From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
All you kept doing was deferring the issue to PayPal saying you couldn't provide a refund bc they had "escalated the case." Even PayPal said that was bull$#*! and all you had to do was click the refund button.
Thanks for taking my money when i already have send emails with proof that i have cancelled my subscription before reneval, and then still charging me, and not sending the money back
I've been over and over this matter with the staff at Segpay. I paid for
An entire year, yet I still can't log in. (Now there was a 24 hour period where
My username and password did work, but then it stopped). I never have these
Sorts of problems with other websites. Every time I report what is happening, I
Just get a message to my email stating they'll resolve the issue in 2 business days... but so far they haven't done so. I'm very disappointed.
I did't get a solution for my problem ……………………………………
I have contacted SegPay and requested to cancel. No help or response but request for personal information. I shared as much as needed. Conversation ended. Than not even one month later, exactly 5 days shy, I am charged again! Soo frustrated! Why won't you help me and refund me!
Had some issues entering the site, the young man helping me out fixed the problem with me very quickly
Hi Patrick M.,
We are glad to hear your issue was resolved quickly. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
Very poor it's was one of the worst experience ever
I created an account with a monthly subscription site with payment transactions handled by Segpay, and wished to cancel.
I could not cancel my account through Segpay's online portal. Their online form asks for 3 potential pieces of information: credit card, email address, and purchase ID. I did not sign up using a credit card, I used PayPal.
I never got an email confirmation from the site, nor from Segpay (and yes, I checked my spam filters), so I could not provide a purchase ID. All I had is my email address.
It took me three emails to get someone who could actually cancel my account. In the two email responses prior, the agents had clearly not read all the details I provided in the email, and asked things I had already answered.
VERY frustrating trying to get this handled. Took far too much effort.
This is the second time using this service that their website doesn't work. Trying to cancel a payment the website doesn't find any record. The customer survive is great because they are quick to answer no headache. Their website needs to work that way you don't have to contact customer service every time you need something done.
ALL I WANTED TO DO IS GIVE SEGPAY MY NEW CARD DETAILS BUT IT SEEMS TO BE REALLY DIFFICULT & NOT EASY TO DO.
I requested to have a charge reversed and recharged on a different card. The agent ignored my request.
Quiet impressive but i don't have time for this kind of things so this is why i resigne this engagement!
Hi Joli C.,
I am happy to hear you were impressed with our help. Thank you for the kind review!
Raphael
Segpay Customer Service Manager
I needed to have my subscription(s) to a website terminated. Unlike other similar companies would have done, Segpay followed a perfectly professional path to enabling my request, and all the while was business-like and courteous. I assure you, Segway's handling of my request was precisely the opposite of what I expected based on my past experience w/ companies in the same sector.
Hi John,
Thank you so much for the glowing review! We appreciate such positive feedback.
Raphael
Segpay Customer Service Manager
Muy satisfecha. Ràpido y bien. Muchas gracias, la atención ha sido extraordinaria. Sería muy interesante si pudieran hacerlo en el idioma oficial de España.
They helped me to deactivate the account charging me money
Glad we could be of help, Eric!
Raphael
Segpay Customer Service Manager
After 8 yrs, I wanted to continue my yearly adam4adam subscription, but Segway canceled my account without notification. When I inquired customer service, I was advised that I needed to start a new account/subscription, but at the increased rate level instead of my grandfathered in lower rate that I've had when I initially joined.
Facile iscrizione, tegolare addebito dell'abbonamento, regolare e facile disconnessione
Mmm les e denunciado por estafa, me dijeron 2 veces que me resolverian el problema en 48 horas, despues que me devolverian el dinero de 5 a 7 dias, mi dinero no fue devuelto el servicio no fue activado y encima me envian un mensaje dandome las gracias por usar su servicio fraudulento.La denuncia esta puesta y un abogado tratara este asunto con seriedad, mas de la que e recibido yo.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johnny,
We're so happy to hear that! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager