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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Dear marc b you said that i contacted segpay on the 23/3 the last time and that an agent reached out to me with some kind of answer
What is this below then? 29th of march, so you're lying again!
And read the response from the agent reproduced below
It was pathetic
Are you going to resolve my refund issue or not?
My bank are ok with initiating fraud enquiry, and i am not going to hold them back.
You have wasted an enormous amount of my time being in touch with your customer service people and it has been very stressful and even after 10 business after the refund was supposed to have been made, they were still saying silly things like, give us a few more days.
Look through the correspondence on your system i have given lots of identifying information in my original complaint on sitejabber
29th march
New reply for the ticket #CS*******: #CS******* attention marc b
#CS*******
Hello,
Thank you for contacting SegPay, a third party payment providers for many sites on the Internet.
How can I further assist you? Please state your concern/situation so that I can provide you the proper help that you need.
If you have any additional questions or concerns, please contact us back.
Thank You,
Alvin, SegPay Billing Support
http://segpay.com/contact-us.asp
Hi there marc b
I replied to your silly reponse on sitejabber
And i put a new complaint on scambook
Please look it up at your convenience
Sincerely
Jeremy b
Marc i have tried everything you said and waited 10 business days and then another 4 and still your staff are being impossible. No fund reflecting from bank
Bank initiating fraud enquiry. Information you need is below
Please resolve immediately
Jeremy
Purchase Information
Website: fantasyhd.com
Purchase ID: 49663098
Transaction ID: 71422888
Username: tiny413xl4v
Refund Information
Refund Amount: -69.95 (EUR)
Additional Information: A refund has been issued immediately on our end. It can take up to 10 business days for this refund to be processed back to your account. If you don't see the funds back to your account in that time, please contact SegPay Customer Service.
Statement Descriptor: For your privacy, whalemember.com 8664504000 will appear on your statement.
Segpay represent a rotten adult entertainment company called fantasyhd
Segpay do the billing. I had a membership to a site called fantasyhd and was tricked by clicking on something, to sign up for a 69.95 euro additional adult movie service. The adult site concerned didnt even indicate after i made the mistaken click, that i had signed up for an additional expensive service. I requested a refund from segpay after i got an email that i had just been charged 69.95 euro. I chased it up and after a while no refund reflecting. I then checked again after 10 business days with no refund reflecting, and they told me to wait another 5 days. Instead i phoned in and was told there was no supervisor available to speak to. Segpay are disgusting and the company they do the billing for, fantasyhd are also evil the way they try and trick you to click on something that signs you up for another service
Disgusted
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy,
Sorry if there was any confusion. I was referring to the last communication I was able to track down at the time of my reply. It's possible you sent another message to our customer support team after that, which I wasn't aware of.
In any event, as mentioned, our support team told me that your transaction was in fact voided before it ever hit your account. The transaction ID you list below: 71422888 represents the reversal of $69.95. Again, that amount was voided and never charged to you. As far as the message you pasted from our billing support on March 29, it appears to be simply asking if you need further assistance.
If you are saying the charge is still on your account, please respond back to our support rep and let them know. It will be helpful to also include a screen grab of the charge from your bank statement, along with contact info for your bank. At that point we will contact your bank and, if in fact the charge is still there, we will refund it at that time.
To reiterate, we show the void in our system, so this should resolve your issue. If you disagree, please respond back to that March 29 message and we will take it from there.
Thanks again.
Marc