Square Inc

This payment processor is notorious for keeping people's money for 90 to 120 days without explanation or reason. Do not do business here. I just started a new company and on-boarded my startup as I finally got my very 1st customer I worked so hard for. I am developing a software to be delivered to VCs in 45 days. When. The customer payed me to get to work Square deactivated my account immediately to keep the payment. They're excuse is to protect the customer but if that's so then why won't they just allow me to refund the customer. I have never had a previous transaction with Square so there's no bad history. This is just an excuse to retain other peoples hard earned money. This will legit ruin my customers goal to build this software, ruin my reputation and my first client engagement as a founder. They deactivated my account, won't allow me to refund and blocked communication when this is something that is an easy fix. This is very unethical and it is causing a lot of damage to my business and also my clients business. My client and I are missing a lot of opportunities here and looking forward to talking to legal counsel to join the millions of other Square has done this too. Please be safe and do not let any money touch their platform.

Ordered the wrong hardware from square, they refused to cancel the order even though it hasnt shipped yet. Apparently thats their policy. No order cancellations... extremely shady busy and garbage customer service. I was planning on using their services but now I will never use square... horrible business practice

I have been in business for over 20 years. Usually my clients pay in cash ACH or check. I started doing business with a new client that wanted to pay by credit card. Signed up with Square, the absolute worse decision I have made in business. They took the payments from my customer and then told me that I'm not approved as a merchant. They are holding my payment for 90 days and not refunding me the cost of joining and paying for additional services.
Customer service hung up on me when I asked to speak to a manager.
Class Action suit is needed

Call, and they have no idea how to help, you just get passed from department to department. I just had a representative put me old hold and he came back and said "I can look into this now, sorry I just needed a few minutes!" Chat is even worse, bizarrely people just drop off the chats every few minutes and then a new person picks up.

They were a pretty good company at start cheap and easy customer support was never any good and it's still just as bad. Getting someone to help you is like pulling teeth with a shoe string. So the portal wouldn't let me delete my account go figure we know what that's about. Intuit QuickBooks did the same thing. Not to mention AT&t they all try to hang on to you. Well after 45 minutes on the phone 15 minutes of texting finally got it deleted horrible horrible customer service square I give you all a zero.

Although I had eight good years of using Square this past month, a Friday, and a Saturday of retail sales in December before Christmas, most of my debits disappeared. Between 1 o'clock and 5 o'clock on a Friday and on a Saturday in December all my transactions went through the processing system perfectly and never came to my account nor appeared on my dashboard after over 20 hours of trying to get a hold of a supervisor I would only be coming connected to lower level people that would either hang up or transfer my call and they would hang up and I could never get a solution. I lost over $350 in sales. The people on the helpdesk told me I had to take peoples phone numbers and credit card numbers so that they could get back to them and be sure their bank took out the money before they could ever help me. Use another credit card system processor if you want your money.

Square is a the worst company. Greedy, terrible customer service. Not only they have the highest fees structure, they are greedy mf that will take their fees even on fraudulent transactions. Wouldn't surprise me if they initiated those transactions themselves to collect bogus fees. Stay away at all cost.

I changed my merchant bank account several months ago and have not been able to get the new account registered with Square. You cannot speak to a customer service representative by phone, they text you and expect you to sit for hours texting with them. When I requested speaking with someone in person the texts get really snarky and they absolutely refuse to let you speak with someone. Their automated phone system has NO option to speak by phone. I will be finding a new service as soon as I get my money from these clowns that they are holding.

Sudden interruption of funds confirmed. First sale on my website & they halted all my brick and mortar business transfers to "verify" my account. Asked to perform tasks that are literally impossible. (I have NO Delivery!) Online customer service useless. They only tell you to call in & wait for hours. Haven't fixed it days later. Data glitches, expensive equipment. And never link your Etsy. Etsy will take a cut of EVERY transaction on Square, no matter if it's an Etsy sale or not. GO WITH YOUR BANK, no matter how much more it costs! Square is not worth the hassle. I deeply regret this choice.

Never used square but Cash app is the same company. Horrible experience with direct deposit. They lie and say get your direct deposit 2 days early that's a lie. They hold your money until they see fit to give you the money You worked hard for. Go figure. I will never use them again as soon as I get my deposit (hopefully this century) im closing my account and going back to Chime. How dare these scummy companies tell us if and when we get Our hard earned money! I should have read the reviews first 95% are bad. And customer service are rude and read off of scripts you get no real resolution. I feel a class action lawsuit brewing.

Square has constantly been closed during business hours. They have delayed payments, and been extremely rude if you need anything from them. They say I don't know instead of finding out what's wrong and will completely end the chat while you're still asking questions.

They are the rudest company we have ever worked with. If you haven't signed up with them, I would suggest finding another route. Someone who has actually been trained on how to help others and help businesses. I'm beginning to wonder if Square is a shell company.

Ps I have used square for years and this year is the absolute worst. They have never been so outright rude and disrespectful. One of our businesses is photography the other is cleaning.

DO NOT USE THIS SERVICE. As countless others have indicated, they will hold your business funds without notice and completely deactivate your account without reason. A business cannot survive with such practices. My customers money is being held for 90 days currently.

I was a Weebly customer for many years and they were really good but once they sold to Square, forget it. They have bugs in their system that will cost you money (eg randomly not charging the customer shipping) and their customer support is worthless.

A deposit error happened to the wrong bank account and the customer service just hung up on me when i tried to get help called back to speak to a supervisor they would not transfer me then i started swearing after asking 5 times to pass me to the supervisor then he told me he would hang up if i continued swearing i told him i asked 5 times without swearing and you still did not do it so i accentuated my swearing 100% then he threatened to block my number thtas what those fkn idiots do when your money is lost. Saty away from square again i state it.

Square is an absolute garbage company. Zero communication, zero support, rates get hiked arbitrarily, bank transfers frozen with no warning or reason. These guys are thieves. Wish I could give them zero stars for wasting my and my business's time.

I know that's too much to ask. I can't tell how many times a simple phone call for support turned into a headache of repetitive times saying one's email name phone and so on. Not even getting to the problem or less likely getting an solution. Ridiculous Square. Stop using and outsourcing out of country to people who barley speak and understand the language let alone can here us talking. So frustrating to use a company that is riddled with software challenges —as a business owner I've about had it!

Our small business relied on Square for over four years, processing tens of thousands in sales. Then, one day, they decided to hold over $4,000 in payments being processed. They then proceeded to deactivate our account for absolutely no reason, citing that, per their General Terms of Service, they can drop us at any time for any or no reason. I called several times, had a couple of ongoing email threads. NOTHING. No reason given, zero support provided. This company does NOT have their customer's best interests at heart and openly preys on small businesses who can't fight back.

Have been utilizing square for my business as a licensed cosmetologist since 2011 without issues except for unexpected fees. However Friday 6/24/22 after finishing a few clients, I needed to transfer money over to my bank account and was told my account is "under review" for suspicious activity. I called and was unable to get any resolve. They have no fraud department so I'm not even sure who is "investigating my account". I asked to speak with a manager, was told one would return my call by end of business day Friday. It's now Monday 6/27/22, I'm still unable to withdraw money or get any customer service from the company. My business funds are on hold without reason. Was given a hold time of 24 hours and we are well past that. I have not had any charge backs, refunds, etc that would initiate a review. The lack of warning, explanation, compassion or integrity during a time that is already hard on business owners is unacceptable.