions as well as the electrician The rep then put us on hold and when she came back she told me I was approved. The rep stated I had to email her a copy of the invoice. I told her I would send the invoice that was the end of the transaction. The rep was kind and concise. Quick and to the point just the way I like it. Good job Select!
Unfortunately Select Home Warranty's recommended technician could not provide service so they authorized me to select a technician. I did as instructed and got our outdoor GFI outlets repaired. They approved the payment of the Invoice I received so now I have to wait for reimbursement. This does require a little patience but I have received reimbursements in the past and am aware of their system. So far Select Home Warranty has been a FAR superior service versus the miserable service we received from American Home Warranty(beware they take your money but reject the high dollar claims)
I had a competitor's home warrantee. SHW is so much easier to use with better service. From sales to service, I give SWH an A+
I switched from American Home Shield, and I am not looking back. I highly recommend this Home Warranty company to anyone looking for great customer service, as well as outstanding overall service.
Very knowledgeable... Knew exactly what I needed. I am a new customer and not biased by reviews. Definitely will comment on any Pros or Cons...
Made a call about a leak I am having coming in from my roof. They were professional and friendly. Have kept me updated thru emails to let me know they are working on getting me a contact person. This is very helpful.
Despite the fact that unknowingly my policy didn't cover the repair, they accepted my claim to be filed. I was pleasantly surprised they agreed to cover the claim in full, without even deducting the standard call out charge! Not experienced this in any insurance I bought for the last 20 years! Good Job SHW!
It started out bad when you could not find anyone to work on it. But after you told me to call someone he was out the next day and fixed it.
I was happy with the call, there was the right combination of review, questions and added discounts as the call progressed. I wasn't keep on the call for hours on end but was given the opportunity to find more discounts so I am pleased in the end.
Had a very satisfying discussion about home warranties with the sales rep on the phone, he explained the benefits and answered all my questions and I ended up purchasing a home warranty. Very pleased with the purchase!
So far, I am a new customer but I plan on being an old and steadfast customer with this company. Not only have I saved money with their yearly plans, but I was extremely amazed to see that items like my refrigerator, sump pumps and AC units were covered and not listed as add ons. I look forward to a long and prosperous relationship with my new company.
I called several companies to research home warranties. I had spoken to two of them before Select, and had one more to call. After talking to Richard #5056, I knew this was the company for me. He explained everything very clearly and just working with him made my decision to choose Select. I just hope the service is as stellar as the sales experience was.
All services have been very helpful and have saved a lot. 4 star only because I was charged to come over just to tell me to call a plumber
It is very easy to sign up and renew and they'll switch your policy to a new home which is very nice and convenient.
Technician referred by Select Home Warranty showed earlier than expected and repaired our air conditioning the same day. A great end result.
I was contacted by phone within 30 minutes after submitting the claim. The operator reviewed my claim, asked some questions to get some additional information about my problem. She was helpful and pleasant to speak with. Within minutes of the end of the call I received a conformation email. Very pleased with the service so far.
Answer: Scam. Do not trust. They lie and will NOT cover your items.
Answer: Based on Internet searches but quickly found out that they are a SCAM.
Answer: After filing 5 claims, and one tech that wanted to pad his pocket resulting in me fixing my own leak in a toilet at my expense after paying their tech. And another tech wanting to get my pool setup for summer at150. More than I already gave for deductible she didn't fix my pump or water line to my pool. Both denied by select home Warrenty. And 3 more that I paid their techs for then had to fix it myself. Now my freezers compressor is out and they took money out of my bank account without my permission after saying they would go ahead and fix the freezer well guess what they declined it. And said it wasn't covered when in the contract it says it is. List all meat and others because of 3 weeks if waiting for them
Answer: They are fast when signing you but so slow in responding and they are a total scam had to pay out of pocket for my leak repair that they should fix
Answer: Stay away from this company, get your money back ASAP. The longer you wait, the less money you get back.
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.