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Ryobi ToolsReviews 797

3.1
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Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
303
value
412
shipping
191
returns
164
quality
411
California
1 review
0 helpful votes
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We have several Ryobi products and are totally satisfied with all. They are very well made and do a great job. Would buy all Ryobi products due to the quality and prices of these products.

Date of experience: March 14, 2024
Georgia
1 review
0 helpful votes
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Ryobi tools
March 13, 2024

I use only ryobi tools in by shop I purchase used john deere mowers and feburshe them ryobi has all the tools I need to get the job done. And I like the fact that the same battery works on all my tools should not use any other brand

Date of experience: March 11, 2024
Vermont
1 review
0 helpful votes
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Works great.
March 9, 2024

Works great, easy to use and handle. Light weight. Best hedge trimer I've ever had and the first electric.

Date of experience: March 8, 2024
Virginia
1 review
0 helpful votes
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Rechargeable wrench
March 2, 2024

It works great, I go to use it great charge and does the job perfectly everything that I pull it out no problems, I love it

Date of experience: February 29, 2024
Michigan
1 review
0 helpful votes
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Great Tools
February 24, 2024

I just un-boxed my second Ryobi product, first one was a gas powered chain saw and today was a battery operated sidewalk edger. Works great and has plenty of power for all the area I need it for. Triple driveway, 90 foot in length and sidewalks of 35 feet and another one of 65 feet. Love the unit!

Date of experience: February 23, 2024
Texas
1 review
0 helpful votes
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Powerful Yet Versatile
February 21, 2024

Are you in need of a reliable tool that's perfect for both the burly macho man and the petite woman? Look no further than the Ruining 18 Volt Chain Saw. This powerhouse of a tool is not just about cutting wood; it's about empowering you to tackle any job with ease.

First and foremost, let's talk power. With its 18-volt battery, this chain saw packs a punch, effortlessly slicing through branches, logs, and even thicker wood with precision and efficiency. Whether you're clearing out your backyard or tackling a DIY project, the Ruining 18 Volt Chain Saw is up to the task.

But what truly sets this chain saw apart is its versatility. Designed with both the mucho man and the petite woman in mind, its lightweight and ergonomic design make it easy to handle for extended periods without causing fatigue or strain. No matter your size or strength, you'll feel confident and in control while using this tool.

Furthermore, the Ruining 18 Volt Chain Saw is not just a one-trick pony. Its adjustable chain tension and automatic oiling system ensure optimal performance and longevity, while its safety features provide peace of mind during operation.

In conclusion, if you're in the market for a chain saw that combines power, versatility, and ease of use, look no further than the Ruining 18 Volt Chain Saw. Whether you're a seasoned lumberjack or a DIY enthusiast, this tool will not disappoint. Say goodbye to manual labor and hello to efficiency with the Ruining 18 Volt Chain Saw by your side.

Date of experience: February 20, 2024
New York
1 review
0 helpful votes
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Own drills, circular saw, table saw, brad nailer, staple gun, electric and battery sanders, jig saw, 2 hand held blowers, 12 batteries,4 chargers many others Ryobi products.

Date of experience: February 19, 2024
California
2 reviews
13 helpful votes
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Now a Senior Gardener
February 18, 2024

I am months from being 78, under 5', who decided with the right equipment I could save money and mow my own yard! Had a male friend get the battery operated mower put together and show me how to use it. I was delighted to then do my front and back yards with no further help. The mower has 2 lithium -ion batteries, lasting about 30 minutes each, 16'' width cut and the handle can be lowered for shorter people to use easily. I had no trouble emptying the grass catcher bag either. The price was just over $300 and hopefully will last me for along time. Happy mowing to the rest of you folks too!

Date of experience: February 18, 2024
Ohio
1 review
1 helpful vote
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No customer service
February 13, 2024

The worst customer service I have ever experienced. Help+ on their site does not work called customer service 38 mins later still no person. So how do I get this near $300 framing nailer fixed that's less than a month old? Avoid at all cost spring for the dewalt or Milwaukee.

Date of experience: February 13, 2024
Florida
2 reviews
3 helpful votes
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I recently had an unfortunate experience with a Ryibi product, and I feel compelled to share my thoughts to warn others. First and foremost, let me say that the quality of the product itself was disappointing. It broke easily, which was frustrating in itself. However, what made matters worse was the abysmal process for submitting a warranty claim.

