From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Horrible! I have been trying to get a refund for 4 payments that Secret Benefits authorized. Only 2 have ever been deposited. Customer service is not doing a good job!
Cela fait une semaine que je ne peux pas acheter de crédits, le système se bloque lorsque je clique sur " achat sécurisé " et je peux attendre autant que je veux rien ne se passe alors je voudrais bien que vous répariez cela, sur d'autres site d'achat en ligne cela fonctionne tres bien donc cela ne vient pas de chez moi! Surtout qu'il y a une promotion et que je ne peux pas en profiter!
Asked for refund on second order made because
The first didn't seem to be working.
Then I had two 89.95 orders which would have been cheaper by a volume credit deal.
Cheaper by a volume deal.
As far as I know no refund for 89.95 has been
Made
I have been asking for a refund of my money that I paid for a year for two weeks, and until now they have not returned it to me and they play dumb.
Good responses but charged another month when I cancelled my membership which does not seem right.
My membership at Manhunt expired and an email from MH said my membership had been canceled. The Segpay representative explained that I didn't accidentally cancel it, it just expired. So I renewed and was back on the site as a paid member very quickly. Thanks.
Réponse rapide est efficace.
Le service a la cliente réagis vite
Abdelilah,
Merci d'avoir reconnu notre réponse rapide. Nous apprécions l'examen.
Gestion Segpay
I made the duplicated application on your Webside due to my miss operation.
As soon as I made a cancellation request of the second ID to the Customer Service, my cancellation was accepted.
Therefore, I did not have to pay an unecessary fee.
Glad everything worked out, Masaaki! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
I accidentally set up two accounts and they canceled one and refunded me the money for one of them. Great customer service and super fast service.
Hi Ricky, glad we could be of help! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Told me my bank wouldn't allow me to pay Segway. My bank stated your company does not allow prepaid credit card.
Segpay was very prompt and handled my request with efficiency and courtesy.
HI Paul,
Glad we could be of help! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Agent provided very helpful support.
This added a lot to trust segpay in future.
Ralf,
We appreciate the feedback. Thank you so much.
Raphael
Segpay Customer Service Manager
Needed to cancel an automatic payment. Got a response almost immediately and they resolved my issue.
Heraton,
We are delighted to hear you had a seamless experience. Thank you for acknowledging our hard work.
Regards,
Raphael
Segpay Customer Service Manager
Service request was fulfilled quickly and completely—very satisfied.
Joe,
We are delighted to hear that you had a great experience. Thank you for the 5-stars.
Raphael
Segpay Customer Service Manager
Adam 4 Adam offered no notification to advise me that my subscription was set to expire... I discovered the cancelation when my profile photos disappeared on the cancelation day. A4A advised me, I have to start a NEW account, thereby losing all previous contacts, chats, and favorites... AND I also have to pay the new higher (double) annual subscription charge, instead of my previously 'grandfathered' annual fee! They offered no solution, just a simple '"we're sorry"... therefore I believe they did this in order to cancel my lower subscription rate.
I was trying to get a refund for a service I never signed up for and it took two weeks for them to pretty much tell me talk to PayPal because they refunded me my money, which I told them PayPal did not refund anything and that I needed ti speak with Segpay. I went back and forth, sent them transaction number and they couldn't find the correct transaction. I was super frustrated and just handled it through my bank and am still trying to see what's going to happen. Would give no stars if I could since they did nothing to help.
I requested a refund and it was resolved in a few days.
Jure,
We appreciate the 5-star review. Remember we are here to assist you 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
I received no help whatsoever, I got a few emails that gave me no real information as to why my card was declined and no help to fix it.
Satisfied with a big problem that was resolved. There was no if or buts
Oscar,
We strive to have fast and efficient resolutions. Thank you for acknowledging the team's hard work.
Regards,
Raphael
Segpay Customer Service Manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Payment Processing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
R B,
Great to hear! We are delighted that you are back up and connected.
Thank you,
Segpay Management