Square Inc

It's going on 3 months now and I still haven't received my reader I had 2 pop up shops and I I had to quickly make a cash app account I want my money back

Never ever ever ever using them I never had a problem before other companies but this never u wanna get robbed then used them if not run away

I called 8 times and not even once could I understand the support team. Impossible menus and support

There are some major things wrong with Square Inc. Please see below for where to complain and a few notes about my experience.

California Department of Businesss Oversite
https://dfpi.ca.gov/file-a-complaint/

FTC:
1-877-FTC-HELP (*******357), or use the complaint form at http://www.ftc.gov
AND
https://www.ftc.gov/policy/public-comments

California Attorney General:
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

ADA- How to file a complaint:
https://www.ada.gov/filing_complaint.htm

To file a complaint with the BBB:
https://www.bbb.org/file-a-complaint

There's something very, very wrong at Square. They are abusing their Business customers, withholding funds for unreasonable amounts of time, unfairly closing accounts and all without warning or reason. They have people calling you and using their name to invest money. Have a questionable stranglehold on the market. In bed with Facebook to the point of Censorship.
Discrimination built into their verification process. No help for the disabled anf Refusal to accommodate the disabled.
Square is also in violation of the Credit Reporting Act or the Fair Credit Billing Act.

If you look, thousands of citizen consumers are all having these issues.
It seems Square thinks it's all powerful and can do this en mass now.

And when someone needs assistance and complains, there is purposely no way to get ahold of anyone.

Some one should do something about this. Probably time for someone to look into a class action lawsuit.

We're a 35-year-old company that decided to phase out PayPal and their computer generated re-actions despite our 15-year-old account, in excellent status.

We signed up with Square and crossed our fingers for a good experience.

With an hour of signing, we took in our first merchant payment of under €600 and the account was immediately suspended, then reinstated two hours later (at which time we dispersed a portion of the funds), then deactivated three hours later and informed that it would be 90 days before we would have access to our measly $400!

Seven days later and several calls from our finance department, each day they were told it was a simple glitch, happens occasionally and they would have it fixed post haste.

Apparently, when asked for a nickname, it signed us up for a 2nd account with no way to unwind it. The 2nd account was fine but it would have to be corrected. We were told every day that it would be back online, money redeposited, etc.

Finally we received a notice that said the money was in the account and yet the balance showed no activity.

After our VP challenged the accuracy of such, we found out the account had been deactivated the entire week, so we asked them..."Are you telling us there's nothing we can do that we should see a competitor" and they answered "That's what I'm telling you"!

People were courteous at all times but they have a very irritating voice prompt that hangs up on you and claims they'll send you a text for an expedited chat, which never happened in the multiple calls attempted.

Bottom line - these people are a colossal waste of time; not a single staff member (until the last one we spoke to) seemed to have any clue or competence, and while he wasn't rude, his message was alarmingly deficient in caring about the customer experience.

I WAS USING SQUARE TO PROCESS PAYMENTS FOR ALMOST A YEAR WITH NO REFUNDS OR CHARGEBACKS, THEY CLOSED MY ACCOUNT FOR NO REASON AND HAS HELD MY MONEY PAST THE 90 DAYS, THEY WILL NOT ANSWER THE PHONE OR EMAIL. THIS COMPANY WILL RIP YOU OFF AND THEN GO IN HIDING. As you can see they were supposed to release my money on aug 30. It is sept 15


Hello Suzette,
Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is deactivated.
Any funds currently in your account balance will be held for a period of 90 days, and are due to be released to you within two business days after August 30,2021.
Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account.
For payments that haven't been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here.
For more information about our policies, please review the Square Payment Terms.
We appreciate you considering Square for your processing needs.
Sincerely,
Square Account Services

I first started using Square earlier this year. They deactivated my account without explanation. I was advised that I violated the terms and conditions but they refused to advise which terms I violated. I was told once an account is deactivated, they will not re activate it. The help section on squareup.com advised to create a new account. I created a new account with my personal email address. Set up the account, linked my bamk account, connected the hardware and was advised that I could now accept payments. On Nov 26, I completed a purchase for $30 at a craft show I was a vendor in. I received no emails stating that more information was required. On Dec 21, I completed 4 transactions at another show I was a vendor in. Still received no notice that info was required. On Dec 29, after searching extensively for an explanation as to why my funds weren't being transferred, I discovered that they required paperwork. I sent my business license, bank account statements and receipt from the first transaction. I also sent an explanation as to who the customer was and what she had purchased. Received promotional emails from square following this submission but nothing further. Jan 17, I contacted customer service and was advised that they sent an email on Dec 30 (which I did not receive) stating that my account was deactivated. The only explanation is that they cannot support my needs based on the information provided. I requested a proper explanation as that explanation is not sufficient. They refused to provide any further explanation. Only advised that they will not and cannot re activate my account. I have to wait until 2 business days after March 2 to obtain my funds. They will not refund me the cost of my hardware because it has been over 30 days since I purchased it. This whole experience has been extremely painful and detrimental to small businesses like my own. I cannot and will never recommend square to anyone

