Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered $200 worth of clothes two months ago and I still haven't received them. My packages have been sitting at a location two hours from my house for a week now so they say. I should just drive and pick it up but I shouldn't have to do that. I ordered these clothes to wear for my birthday but they never arrived so I had to spend more money buying a whole nother outfit. Had I known the clothes were coming from Hong Kong I would have never purchased them, I already know that the clothes won't fit because their clothes run small. When they do arrive I'll have to send them back and wait another 6 months for my $200.
Dress was nothing like advertised, the fabric and sewing were garbage!
DO NOT BUY ANYTHING FROM CHINA!
"Dear Nicole ，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
I had a terrible time requesting to return items I didn't like. Even though they had a complete record of everything I ordered, they requested pictures of all the tags, then a clarification of what I wanted to return. It felt like a stall tactic and that turned out to be true. Once I shipped the items back, I kept asking for a status on my refund. They would not say if they received it or not unless I provided a tracking number. Unfortunately, the shipping location I used was shut down in the pandemic so I had to wait 30 days until they opened again to get the tracking number. Once we tracked the shipment, LOW and BEHOLD, they received the shipment more than a month ago, even after they denied telling me if they received my return. Once I provided the tracking ID, they started the refund process. I really felt like they were waiting for me to give up and either keep the merchandise or forget that I shipped them back. In a time where easy returns are common place, this experience was NOT worth the discount process. Buyer BEWARE!
"Dear Donna，
Thank you for your comment.
We are sorry that the items do not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
We can only refund the customer after the returned package is confirmed delivered.
Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Their leggings look nothing like the photos on their website. The fabric material and print quality is cheap, cheap, cheap! They say that they have warehouses worldwide but they actually ship from Shenzhen, China. The only positive surprise was that my order took a little over a week to arrive. You are better off buying cotton leggings from your local shopping mall.
"Dear Ms. B.，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
I ordered 3 shirts and me a pair of pants almost a month ago. Now just got a message it has to clear customs be patient. I would NEVER order from here again and making sure all ky friends know. Awful company and cyst service.
"Dear Christy，
Thank you for your feedback.
We are sorry that you have to clear the customs clearance.
Please kindly refer to our policy on tax here: https://www.rosegal.com/tax/
Could you please send us your order number?
We will review your case and offer a solution.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Not only do you not get the items in a normal time frame, But if you contact customer service they DO NOT CARE! Keeps blaming the Mailing system so its USPS fault not theirs.
"Dear Thomas ，
Thank you for your comment.
We are sorry things have taken longer than expected.
Because it is international logistics, the transportation time will be longer.
The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
If you still have not received your order, please tell us your order number, we will do our best to assist you.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Ordered 45 days ahead Of time. Its the 24th of December not a chance in hell of my packages coming for the holiday. Who wants a Christmas dress offer Christmas. It takes 24 hrs to get a response and only communication by email. Products come from China. I hade items come from Italy that I ordered days after this order. Right on time. Wish and zulily are much better quality and have better customer service. Always on time
Dear Mary,
Thank you for your review.
We are sorry to hear that you have not received your order.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Ridiculous customer service! Purchased items one month ago, went back on line to track my package and noticed the times were still in the cart... checked my credit card and the charge went through. I'm now in a back and forth battle with what they call customer service as they don't believe they have received payment. Hey Rosegal... my credit card company confirmed that your merchant card service has received payment, stop refusing to admit you have not received payment and if you are truly unaware you should provide some customer service and figure it as it's clearly on your end and stop trying to pin it on the customer. It's absolutely terrible service for very mediocre goods. I was purchasing some fun Christmas items, I know these products are sub par but for some one time fun stuff it would have been fine, well with all this back and forth battle I now notice my whole order is sold out... how is this now going to get fixed Rosegal? Brutal brutal brutal
Dear Sonia ，
Thank you for your comment.
Please rest assured that we will send your order out if you have paid for your order.
