RosegalReviews 6,117

Ordered from this company at least 4x, first two orders everything was great. 3rd order a few items were not even close to size. Order 2x on some items and the items were more like xxs, cause I had my daughter who wears Small tried them on and was not able to fit into the top or bottoms. I tried returning them couldn't get anyone to assist after spending hours on the phone. I ended up donating it to the Goodwill. Meanwhile I had my 4th order already on it's way. 4th order arrived and nothing is to size items were too small too large all were supposed to be 2x but none of the items weren't close to size. Tried returning it, after spending several hours and days and multiple emails trying to get someone to assist. I finally got someone to reply to my emails. Received a return authorization, I packed the items and returned $80 worth of merchandise but I never received my refund or a site credit. When I followed up with my email I was told that the items were never received. I provided tracking information which showed that items were delivered, then after I sent this information, somehow all communication was lost. Tried checking my account with them to see if a credit was ever issued but no credit was ever given. It's ashamed because they did carry alot of cute items but I never ordered anything from them again...

I absolutely regret ever even looking at this site absolutely the worst decision I ever made was to buy from rosegal took over 41 days to get my order and then my credit card was charged 4 times and noone can seem to help or resolve this, absolute crap the clothes are junk also when I finally got my order they are way WAY overpriced for the xrap you get

Annoying pop up ad and the cart for the items is stuck in the corner of the screen and when you are trying to check out this high pressure sales tactic for items I have no interest in keeps blocking me from checking out! With this type of hassle it discourages me from buying anything. Mane! Come on now cant you at least have a descent checkout area on your platform This also raises red flags for me. So better luck next time Ill just add ya to my do not do business list... therefore rosegal has been offically added right alone with walmart delivery service and walmart money debit card

I ordered something 2 months ago and never got it, they never responded to my email and now I can't track my package anymore

I ordered from Rosegal for Christmas outfits, they sent it to the wrong address, argued with me that I put the wrong address in! It's February and I contacted customer service to either get a refund of $58.00 or a credit to my account, they offered me $20 refund, I disputed it so they offered me $30, won't even consider a credit to my account or responding what I ordered!

I have been getting the runaround from Rosegal for an order that I placed in October. I received 1 package out of of 5, with nothing but misinformation on the app. After creating a ticket, I was informed that, unfortunately, my order has failed because of the wrong information on the shipping label? How did 1 of 5 arrive? All of the details are identical.
1 package arrived to my home, so why were the packages not delivered as well? I have demanded a refund of all of the items that I did not receive. They asked me to pay more for shipping? I spent $400c for them to take my money, not deliver on their promise and ask me for more money for shipping? No thank you. I'll shop local. They don't want to ensure that their items arrive to their customers. They want your money and don't ensure that your items arrive to you. Bad experience all around. I do not recommend Rosegal at all

I would give zero starts if I could. Do not buy from this company if you expect to receive your merchandise.

I ordered 4 shirts 2 in 2x size and 2 in 3x size. Yes it took a over a month for the order to get to me. Cloths are in good quality. My review is more toward the sizing chart and sleeves. First two pictures are the 2 x. Based on the size chart for my hips and waist I am to be a 3x. The second picture with the flower print the chest is to big but I can sew that a bit tighter so it does not show bra. The 2x body fits perfect but the sleeves are tight. The 3x body is way to large but the sleeves are perfect. I can not win.

If I could review less than this I would. Please be wary of fraudulent websites like this. "If it looks to good to be true, trust me it is."
I placed an order 229.00 with these scammers on 9/17/2021. I have received nothing. When I sent in a couple of heated messages, they send the same thing your order was shipped, then we have refunded 80.71 because of out of stock, well month ago no doubt it's out of stock, or even existed. I said look, I'm tired waiting, half my order, I specifically ordered is now mismatched, just refund the entire amount.

My return message, " We are so sorry about this, we have refunded your card the 80.71, please know we care for our customers."

Well fine and dandy, but my card was charged 229.00 the rest of my order is somewhere. Bottom line people, this is a FRAUDULENT COMPANY!