Description of Complaint:
My client purchased services from me October 25th 2022 for $900 payment which was received by me Amex made a mistake and entered a false dispute due to fraud they claim they credited my client the 900. Which was a total Bank era my client straightened it out with American Express and they have since rebilled the client I attached the letter from American Express which I sent to square 50 times with no response and no help they continually attempt to debit my personal checking account for this $900 which was a mistake. That they won't correct. American Express has corrected it and said they sent the money back to square, square does not have it or says they won't do anything they told me to get a lawyer they told me they closed the case after 25 days they're useless they're Liars there agents make up stories they promise to return phone calls they never do and they've been attempting to steal this $900 out of my personal bank account when this sale was legitimate and in the end it was Undisputed and there is no claim according to my client see the letter attached from American Express where is the $900 I'd like to know why no one wants to tell me that. American Express says they sent it back to square where is it where did it go they refuse to open the dispute back up to make corrections to the mistake and continually try to rob me out of $900 out of my personal bank account do not use them their Crooks I don't know what to do to get this resolved so I'm filing a complaint against them Please see the letter enclosed from American Express where they re-debited my client and sent the money back to square which they don't know anything about or want to know anything about it. What kind of business are they running where they can't provide customer service to their client me sprinkler Pros Inc, in business 50 years. I've never seen such poor service in my life I hope that the world sees this for what it is I need this corrected now stop trying to steal my $900 RL

Desired Settlement:
Contact by the business

Their AI couldn't verify my identity. I gave them my full SSN. They STILL can't verify my identity, even with that. Googling the problem reveals that I'm not alone, and that customer service never helps anyone with this problem. I try to do it anyway, my account is "not qualified" to even call them on the phone, all I can do is send an email. Email gets one response that basically just tells me the same unhelpful stuff already on the support page. I say that didn't fix it, and ask where I just send my ID to get verified. No reply for two weeks. This seems to be the new reality in awful customer service--just ghosting after one unhelpful reply.

My bank can verify me, can I get them to talk to my bank? No. PayPal can verify me. AirBNB can verify me, and they had to do one of those one-way webcam things to do it, but they did it. Look, I get that the automated system is faster. But you need to actually hire a human who can do it the slow way for people the automation fails. It's not encouraging for their quality as a company that they'd be this lazy about basic things like this.

And basically all I can do is smear their name around the internet, because they won't even let me call them, and their customer service can't fix basic errors in their own system. Is there anyone at Square who actually has the authority to fix this? Email me, 50f666wsazws@ opayq. Com (remove spaces), I will update this review if you ever do.

Until then, to those reading, I would take note of the people saying they had all their money frozen without warning or recourse. That really seems to be how they're running this business, just letting a mad AI do whatever it wants to your finances with no human oversight whatsoever.

Square will assign a customer rep to your account while signing up. The point of sale system and online dashboard are great. HOWEVER, their customer service after you become a square customer is terrible to say the least. Anytime an issue or question arises, it is impossible to get square to resolve the matter. The square support team are simply receptionist, with zero power to get ANY issue or matter resolved. Instead, they say they email your concern to their team and the issue may take 48 hrs to resolve. In our case there were issue after issue with there services and it did not ever get resolved, going on over a month. To compound the matter further, whenever square has a issue with your account, the hold your funds for weeks or months at a time, with nobody to call and handle the issue causing said delays. Further, square does what the call random account security checks, which is nothing more than them holding your funds for no reason. No large or small business can afford to wait 48hrs to weeks at a time for a resolution to a matter and no business can afford to have their payment processor hold their funds from products and services sold, which are needed to pay staff, bill, and inventory. Avoid square at all cost. Don't believe me? Try this real fast. Call square and act like you are signing up for a new account, and you will get white glove treatment, with a rep that speaks english clearly, whereas once you become a client of square, you get transferred to non english speaking reps, that are receptionist at best, with zero power to fix or resolve a matter a merchant may have. Why is an english speaking rep important? Well square requires that you use your email information to verify your account when you call in for one, and having to repeat this over and over to someone that does not understand is wasting a business owners time. Having to repeat an account issue over and over to reps that do not understand clear english is also a waste of a business owners time. Not having a dedicated account rep, that knows you and your account, as to save time and not have to speak with 50 account reps that get nothing resolved, is also important to a business owner. Square is an embarrassing company. We closed 3 accounts with them and are informing our clients and vendors due the same, as to avoid such nightmares in the future.

Notre compte business a été suspendu après quelques jours sans aucune raison, Square bloque actuellement tous nos revenus pendant au moins 90 jours, ils n'ont pas prévenu et notre business n'est pas dans la liste des business non autorisés.
A fuir de toute urgence, nous sommes actuellement en perte à cause d'eux.

Square closed my account after I had already completed full identity verification and processed legitimate transactions. They are currently holding $200 of my money and have refused to provide any explanation or timeline for return. I reached out to their support multiple times and was met with nothing but automated messages and vague responses. There is no real customer service, no transparency, and no accountability. This is completely unacceptable. Square's actions feel like theft. If you're a small business owner or individual looking to process payments, be warned: your money is not safe with this company. They can and will shut you down without cause and keep your funds with no recourse. Requested Resolution: Immediate refund of the $200 they're holding Clear explanation for the account closure Honest business practices and real customer support