There's simply no easy way to go about it. The phone wait times are absurdly long, to the point where you'll likely give up out of sheer frustration. It's almost as if their customer service is structured to discourage you from even attempting to file a claim. It's a deliberate tactic to make the process so cumbersome that customers eventually throw in the towel and move on.

I can't stress enough how frustrating this experience has been. Dealing with Ryibi's warranty claims is akin to running in circles. They seem to have perfected the art of giving customers the runaround. It's clear that their priority lies in avoiding honoring warranties rather than providing genuine support to their customers.

Based on my experience, I strongly advise against purchasing any Ryibi product. Not only are they prone to breaking easily, but you'll also find yourself completely unsupported when it comes to warranty claims. Save yourself the hassle and look elsewhere for your tools and equipment needs.

Date of experience: February 12, 2024
Georgia
1 review
0 helpful votes
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INFLATOR
February 10, 2024

GREAT DEVICE WELL WORTH THE MONEY! HAVE BEEN LOOKING FOR A LONG TIME ON A PORTABLE INFLATOR. FITS MY REQUIREMENTS.

Date of experience: February 9, 2024
Virginia
1 review
0 helpful votes
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My new best friends!
February 10, 2024

I'm a 65 year old woman and the 18V pole saw, stapler and staple gun have made mending things on the farm sooooo much easier. I can even trim around my deer stand with the pole saw! Sweeeettt!

Date of experience: February 9, 2024
Illinois
1 review
0 helpful votes
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Very unsatisfied
February 7, 2024

The only item I've used in this multi package thing with the circular saw that Sawzall the light the skill saw the drill impact and one other side cutter tool I've used the impact about three times I've used the drill about three times the drill will not release the bit now it is the mechanism in there is already broken I've not purchased this 3 months ago I'm a little upset beautiful so

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Date of experience: February 6, 2024
Michigan
1 review
0 helpful votes
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Good products
January 23, 2024

The ryobis products are good. I have a lot of then and I have been best moments in use. I can continue buying.

Date of experience: January 22, 2024
Puerto Rico
1 review
0 helpful votes
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Trabajo más fácil,perfecto y limpio. Satisfecho y honrado de comprar todas las herramientas Ryobi para todos mis trabajos.

Date of experience: January 21, 2024
Canada
1 review
0 helpful votes
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With the advent of Lithium batteries and I use them on my boat for trolling motor and electronics hard to beat.
The unit performed well cleaning off 4 bigger driveways but Need at least 4 40 volt batteries as you get about 2 hours of blowing Snow...its light, quiet and rugged...I like it, i have a 28" 2 stage which is now just used for heavy and deep snow...Keep up the good work RYOBI

Date of experience: January 16, 2024
Georgia
1 review
0 helpful votes
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Good Purchase
January 3, 2024

I have wanted one of these for a while and I use Ryobi tools daily. I really like this grinder. Great purchase. Most satisfied.

Date of experience: January 2, 2024
Michigan
1 review
0 helpful votes
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Battery post hole digger
December 30, 2023

Wish i had purchased this years ago. Dug 46 holes with one charge in our vineyard. This is a great product!

Date of experience: December 29, 2023
Nevada
1 review
0 helpful votes
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Great product
December 26, 2023

I have the whole set of Ryobi tools and love them. They hold charge for a long time and are quick to recharge. I also like the fact that they are not heavy to hold for a long time. My neighbor got me this one for Christmas because I was always borrowing his. The small drill is perfect for use inside finishing my cabinets.

Date of experience: December 25, 2023
Washington
1 review
0 helpful votes
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Would not buy again
December 8, 2023

Bought a vacuum and within a year it stopped working. I reached out to customer service and had the worst experience ever. Finally after hours I got ahold of someone who I had to send proof of purchase to and then he hung up on me. Luckily I had his email and continued to follow up. My vacuum was replaced by a similar one (since it was under warranty) but the piece of garbage they sent me doesn't hold a charge. I have to charge it everytime I use it. Will be purchasing a new vacuum soon and will NOT be using this brand.

Date of experience: December 8, 2023

About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.


ryobitools.com
Anderson, South Carolina, United States
+176