Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
The blower is very light weight The, battery charged quickly and it is easy to use by my wife for cleaning leaves from deck and driveway. She is happy with it.
FINALY SOME THING I CAN HANDLE. I'M A DISABLED VET LITTLE USE OF RIGHT HAND. THIS IS THE FIRST RYOBI POWER WASHER I OWN IT'S THE ONLY ONE I COULD MOVE AROUND EASILEY ITS NOT AS HEAVY AS MY LAST ONE, ALSO THE SHUT DOWN IS GREAT WHEN YOU LET GO THE TRIGGER. HOSE REEL IS GREAT EVERY THING IS COMPACT WHEN ALL TOGETHER THANK YOU RYOBI FOR THIS AWESOME POWER WASHER
Purchase a power washer to clean the outside of my home. The machine is easy to use and I am please with the results. I also have other power tools from Ryobi and I have never encounter any problems with them. I do recommend their products.
Excellent purchase, impact has plenty of torque and drill is comfortable with great balance, 18 v batteries hold enough charge to get the big jobs complete.
Bought this 40V. 20 IN Mower, After ai read the instruction in detail, complete the inventory, identify all the parts safety rules to follow. And I was very satisfied with it coz it's easy to use and occupy littles space to keep it.
This Ryobi electric mower with a Lithium battery pack replaced another brand's electric mower with a sealed lead-acid battery and it out performed and the battery has a longer duty cycle. Great value for the money spent.
I have been using Ryobi Tools for a Long Long Time Now and they are Grate. They Last and Last. I use Ryobi on any thing when I can. The House, Yard, in the Garage, on my Truck, Car and My Motor Cycle and my Golf Cart and they work Grate. As for me, These are the Best Tools for the Money. Try them out you will see how Good and Safe they are. Thank you J. C
I just bought a Ryobio Weed Eater. Very pleased with.my wife can even use it. I would recommend to anyone that is looking for a new weed eater, Best money I have ever spent. Thank you RYOBIO for making this weed eater
I have been wanting a battery operated mower for a long time. But was put off by the price. I finally bought a self-propelled, battery operated mower by Ryobi. I also bought a 2nd battery as a back up. I couldn't be happier with this mower. Although it does not have the power of a gas mower, it is quiet. I don't have to buy gas or oil anymore. I push one button and it comes alive. Pull one off two levers and it's off at a speed I select with a sliding button. I use it on mulch mode and it leaves no grass clumps behind. It is lighter than a gas mower. The handle folds into the body and the mower can be stored in an upright position or hung from the wall.
The following comments are added at a much later date: I had one of the larger batteries charging in the garage unattended. I did not know it had caught fire until my room-mate told me there was smoke in the house. Searched the house and found no fire. When I opened the garage door, it was like fireworks from the 4th of July. The batter was on fire and repeatedly exploding. (It was on a fast charger.) Used three fire extinguishers to no avail. Had to finally call the fire department. They hosed it with water. It took a friend and I two days to clean the worst of the smoke damage from inside the house. Still haven't done the garage yet. It destroyed my three tier tool box and all the tools in it. In all it probably cost me, including replacing the batteries and tools, around $2000 in damage. I still like Ryobi rechargeable tools, and will continue to buy them. But now when I recharge the batter, I run a power cord out to the driveway and do the recharging there. And I use the lower power charger.
Home Depot experience I went to the store today to buy some Ryobi tools I was greeted in the tool department by the person working there and was asked right away if they could help I said yes and the person was very knowledgeable about what I needed and proceeded to help me find what I was looking for everything was accessible a big thumbs up for Home Depot. I love Ryobi tools because the batteries work and everything they make interchangeable the tools are great they have a wide selection of battery operated tools which makes life very easy.
In addition to my first post. Ryobi never ceases to amaze me! I have 3 NEW 40v Batteries. They were purchased last fall. Although they have never been used, because THEY WILL NOT CHARGE, they will not warranty them, because I dont have the receipt! They have a 3 year warranty, but its ABSOLUTELY WORTHLESS! I received them as a gift, so of course I dont have a receipt. Even though I registered them when I received them, they WILL NOT HONOR my registration date. The batteries themselves should have a date code and THEY WONT HONOR IT EITHER!
DO NOT BUY RYOBI TOOLS UNLESS YOU DONT CARE ABOUT CUSTOMER SERVICE OR WARRANTIES!
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.