Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
The motor burned out in my 1,600 PSI 1.2 GPM ELECTRIC PRESSURE WASHER. I took it to the service people and they ordered a new one. When it arrived I had to pay the $60.00 service charge. Never again will I buy a Ryobi tool. Unfortunately I own 5 other Ryobi tolls.
Save up your money and buy a good trimmer every time they head goes out. All you can do is wait to see how much it will take to be fixed or you have to buy a new head you don't have a choice very poor design. The head's last about a year and then they are useless. Start buying just a weed waker. Just a blower and some hedge clippers. You won't regret it. The Ryobi all in one is a back breaker doesn't fire up well like better brands.
Great product easy to assemble hope the battery last a while and changing the line out is pretty simple as welll
I just purchased a Ryobi 18v blower from Home Depot.Super easy to put together. Light weight and the ergonomic handle is very comfortable. No strain on the arm. The speed control handle is convenient and there seems to be a very strong air flow for such a compact unit. All in all i am very satisfied with the product.
Bought a 40v 20" self propelled mower one year ago. $399 at Durango Home Depot. Nothing but problems from the start. Mower intermittently failing to start and now not starting at all. The internet abounds with similar stories of such poorly made mowers. Ryobi suggests taking it to the nearest service center in Rifle, CO (145 miles away). Just a short 145 mile trip to have it examined. Ridiculous. Home Depot shouldn't sell RYOBI crap if there are no better options for a customer than to drive or mail a large mower 145 miles away. It's absurd in this day and age that this is now the level of support one can expect from both Home Depot and RYOBI.
These tools are pro grade.Absolutely the best combination of color, style, easy to use to change out batteries, blades,bits, etc. I highly recommend owning as many as you can get.
Ryobi redirected me to their service center Ace Parts and Service. Julia help me my Ryobi lawnmower within the same day. She is very knowledgeable and took the time to answer my questions. To all the consumers looking for Ryobi parts and service just contact them. I will be contacting them from now on. Thank you Ace Parts and Service Depot
I have used the tools for years and love them when they work: however, when you need help with service for repair or replacement on products UNDER WARRANTY - you are OUT OF LUCK.
As a female, I like the lightweight tools and they provide a powerful impact on my work. Yet, if they break - you might as well save yourself some frustration and junk the tool. No one from customer service is going to help you. Ryobi needs to rebrand their customer service department as customer agony.
When my chainsaw stopped working, I made the mistake of contacting Ryobi. One office sitter wrote an epistle of how she could not help with a product that stopped working. A product under warranty.
This pole saw was easy to assemble and works really well. It has pretty good power.I am very pleased so far.
Owning a beach house requires constant cleaning and sweeping outside. Being that my wife didn't want a heavy or bulky blower we chose the 18v RYOBI. It performs to our expectations to a tee. Light weight but still powerful to get the job done quickly.
A battery isn't charging and I tried emailing, texting, calling...nobody responds. Replace my battery please
Very friendly staff Lena was very helpful finding what I needed highly recommend the home depot on Atlantic
I am very impressed with the way the tool works for me I used it to air up my golf cart tire and car tires
Just bought a lawn mower; it is a Ryobi,
And it comes with more than 1 battery
And a recharge that is very fast,
So good-bye to gas!
And hello to super cutting quality
With no missing debris!
A mower that is robust
And a tool that you can trust!
Assembly so easy
Push-button start so breezy
1 lever adjusting all the wheels
To any of the 7 cutting levels!
A catcher bag so big
You really don't need another rig!
It actually comes with a headlight
So, one can even mow at midnight!
Great upgrades all around
The Ryobi is the best mower I've found!
Cutting the grass no longer a chore
With this incredible power mower
A handle that folds back
Storage that is compact
Taking up very little space
Which has not always been the case
All of this without costing a leg and an arm
Yes, a reasonable price is no harm!
So glad Home Depot sold me a Ryobi
I am jumping with glee as it is maintenance free!
My 40 volt Jet Fan Blowrr is exactly what I needed for my yard. It has the power that I need and is very quiet. Thanks to the sales force at Home Depot in Topeka, Kansas.
Im at wits end now after spending $19.99 for a 2-in-1 pivoting fixed line and bladed head and it broke like the last one in under 10 minutes. Im ready to find another string trimmer but i do love all the other Ryobi tools
I've had this expand-it weedeater for 2years,RY253SS upper shaft broke into at connection having a very difficult time getting someone to talk to me about it. Was wondering if this is a common problem purchased another really like it hoping to here from a person
Quiet. Easy to use. Light weight. Woman friendly. Easy to put together. Battery lasts a while. Very pleased.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.
RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.