Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
I purchased an egift card that says will deliver within 1-2 business days but I got it emailed to me in less than 5 minutes! I added this egift card # to my online purchase and worked perfectly
This company is a total fraud! I purchased a gift card never received it and did not receive a refund either! When I contacted customer support all they told me was "sorry"! I want my money back!
If you had asked me 6 months ago what I thought of Raise I would've given it 5+ stars. It was a great place to sell my unwanted gift cards, rarely had any issues with buyers, and got paid in a somewhat timely manner. That's all changed lately though. Now they're asking for very personal information including my Social Security, and holding my money hostage until I give it to them. I'm sorry, but I don't just give out my SSN number to websites.
Raise it probably a safe place to buy gift cards. I was a very reputable seller, and would never try to rip off a buyer. But I wouldn't recommend selling there. If u do sell there take your money out as soon as possible and don't trust them to hold your funds. They're liable to make you choose between your money or the risk of identity theft.
This site is useless! I tried to sell and buy, both time massive delays and slow website. I listed a giftcard to sell, it never past beyond pending page. Useless!
I purchased a e-gift card for over $350 so I was a little nervous after reading some reviews but it went flawlessly. I purchased it, got a phone call about 5 minutes later from raise.com to verify my identity and then they placed the card number and pin in my account less than 5 minutes later! I used the card on the web site I was looking at and it worked perfectly. I just wish my discount would have been better but I'll settle for 9% off at Pottery Barn.:)
I would definitely purchase another gc from raise.com!
I bought a card from raise.com and I was given an ecard instead of gift card. I needed a gift card. I contact the company and they refused to honor their "100% satisfaction guarantee". I am out $50 due to this rotten company. DO NOT BUY from them you will be sorry
The check I was sent for the gift card I sold them bounced! So not only am I out the money for the gift card, but I was charged a $19 returned check fee. If this is not made right quickly, I will be contacting the BBB.
SCAM SITE!
This site sells gift cards purchased by stolen credit cards and once merchants find out they suspend those gift cards!
I used the site just the other day and was very happy with the resukts. I was able to finish my Christmas Shopping and save a ton of money. Best part. My relatives will never know!
HORRIBLE! DO NOT BUY FROM THEM!
I got the card with wrong pin number and the customer service is telling me they can check the balance so it has to be good, I asked her the purpose of buying the card is for checking the balance or to be used? She was basically telling me it is my problem. Looks like I would not see the refund coming neither. I have to file a fraud!
After many years, I have to give the credit back to Raise. They became so much better now. And every shipment is very reliable. I have given them one more chance after last review because an accident and I believe I have talked to another customer service and they did fix the problem. After all, never problem again.
NEVER EVER EVER Use this company! I sold my gift card on this site and they still haven't paid me. Everything upfront was smooth sailing. I listed them, they sold but when it came time for them to pay me all the games started. They wanted to know where I got the cards, what i did for a living, do I travel for work ect... But odd they didn't want to know any of this BEFORE I sold them it was only a concern when it came time for them to PAY ME, Still waiting for my money! I will NEVER use this scam site again!
Worst experience! Don't try it! There is no customer service and the card could not trace.
I love Raise.com
They always have great deals and I have never had any problems with my purchases. Once I did purchase a gift card and they called to tell me it was not a valid card so that I would not be confused when I saw they had cancelled my order. Every card I have purchased has been fine. I have purchased both ecards and gift cards they mail to you directly. Great customer service and products.
Despite reading the poor reviews here I decided to take a chance and went ahead and purchased Home Depot gifts cards for a high value of $900. My experience was perfect. I received the codes and pins within a couple of hours of paying and used them on the Home depot website with no problem... it was great to save some money!
How the website works is the giftcards on this site are sold to you by individuals and Raise acts as a third party. I have no doubt that some people have a bad experience and that is really a sad shame. But keep in mind that most people take the time to write a review when they have a bad experience, that is why I took time to write my review too. GOOD LUCK!
I entered my gift card number for a company they stated they accepted. They stated the transaction was complete. Later they said they weren't taking cards from this company. Now they have my gift card number including the pin. FRAUDS!
I don't recommend this website, they tried to scam me. They are dishonest and they lie.
I had a horrible experience with those guys, stay away.
COMPLETE SCAM -- bought a $165 gift card and Bloomingdales says it's not valid and put me in fraud investigation. I contacted Raise.com and am still waiting for a refund.
Bad, bad, bad. My order was taking forever to be processed so I called to have it cancelled. They said it was cancelled, but then I got an email the next day saying it was processed. I called back in and they said they couldn't refund me because it had already been processed. Uhhhh, what? Then they told me that I have to resell them on their site if I want my money back. Yeah right!
Glitchy website and terrible customer service! Showed $69 total with $5 coupon code, charged my credit card $74 and they refused to provide even a $5 credit to a previous customer despite false advertising.
About the business
Raise is a gift card marketplace where members can buy discount gift cards and sell gift cards for cash. It is free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. For inquiries about a recent purchase, please visit our Help Center at help.raise.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members