RosegalReviews 6,117

Rosegal shipped via Canada Post on the same date, November 15,2024.
Rosegal was aware of the strike at the point they shipped.
I was promised a delivery date between November 29,2024 and December 13,2024.
The package never arrived.
I requested a refund on December 14,2024.
They asked me to wait a week.
I waited.
On December 20,2024, I again requested to be refunded.
It was at this point I checked the tracking info.
The package was returned to Rosegal November 30,2024...a full two weeks before I first requested a refund.
They ignored all my requests for refund.
They then resent the package, on Decmber 20,2024, with the knowledge that I didn't want it any longer, and would not be able to use it for it's intended purchase, and that I wouldn't be available to receive it.
They then omitted all the logistics and misrepresented the order to Paypal.

Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.

Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00 dollars worth of items not received

I reluctantly gave them 1 star, only because i had to. I wrote a review last night, but in light of their response I feel I really needed to write another. I payed $58+ (including shipping)for a 2-piece outfit on November 15th. It was promised before end of November. Still, they cannot tell me what is up, they just keep saying be patient. I am done being patient as one event has passed and now Christmas is upon us, and I still have nothing to wear. So, I asked for my money back. Their bright idea is to refund me $20, then if it comes then I send the $20 back! I say no way, I payed in good conscience, they cannot. I told them that now that I have nothing after paying $43+shipping, the only remedy is to pay shipping too as nothing was shipped to me. STEER CLEAR OF THIS RIPOFF COMPANY!

Last June I bought over $500 in clothes from them, to this day, it still says partial order filled on their website, in my account.
NO ONE will talk to me, I disputed it with my bank, but they said the vendor said it was delivered. I NEVER received anything.
Could be a porch pirate got the partial order, but WHERE is the rest?
I paid $15 for insurance, but that was a waste of money, can't get a hold of anyone to have them reship the cloths under the insurance.
WHAT A WASTE of money and time!
Their clothes are cute and tempting to buy... but buyer beware.
You may never receive what you ordered!

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.

I have purchased from Rosegal.com one other time in the past and getting items exchanged for different sizes was a nightmare. Eventually, after the first time exchanging and the clothing still didn't fit, they refused to exchange or refund.
I was in a major pinch and needed to find a nice outfit FAST and honestly had forgotten how terrible the customer service was the first time as it was over 3 years prior. I did remember the sizing was quite large so I purchased two sizes of all the shirts I wanted in hopes to return the ones that didn't fit.
Not a single item fit and I have been trying to get ahold of customer service for a month with no responses.
I tried to "Submit a Ticket" (pictures attached) which is the only way you can exchange items or get a refund and every time it took me to a "502 Bad Gateway" page (picture attached). After trying, literally, 10+ times to submit a request for a refund, one finally went through but noone ever responded to the ticket.
In order to submit a ticket I needed to attach a picture. I was assuming a picture of the shirt not fitting correctly so that is what I uploaded. It didn't matter that the size of the picture or the content of the picture, it would not be accepted.
I emailed *******@rosegal.com 5+ times.
I called every number I could find through a google search that was possibly related to the website but not one took me to anything related to rosegal.com
The number on facebook, *******001, answered in a foreign language and hung up within 2 seconds. Other numbers I tried were: *******056 Foreign language and hung up within 2 seconds, *******470 TV/Internet Sales, *******056 Not a Connected Number, *******485 Magic Jack Customer
There are NO phone numbers on their website so the only way to try to get ahold of customer service is to "submit a ticket" which wouldn't go through.
I also contacted them on facebook with no response.
The return policy is that the items must be returned/exchanged within a month and now that I am 3 days away from a month, I guess I can basically say goodbye to the $285 I spent on 10 shirts and am now stuck with 10 shirts that a HUGE.

I placed an order May 29 2013, very excited that it was stated that I would receive it by June11th. I wanted to wear one of my new outfits for my birthday June 14. It is now Sept 21,2023 and I have never rec'd my order. Tracking it became impossible after a few weeks and when I tried to contact the company I've never been able to reach anyone via phone. And my emails have all been either ignored or it's been said it's been delivered. Maybe so but not to my address. I've requested refund or my merchandise with no luck with either. Order# zalenddi2982

I've been trying to return items but I can't get a ticket from the website, the phone number doesn't work and they aren't answering my emails.

I was going to shop here but after seeing the disgusting ad online forget it
I don't need to see you flashing your breasts in order to gain me as a customer exact opposite no customer here

This is a scam company. They ask for private information from you before they will even process your order. Who ever heard of having to provide a copy of your phone, utility, water, etc. bill when making a purchase? This isn't the DMV! It's a site where you can buy cheap crap, not get a passport! Anyway, I paid for my purchase with my credit card and against my better judgement I provided a copy of my electric bill. I received a reply from "customer service" that since I attached the bill to the wrong ticket my order was cancelled and a refund issued. Here's how a sale works. You choose an item, you pay for it, the merchant sends the item upon receipt of payment. Super simple transaction that has been used for centuries. But the fools from Rosegal apparently don't understand how business is done. I'm waiting for my refund and if I don't receive it soon I will dispute the charge with my credit card company. Looks like I dodged a bullet anyway seeing as how so many people say the merchandise is crap. Maybe they want copies of your bill for nefarious reasons? Buyer beware. Don't make the mistake I did.

Sunflower set arrived. Tried it on and fit like a glove. Love it so much. Perfect size. I am about a size 18-20 and a 2 x fits perfect

First they say that they are out of the clothes I ordered. Then they say they will give me different clothes. I paid $55 for the original order. Now they want another $25. And they won't give me a refund.

They won't refund my money even tho I followed instructions and returned outfit that was wrong size. They said they need a tracking number. I paid $11 to mail back and post office didn't give me a tracking number. It went out with normal mail. I want my refund!

Be prepared for your clothes to not fit. I ordered my normal size and when I tried them on, they were way too big (which I'm okay with.) But the one pants that actually fit were a size 2xl. The material for the tops were very cheaply made. There was no email telling me when my package was to arrive, and when I would track it the website showed that my order number couldn't be found. I was able to get my full refund but that whole process was a mess. They offered me a partial refund and I could donate the clothes. I ended up paying for shipping on order for me to get my full refund (which was totally worth it!) All in all, I will never purchase clothing from this company nor will I recommend them.

Place my order 2 weeks ago, and still haven't received it. SAD our world is like this...Placed this order for my vacation, looks like I'll be wearing my old stuff.

I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.

I am so disappointed. And I don't know why, cause it happened to me before. But I tried again anyway! The jeans are so thin u can see thru them! I don't know why I was dumb enough to think they were actually jeans! Everything is like a costume. Just like last time! UGHHHHHHH... I may return these stupid fake jeans cause I just don't like how see thru they are!

I have just placed my third order with Rosegal. I really like their clothes! They're comfortable, stretchy, and light weight, and very flattering for bigger ladies. But be prepared for a looong wait. I waited atleast a month for my previous orders to arrive. In my opinion the clothes are worth the wait though. My first order was placed in 2020 and I'm still using all except one of the tops I bought from them 2 years later. (The top didn't fall apart, the minerals in my well water turned the collar yellow/brown.)