I'm currently in the process of contacting the Better Business Bureau, and a attorney. People we work too hard for our earned money, than to have SCUM steal from you to this magnitude. 229.00 x 100 or so customers, for absolutely nothing is a good profit for them. And that tracking information is a total crock of sh**!

I have the right as a consumer ROSEGAL to post this, because you put yourselves online to advertise, this is the consequences of online reviews.

And I'm not done.

Very pissed off GA.

I ordered a dress for my daughter's homecoming dance almost a month ago and still have not received the dress... sooo frustrating!

Alot of their dresses and shirts are really cute as long as they are not made from spandex. Id stay away from the printed fabric items. But ive never found more flattering dresses(cotton ones). I received one with a broken zipper and they sent me the wrong color blouse. It took 3 weeks of tickets, theres no customer service number for returns, and my problem is still not resolved so i gave up. No attentiveness to customer satisfaction. I have another order that i wanted to exchange and im going on week 3 of trying to resolve the issue. All in all try not to make a mistake ordering size and fabric because it is hell trying to get an exchange or return. They also deleted my answer to their reply 3 times on their end so it is delaying the next process. Seriously though just go to marshalls or burlington.

Unfortunately, I got ripped off my this website. I ordered sunglasses that were made more cheaply than the glasses sold at the dollar store! And then the white t-shirt I received is so see-thru that I would get arrested for indecent exposure. I requested a refund and they never responded. You've been warned!

Was told that an item that I had ordered had actually been out of stock and they couldn't ship it. Instead of just refunding me my money like a reputable company, they put the money in a "wallet." I asked for a refund and was told that it would take 7-14 working days. I gave it more than enough time but now will have to file a fraud claim to get my money back.

I ordered a bathing suit never seen it! I put insurance emailed and even call and yet nothing! Would not recommend buying from here ever I feel as if it a scam! I am a seventeen yr old just trying to buy a bathing suit during a lock-down and I made a big mistake trying to buy one from here! Never but from here!

This website is still in business? I purchased 2 fidget spinners back when they first became popular 4 or 5 years ago. I never received them or got my money back so I finally gave up Buyers beware you've been forewarned!

Rosegal is a total and complete scam. I have talked to dozens of women with the same experience and received nothing. I have read many reviews and maybe out of every 20 bad reviews, there is one good one which leads me to think that the good review is probably done up by their company or paid people to give them a good review. I never received anything I ordered, not even a conformation email. They took my money and ran. Unfortunately, I didn't know at the time that Facebook would allow such scams, so I was trusting and didn't have PayPal or any protection. This is how they get people. Shame on Facebook, shame on rosegal. Dont trust this company.

Buyers beware! This so called company is a joke. Their phone number doesn't work and they don't respond to emails in 24 hours like they state. I've emailed them three times for instructions to return some dresses and it's been over 10 days and still no response. Fabric was cheap polyester. I'm ready to dispute the charges if possible. They should be reported to the better business bureau. Buy items from the USA only!

4 weeks after paying express shipping and the shipping insurance and my order STILL HASNT EVEN LEFT CHINA! This is a SCAM and i paid over 300 dollars for this stuff this is UNACCEPTABLE! I'm tired of the default "wait a little longer" crap from their customer service SEND ME THE CLOTHES OR REFUND MY MONEY ITS THAT SIMPLE im reporring to bbb this is horrible way to treat people... express fees and inaurance just for it to take longer its all LIES

I ordered 3 items on Feb 1st paid more for express shipping then my actual order. I wanted items for v day well it's Feb 15th still haven't got my items express shipping was over 50 bucks and said 2 to 7 days. It's been 14. They gave me a tracking number but when I put number in to track it says invalid number. I called customer service they were very unprofessional there was a lot of loud music n noise in background. The guy told me 3 story's in the 7 min conversation about why my tracking number says invalid and why my items haven't been delivered. I've called 3 times same story each time. So I reported to my bank and they reverse payment. NY ADVICE DOBT ORDER ITS A SCAM