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Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The blinds came in when the installers opened the boxes all three zebra blinds were ripped at the lower corners, sent pictures of the damaged blinds and only can text with someone that could not help me get a refund not even a call back from customer service.
No problems with my order. Came right on time. I am very satisfied with your blinds.
Easy and straight forward! The blinds are great just as I expected and arrived quickly.
There is a lot of information on the website and it does take some time to sort thru all options available. My issue is that our windows only have 3/4" mounting width and this made it difficult to find what would work. However, I was able to pick the right products( for 8-9 windows) and am happy with the ease of installation and quality of the blinds.
Easy process, and the samples y'all sent me were VERY helpful to get my purchase decision made. Thank you!
Excellent products with complete guidance for ordering, good communication throughout the process, and simple installation. Note that these are made to order in China and shipped by air to you, but it takes more than a week and as a result, not a very earth-friendly process.
Do NOT ORder anythng from theses folks, the smell of these are awful too cant use these shades, please dont order from here
Hello Christel,
I apologize because you had a negative experience with us due to your Woven Wood Shades not arriving in the top-quality as expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
Due to the nature of the product, each harvest of natural fibers is unique and will have variations in color, grain, texture, striations and warping. As a result of these inherent qualities, no two shades are identical, nor can they be.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
I love select blinds. Fast, easy and the selection is beyond compare!
Was easy to pick out the blinds I wanted and ordered them. Fast shipping and exactly what I needed.
Purchasing again for different window. Last order installed easy. My sister also order a blind for her bathroom.
I haven't installed yet due to remodeling. I will let you know. Great price & service!
I ordered the blinds a month and a half ago. Everytime it gets close to the shipping date they push it back. They've already done it 3 times. Now the shipping date is mid January, so it'll take over 2 months to ahip when they initially said it would take a couple weeks.
The order says it's been in production for a couple weeks now, but their cs is saying the order is still on backorder. So they are giving different information on their website and over chat.
It looks like they have no idea when they will be able to ship the product and are just stalling so they can keep the money from the order. I don't know if they will ever actually send the blinds.
Hello Drew,
I apologize because you had a negative experience with us due to your Wood Blinds not arriving all together as you expected creating a major delay. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
No support no help - not able to speak to anyone to get help.
Hello Jacob,
I apologize because you had a negative experience with us due to the length of time it took to reach a customer service agent as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
The ordering process was easy. Site allows a lot of customizations and lets preview how end product looks. I have not received the blinds yet. Will update my review once I get them
Misleading advertising. Stating Free Shipping only to charge $5.95 for handling
No live help even tho they tell you there is a phone number to call. I ordered and when I checked on the order, it was back ordered for a month. No one told me. I then tried to cancel the order which took 3 attempts (even tho they told me they would call) and then I had to pay $6 for all that. Don't buy from this company.
Hello Ursula,
I apologize because you had a negative experience with us due to your Blackout Cellular Shades being placed on backorder. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. It looks like we processed a full refund back to you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
This company is awful! I had to re-order over half of my blinds. Still waiting for one and I asked them on Saturday 12/10/22 where it is and they responded by saying it would be here yesterday. They're closed today, on a Tuesday too. They have a lovely new feature that is all digital. No more verbal customer service. So new in fact, their website fools you by still giving an option to call. This company is criminal!
Hello Heidi,
I apologize that you had a negative experience because your Blackout Cellular Shades did not arrive at the time you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. According to FedEx, it is set to be delivered today by the end o day: https://www.fedex.com/fedextrack/?trknbr=391777918878&trkqual=12024~391777918878~FDEG
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
I do not have high expectations as no one answers their phone and their only bots for the chat don't work. Texting/chat is the only way to contact. Can't get confirmation for my samples! I need that number to track sample!
My name is Brian Royston, and I am SelectBlinds' brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com
I purchased $3,000.00 in blinds in July-12-2022 ( todays date is 12-08-2022) and still have not received the right parts to finish the job, and I have spent over 6 hours on the phone with people whom know nothing about the products they sell. Very poor customer service and zero training. They promise to take care of it and then do nothing! If I could put zero stars I would.
Dale Lister
Hello Dale,
I apologize because you had a negative experience with us due to your Room Darkening Roller Shades not arriving with all the installation parts as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I would like to ask if you can let me know exactly what it is you are still waiting for. I want to do what I can to resolve this issue as this has been going on for too long and I apologize.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
I ordered 20 blinds on October 19 talk to saleman Zack to make sure they had everything before I ordered my shades next day they call said everything is OK and can order will ship out November 2.
We it's December 6 still don't got everything and the lies and lies was unbelievable I payed $5520.00 for blinds and get nothing for it.Don't buy from them I been in this business for 35 years worse experience ever.Then said lost in shipping its shows in picture only one shade for family room it's to be 3 never made them.so missing 2 blinds from that shipment. Now it's 3 weeks they told me I won't get 2 small shades until December 20 wow
Hello Mike,
I apologize because you had a negative experience with us due to your Light-Filtering Cellular Shades not arriving all together as you expected creating a major delay. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I have put in a request with our facility to get this shipped out ASAP, so once I can confirm this, I will let you know. Due to the inconvenience, I have processed a $235.59 refund back to you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzana,
I apologize because you had a negative experience with us due to your Dual Shades not arriving at the top-quality as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I looked and I see that we processed a refund for you today.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,