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SelectHomeWarrantyReviews 967

2.6

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SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
209
value
208
shipping
38
returns
47
quality
192
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California
1 review
0 helpful votes
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Easy Signup!
August 5, 2020

Excellent experience to setup! Hoping this will be a good experience. So far so good, let's hee how it goes when I try them out

Date of experience: August 4, 2020
Florida
1 review
0 helpful votes
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I called Jonathan Sullivan today and he explained everything to me. I was with another Home warranty company and told them I wanted out of their warranty -- Seventy days later I finally got out of contract. Today is my first day so we shall see. I always try to think possible!

Date of experience: August 4, 2020
Florida
1 review
2 helpful votes
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RUN
August 5, 2020

Salesman lied.
Service center incompetent.
Contract worth less than the email it came with.
Have canceled and waiting for refund. Let's see how long that takes.
Total scam.

Date of experience: August 4, 2020
Minnesota
1 review
0 helpful votes
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Beware
August 5, 2020

Does not guarantee repair. They prorate appliance and have limits on repairs. I have a 4 year old washer that they will only allow $150 for repair or toward purchase of new washer

Date of experience: August 4, 2020
Florida
1 review
0 helpful votes
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Completing a claim
August 5, 2020

I found a electrician because Select stated they could not locate one in my area. I was glad of that because I like to know who is coming to my home so I can investigate. Once the electrician got here we called Selcet and spoke with a rep that asked me questions as well as the electrician The rep then put us on hold and when she came back she told me I was approved. The rep stated I had to email her a copy of the invoice. I told her I would send the invoice that was the end of the transaction. The rep was kind and concise. Quick and to the point just the way I like it. Good job Select!

Date of experience: August 4, 2020
Texas
1 review
0 helpful votes
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Unfortunately Select Home Warranty's recommended technician could not provide service so they authorized me to select a technician. I did as instructed and got our outdoor GFI outlets repaired. They approved the payment of the Invoice I received so now I have to wait for reimbursement. This does require a little patience but I have received reimbursements in the past and am aware of their system. So far Select Home Warranty has been a FAR superior service versus the miserable service we received from American Home Warranty(beware they take your money but reject the high dollar claims)

Date of experience: August 4, 2020
Connecticut
1 review
0 helpful votes
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Great Service
August 5, 2020

I had a competitor's home warrantee. SHW is so much easier to use with better service. From sales to service, I give SWH an A+

Date of experience: August 4, 2020
South Dakota
1 review
0 helpful votes
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I switched from American Home Shield, and I am not looking back. I highly recommend this Home Warranty company to anyone looking for great customer service, as well as outstanding overall service.

Date of experience: August 4, 2020
Indiana
1 review
0 helpful votes
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Home Warranty
August 5, 2020

Very knowledgeable... Knew exactly what I needed. I am a new customer and not biased by reviews. Definitely will comment on any Pros or Cons...

Date of experience: August 4, 2020
Ohio
1 review
0 helpful votes
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Water leak
August 5, 2020

Made a call about a leak I am having coming in from my roof. They were professional and friendly. Have kept me updated thru emails to let me know they are working on getting me a contact person. This is very helpful.

Date of experience: August 4, 2020
Florida
1 review
0 helpful votes
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Very good insurance
August 5, 2020

Despite the fact that unknowingly my policy didn't cover the repair, they accepted my claim to be filed. I was pleasantly surprised they agreed to cover the claim in full, without even deducting the standard call out charge! Not experienced this in any insurance I bought for the last 20 years! Good Job SHW!

Date of experience: August 4, 2020
Michigan
1 review
0 helpful votes
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Dryer
August 5, 2020

It started out bad when you could not find anyone to work on it. But after you told me to call someone he was out the next day and fixed it.

Date of experience: August 4, 2020
Arizona
1 review
0 helpful votes
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I was happy with the call, there was the right combination of review, questions and added discounts as the call progressed. I wasn't keep on the call for hours on end but was given the opportunity to find more discounts so I am pleased in the end.

Date of experience: August 3, 2020
California
1 review
0 helpful votes
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Had a very satisfying discussion about home warranties with the sales rep on the phone, he explained the benefits and answered all my questions and I ended up purchasing a home warranty. Very pleased with the purchase!

Date of experience: August 3, 2020
Georgia
1 review
0 helpful votes
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SHW is the way to go!
August 4, 2020

So far, I am a new customer but I plan on being an old and steadfast customer with this company. Not only have I saved money with their yearly plans, but I was extremely amazed to see that items like my refrigerator, sump pumps and AC units were covered and not listed as add ons. I look forward to a long and prosperous relationship with my new company.

Date of experience: August 3, 2020
Arizona
1 review
0 helpful votes
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I called several companies to research home warranties. I had spoken to two of them before Select, and had one more to call. After talking to Richard #5056, I knew this was the company for me. He explained everything very clearly and just working with him made my decision to choose Select. I just hope the service is as stellar as the sales experience was.

Date of experience: August 3, 2020
California
1 review
0 helpful votes
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Great Service
August 4, 2020

All services have been very helpful and have saved a lot. 4 star only because I was charged to come over just to tell me to call a plumber

Date of experience: August 3, 2020
Texas
1 review
0 helpful votes
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Easy to sign up
August 4, 2020

It is very easy to sign up and renew and they'll switch your policy to a new home which is very nice and convenient.

Date of experience: August 3, 2020
Georgia
1 review
0 helpful votes
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Quick Repair
August 3, 2020

Technician referred by Select Home Warranty showed earlier than expected and repaired our air conditioning the same day. A great end result.

Date of experience: August 3, 2020
Arizona
1 review
0 helpful votes
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Quick response
August 4, 2020

I was contacted by phone within 30 minutes after submitting the claim. The operator reviewed my claim, asked some questions to get some additional information about my problem. She was helpful and pleasant to speak with. Within minutes of the end of the call I received a conformation email. Very pleased with the service so far.

Date of experience: August 3, 2020

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+65