RaiseReviews 987

I recently encountered issues with two consecutive orders that I placed for gift cards purchased through Raise. The issue was that a card on each order (both orders were for more than a single card) ended up having a zero value. This was compounded by the fact that I merged the value of these two orders onto a primary card that I use for all purchases at Starbucks, causing my primary card to me canceled when Starbucks discovered the lack of value for these two cards. In short, Starbucks was going to penalize me for all 5 cards merged onto my primary card because of the issue with only two of them. I explained this to Starbucks, but to no avail. Being the second time I had ever used Raise for a purchase, this obviously was of concern and frustration to me.

When I first called Raise to address the issue, the team was very professional and immediately understood my concern. They offered to refund the value of the two cards in question on the spot. However, as noted above the problem was more complex is that I was now without the use of the other 3 legitimate cards as well. Raise offered to send my issue to another team to investigate and determine what they could do to assist. By the end of that first day of documenting my concern, Raise had refunded the full value of both orders to me. I find the speed at which Raise addressed this issue and the solution to be exemplary and a model by which all companies should model.

As someone who deals with customers on a daily basis and listens to grievances, I wanted to raise this excellent support to those who should be aware. All companies should aspire to the quality and speed of support that you offered me.

Thank you.

Raise contacted us and made good on all of our issues! They reissued our discounts and listened to our concerns about seller ratings.

(First time I ordered a Chipotle gift card, which we received but went inactive after 4 times of using it. Next, we tried a Yogurtland gift card, which we never received. Then we tried to place an order that was cancelled immediately because of a duplicate address. There is no seller transparency.)

Unfortunately there was a problem with some Starbucks Gift Cards. It seems that they had been bought by unauthorized use of a credit card. In due course, the victim made a claim and the Gift Cards were de-activated. I contacted Raise and within only a couple of hours their excellent (and friendly) team had arranged a refund. Now I just hope that they catch up with the fraudster behind the problem. For me, it was interesting to see how quickly and competently the folk at Raise resolved the problem. You sometimes wonder just how good a guarantee is. It seems to me that the Raise Guarantee is cast-iron. Thanks to all of you who helped.

I don't shop much, but I have started using raise to save on the big purchases like clothing and appliances. I've managed to save over $150 so far and i'm loving it. Here's to hoping the deals continue!

Got a $100 gift card for AMC. It worked the first time for a $10 charge. I went again and the next time they said I had 0 balance. I called Raise to see what they could do, they refunded me my money back but took the $10 charge because I used it. It was really INCONVENIENCE and I wouldn't recommend people to use this site. If will take more of your time and luck if you want this to work out.

Btw, the Support team on Raise sucks. They don't really inform you anything until you ask, and they aren't eager to help you because they said that they don't own the cards that they sell.

Ordered gift card for restaurant Seasons 52 for $200.00, went to the restaurant and it never worked... innumerable emails, 10 days later still waiting for my refund check. Ordered a Petsmart gift card, 3 weeks later that card never came, waiting for credit on my original credit card. Company willing to give me 5.00 off for my troubles! What a joke.

Bought 5 gift cards in all in order to buy a gift from Macys, saved $100 off of $500. Turn around time for ecodes was about 10-20 minutes unless it was your first purchase. Everything worked (used it in the next hour) so I'm pretty happy.

Like the reviews say, they do call you to verify some information even if you're a buyer, but it's no big deal since it's to fight identity fraud. Besides, they're just confirming information that's already in public databases anyways, no reason to be paranoid about your data.

UPDATED: 10/15: Raise.com discovered an extra account opened by my spouse which was the reason ALL of the accounts were suspended. My problem is they could have just suspended one account, or at least contacted me for clarification before suspending every account with absolutely no notice. After leaving a phone message I was contacted later that day by a friendly rep who cleared up the matter, but it should never have been handled this way in the first place. I'm bumping them up one star because of the CSR.

After placing about our sixth order (for a $200 Kmart gift card) Raise.com suddenly suspended my account as well as my spouse's account (with no warning to either), despite having built up at least a two month order history with multiple orders having no ordering or payment issues, as well as initial phone verifications.

We have been attempting to call to clear this up but only run into very long hold times and eventually you are sent to voicemail with no answer.

Several things disturb me about this:

1) Nobody bothered to call or write to inquire if they had concerns about the account(s) and nobody failed any security questions;
2) Both accounts have placed several orders with no problems whatsoever, and Raise.com decided to suddenly suspend accounts after we both placed several valid orders?
3) You cannot reach them by phone to clear up any issues (perhaps they mass-suspended accounts and now everyone is trying to reach them).
4) You don't find out your account is suspended until you place an order.

I find this extremely unprofessional behavior and it has seriously damaged the relationship and trust we have with this company. I can certainly understand fraud protection measures, but after reading the reviews here, they seem to spending far too much time hassling their paying customers and not enough dealing with the numerous examples of fraudulent sellers peddling gift cards bought with stolen credit card numbers that buyers find have been closed by the merchant.

We do business with at least five competitors of Raise.com, and none of them have proven to be a nuisance like Raise.com.

After failing the account review process for my wife, Raise decided to suspend not only my wife's account but mine! As we called them, the supervisor said it was at the "representative discretion". We did all we can to satisfy their account verification process including sending a picture of my wife's driving licence which they said was "not valid" (after answering correctly the usual random questions).
This business is just concerned about themselves, not the customer and they will treat you like dirt. Beware!

[EDIT: We received a call from a Customer Representative. He was able to fix the situation and explained how they have to be extra cautious with gift card transactions. After some turbulences over the last few days I think we are back to normal! I will give Raise.com another try as I had been quite satisfied with their services until this incident. Changing my rating accordingly to reflect my overall experience with this business.]

They ignore my emails after I've asked for a refund on a gift card that has not been activated. I will have to resolve this issue through my credit card. FYI, if you're going to buy from them know that there is a no return policy for any reason.

Bought $400 worth of Toys R Us giftcards. I talked to customer service, they were great, guided me through the process and all cards worked accordingly. A+++++ - 1000 times better than CardPool.