Segpay

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Used Segway thru a website for a live feed purchase. PayPal as payment method. Was charged twice for the same transaction and PayPal activity shows two transactions. Segpay denied I was charged twice. Had to go back through PayPal to submit a case.

I had a issue with my wallet Not Loading. Representative showed me transaction so I got an idea of what might have happened. Then gave me info to sites payment experts.

All went smooth. I had my account wrongly charge for a service I didn't - caused by the browser I was using, not by the Segpay service, and they promptly addressed it successfully. It was my first time using it, but I found it reliable.

My question was handled quickly and professionally. Also the follow-up resulting in solving the problem.

I paid £40 through Segpay for credits on an online site. They took my £40.00 but got no credits. I have been emailing them to try and resolve but to no avail. They have recently came back to me saying they have resolved this BUT I neither gotten my money back or credits returned

I contacted asking about an unknown charge, I was told what the charge was for. That part was fine. I then requested that the subscription was cancelled, I received no answer and I was recently charged again. I was also told that a refund was being/had been processed and I haven't received that either.

No one can tell me how to restore my account. I used PayPal and they keep declining my payments. They needed a copy of my ID and cc#. I sent them my ID but I didn't use a CC, I used PayPal. So I don't know what else to do. This is ridiculous.

I asked for a refund as my subscription had already been canceled and continued to be debited from my account,
I received an answer from a Jerome. He doesn't seem very smart to me and only told me that the subscription is active and nothing more. Makes the impression of being quite $#*!ed.

I never got my coins or a refund. Just alot of lip service even after i gave you your transaction and vendor numbers

I asked for a fairly simple, straightforward breakdown of the payment. Because what they are charging me is $3-$4 MORE than the site itself has outlined. It is VERY disconcerting that your Representatives have literally no idea how or why they are charging the amount they are. Inability to respond to such a simplistic inquiry, speaks to whether or not your actually trustworthy.

Very short reply just stating that they cannot help me. Unwilling to offer any alternative. Very disappointed in their level of customer service. There is no way that it is actually true that there isn't a way to refund at all

I canceled a subscription, 'Girlsway', in Time and got a confirmation from Segpay. Regardless, I was debit next time.
I told it Segpay. Simple Auswertung "this is true, but we can't Do anything. Please tell 'Girlsway' "
So the only help was: "we can't help"

Pressed a button on a website to get info on an upgrade and was charged $120 for something I was just trying to learn about. Brought it to customer service and essentially told to pound sand.

I have been unable to solve the payment issue after contacting 2 people. I have been unable to to purchase credits on the website. Everytime I click to buy credits it keeps directing me to an error page.

Investigation was handled professionally. Customer service representative listened to me and my situation, and feed back with my banking representative.

I don't believe I had used up all my credits from a previous payment made to Sega Pay and not sure why I was told my account was not usable making its use shut off? Please Advise and provide documentation as to why I lost part of my paid credits? Thanks JK

Very easy and resourceful. The agent assigned to by case resolved it swiftly and efficiently. Quick and simple steps to follow and the rest was completed by the agent.

Very desapointed! I offered to stay with you through a site by getting a discount that I would get with epoch.com and you guys are not offering anything! This is rediculous. I guess I will only deal only with epoch in the futur.