Could you please send us your order number and the payment information to our support center?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Not only do they NOT give you a tracking number with ordering over 100 in clothes, which I emailed them 3 times about and never got a response. The clothes are very cheaply made and I can see through the pants. Today I got a customs bill to pay duties. None of which I was told about. They should either tell you or include it in the price. Not happy
"Dear Sarah，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Please kindly refer to our policy on tax here: https://www.rosegal.com/tax/
Could you please send us your order number?
We will review your case and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service"
These clothes take 4 weeks minimum to get here from China. They are horribly cheaply made, like kids' Halloween costume material, and look NOTHING like the pictures. The sizes are all wrong, so none of them fit. And just TRY to return them, if they even do let you, they will LIE and say they never got the package, even if you SHOW THEM the tracking information!
"Dear Cathy，
Thank you for your review.
We regret to hear that you have the quality issue.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
If your returned package is delivered to us successfully, we will exchange or process the refund for you.
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service"
I HAVE PURCHASED OVER AND OVER AGAIN. IT IS THE BEST STORE I HAVE ENCOUNTERED ONLINE WITH QUALITY CLOTHING, REASONABLE PRICING, GREAT DEALS AND FAST SHIPPING. WELL DONE. THANK YOU SO MUCH.
We ordered 3 items, 2 of which were acceptable at best, but the third was a £30 item which was completely undersized. Asked for a an exchange, was asked to ship the return to Spain and pay for it but was also told i was in the wrong for ordering the wrong size... hmmmmm... don't think i'll be using this site again
Dear Nick S，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Please kindly send us your correct order number.
We will try our best to help you.
You can also email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
Sizes on items are inaccurate. I ordered a medium but the cut is child sized. Zero customer support beyond issuing a "ticket number". Returned for refund items: they offer only 20% of purchase price. You'll never see it! Their "support" dept wouldn't give me a return shipping address! MUST BE REPORTED TO OFFICIALS AS A FRAUDULENT CHINESE ORGANIZATION!
Dear James ，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Unfortunately, the company is cheating people in July I bought clothes completely different than on the website shown in the future I sent them back to them they had to pay back and to this day neither clothes nor return company the very bottom
"Dear Zaneta，
Thank you for your comment.
We are sorry that the items do not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
We can only refund the customer after the returned package is confirmed delivered.
Please kindly review our warranty policy here: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Lots of products and great customer service. They always have great cupons and delivery is good. Try it.
This company for one seem suspicious but I tried to help any business if possible. When I called about an item that was ordered 3 ago the response was " oh, your item will arrive late but there's a delay and pushed further back even more." I ask for the state the business was located and "jam" says he can't tell me due to company policy. I asked for a supervisor and he says they are all on vacation. I asked for a refund and he hung up on me.
Dear Lammar，
Thank you for your feedback.
ROSEGAL aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to resolving their issues to their satisfaction.
Would you mind giving us your order number?
We will check the order information and try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Hi I'm Crystal I purchased items from this company once I received my items they where not the sizes I asked for so tried returning and they wouldnt give my money back, plus kept my items! I alerted the post office about this so they opened an investigation on them because this is the scam they are doing! So now I'm taking legal pursuit on them cause there are so many people affected by this including myself so please dont purchase anything from them they will not be worth the products or time they will in the end take your money and say they dont recieve your packages!
Dear Darren ，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
If you have returned your items, please send us the order number, we will check the information and process the refund for you.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Do not order from this company. Clothes are made from jpeg images of jeans. Everything is polyester and cheaper than beauty supply clothes. Its a scam, and when you try to do returns, they won't respond.
Dear Ebony，
Thank you for your review.
We regret to hear that you have the quality issue.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
If you have any order issues, please offer your order number or contact our Support Center.
We will resolve the problem for you.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Good experience with delivery and also great fabric material.
I bought last year a T-shirt from them, and the fabric is still as if it were new right now.
I placed an order in April of 2020... i spent around $200... It is now September 2020... I have not yet received my order... I ended up moving In July 2020... called and told them my new address... still never received my order. Asking for a refund since my items never arrived... have not yet received my refund...
Dear Vicki,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikki,
Thank you for your review.
We are sorry to hear that you have not received your order.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service