From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
They took so long in getting back to me that I forgotten that I even contacted them.
J'ai une nouvelle carte bancaire
Je veux renouveler un achat et ca ne marche pas
Je ne comprends pas
Merci de me répondre
It was very difficult for a while, because my credit card kept getting declined and I didn't understand why. I was transferred to many different agents but still couldn't get a satisfactory explanation. Finally the mystery was solved and I was able to make my transactions.
I was emailed that I would receive a refund for the membership since there were technical difficulties with the website. I did not receive my refund yet.
I hate customer service that takes up too much of my time. I want it fast and fuss free. What will you pay me for the time I have spent trying to correct something that I have tried to correct over and over again?
My experience with the live service agent was so unsatisfactory i could not believe what was being told to me but later on after the rating i gave her the company was immediately aware of the situation. Especially one that expects nothing but quality service of their emplyees and segpay administration was over the line on top of it! I would continue uaing them for future purchases. Thank you.
Joel,
Thank you so much for giving us another chance to prove we are here for the Customer. This is greatly appreciated!
Had a question about some billing, they responded quickly.
Steven,
We appreciate the feedback. Thanks so much!
Endless duffering same on 2 laptops my PC all windows 10 and an android device, but don't worry you keep the money as your terns and conditions say you don't return money its a small amount, but its the last of my money tou'll ever see.
I forgot to send you guys email for to not renew my subscription on same day on renewing and i got still charged.
Cobrança indevida no meu cartão e não resolveram
Tive que bloquear meu cartão
Unfortunately they deducted my balance of $ 24.95, they did not give me the service, nor have they reimbursed me the money. In other words, I was scammed.
It wouldn't let me play alot of the videos and it would take forever for my titan. 1 to connect
Very reactive, to the point, no need to add a complex problem's explanation. Just perfect!
Vincent,
Awesome! We are pleased to assist you with your concerns.
Smooth and almost got scammed for alot of tiny bank withdrawals but it was caught by Segpay partnered up with my bank CIBC to put a stop to it and the fraud department from CIBC bank took it from there
Kevin,
We know that times like these can be very difficult and costly, we are glad that everything worked out.
Matter not Solved
I Purchased A plan For 3 Day Trial For 1 Dollar
But From My Credit Card There was A Deduction of 99 Dollar Approx made.
Very difficult to be understood! I hate this form of automatics payments! Just like a forced sale intended for the distracted. Finally refund..
The website itself is fine but I cancelled my membership and they still charged me 3x at 5.00$ for a service I wasn't using any longer. My issue still hasn't been resolved.
Dissatisfied because i felt cheated and did not receive the expected content
Dissatisfied dissatisfied dissatisfied dissatisfied
Gave me a quick and excellent overview of the sites with SEPPAY payments. And solved my overengagements on these sites.
Erik,
We are happy that we were able to assist you with all of your concerns.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven,
Our Team is ready to go the extra mile to assist you with your concerns. Thanks for taking the time to leave this feedback.