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Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
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Bought a 125$ JC Penney electronic gift card from them. Had to wait 1 day to get it, taking away one star for that. Worked when i used it.
I dont know why so many people have problems with this website. I honestly use it all the time and I have never had a single problem. Its super convenient and i have saved a ton of money on gift cards from it, ive also made a little bit of money too
I bought a $100 Starbucks gift card online there, then transferred it immediately to another card using Starbucks.com, worked very fastly and I had no problems. Perhaps if I saw these review before I purchased it I would've decided not too, but that would've been a shame because I would have missed out on a great deal.
These guys ask you to run a short "verification process" off of public records! They surprise you with that extra step only AFTER you already gave them your CREDIT CARD information!
In that manor they sell your personal information as a lead to credit companies and marketing firms. I didn't even allow them the option to go on and canceled my order!
BE WARE! Your personal information (which they should not posses, is in DANGER!
I bought a $50 Starbucks e-card for $41. When it arrived in my account I tried to transfer the balance to my gold card and it was not a good card. They then gave me another $50 gift card and this time I kept the rep on the phone while I tried to transfer it again. Again, this card was declined saying it was registered to someone else. They are giving me refund. The also gave me a $5.00 promo code for being a first (and now last) time customer. I am not buying anymore from this company. I am just glad I didn't give it as gift.
Well, after purchasing several gift cards and not using one after a few months I go to use it and to my surprise the number is invalid and raise will, not help me because its over 60days. It would have been nice if they could look up, this info and accommodate me in some way. I will never use this company again and I would suggest anyone not to use it unless its for an immediate purchase. It just doesn't feel like a safe purchase.
I really liked the idea of buying discounted gift cards, but my experience with Raise was awful. I bought a $150 card to Lowes for $132 and change. It never showed up. I had to contact Raise three times to get my money refunded. Disappointed!
On behalf of our seller and our Member Services team, we’d like to apologize for any inconvenience we may have caused you, Jim. We're glad that we were able to refund you, as your order was covered by our 60-day, 100% money back guarantee. Please don’t hesitate to reach out to support@raise.com if there is anything else we can help you with.
Thank you,
Raise Member Support
I have spent over $1500 on raise.com without any problems at all. It's an easy way to save money or even make money if your'e purchasing for other consumers. I've used it for building materials at home depot and I walk away with an extra 9% when I get reimbursed. What's not to love about that? Plus, if there ever was a issue raise.com has a 100% money back guarantee.
I love raise.com and always have a great experience when buying gift cards from them. I knew I needed garden supplies so I bought a gift card for home depot and ended up getting 15% off before any coupons! I highly recommend them!
You are playing with fire by buying gift card through them. First transaction was fine, I used gift card immediately. The second gift card I bought was already used, I did get my money back though. Figured I would give them one more chance and bought 2 gift cards, waited a few weeks to use them and went to buy something from a website and it says they are already used! Just sent and email and I better get my money back. Never again. A lot of people who sell gift cards to them are crooks and unethical.
Hi Diedre,
We’re sorry to hear that this happened to you, and we would like to apologize on behalf of the seller for any inconvenience this may have caused. We’re glad to have our 100% money back guarantee in place in situations like these, and your feedback is much appreciated. We’d like to speak with you further about your experience. Please contact support@raise.com and mention SiteJabber in the subject line, we’ll keep an eye out for your email.
Thank you,
Raise Member Support
Saw some bad reviews here but decide tot try anyway. Figured most people do not bother to give positive reviews. Heck, with a credit card purchase you are pretty well protected anyway. Ordered gift card with 20% discount. Received via email within 20 minutes and immediately applied it to pending on-line order. Worked great for me.
Buyers beware! The raise.com requested my to give them my photo ID copy juts for a $500 value giftcard order, Of course I felt absolutely uncomfortable and denied it. I asked them why they insisted this, their answer is: this is the only thing they can accept.
So, I decided not to buy the $500 gift card from them. But... soon later I found out they suspended my account without noticing me at all, which means they probably do not really care if you can still shop on their website. Frankly speaking, this is truly the first time I 've heard an online website asked buyers with absolutely normal credit card charged by them all the time, to provide a photo id copy. Really ridiculous! If you don't care about your personal ID security, then go ahead to give them your copy of photo ID just for few bucks savings through gift cards.
I sold a $25 Macaroni Grill gift card on Raise.com, gave them my card # and pin#. The card "sold" within an hour and the site said they would send me a check for my portion. It's been three weeks with no check in the mail and found that my account on the website is suspended? Of course, there's no answer at customer support. I guess I'm lucky since I'm reading about folks receiving bounced checks from them.
Do not buy any E-Gift Card from them, the worst! I bought Bloomingdale's gift card, used on Bloomingdales's website, it got cancelled order twice, the card is generated from unknown internationl country, it is total fraud! Because of this nonsense I got block out by Bloomingdales website, I can never order online again, my account is high risk thanks to Raise.
I ordered a Red Lobster gift card and did not receive it. They contacted the owner of the card and found that they had not sent it out and the owners are only given three days to send it out. If they don't have a tracking number, they refund the customer who bought it. It was credited back to our account and the customer service rep was very nice, but as with all credit or debit cards, it took about four days to show up in the account.
I just made my first purchase of a Starbucks card and it worked great! Transaction completed and card received just a few minutes later.
They sold me a gift card for Starbucks $100 that had no value. I showed up at Starbucks with no cash, and couldn't get a coffee. When I called raise.com, they said that it came from a "defective batch." No apology, just that. I asked them why they didn't contact me, and the woman at customer service (Kim) just said that they didn't have time to contact every customer. So, they were basically going to steal $100 from me. This website is a joke and a total waste of time- STAY AWAY.
I attempted to place and order 2 times. Both times they flagged me as living out of the US, and wouldn't honor the sale. Then they stored my c/c number even though I selected to not do so. Contacted customer service and "nothing can be done"
I would avoid them...
DO NOT BUY ANYTHING FROM THEM! This company is a total fraud! I purchased a gift card never received it and did not receive a refund either! I contacted the customer support again and again, they never helped me solve the problem. The worst thing is, I just added extra money to that e-giftcard I purchased a couple of day before. They still let me added the money but did not let me know the giftcard was no longer usable. Then they never returned any money back to me. WORST WORST WORST WEBSITE EVER!
I have purchased a number of cards from this site with no issues so far.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ben,
We wanted to reach out and let you know that every member of our marketplace is verified through real-time technology when buying or selling gift cards. We use the highest level of encryption software, and we never sell or store your personal information. Please don’t hesitate to reach out to us for more information about this process, or feel fee to learn more about our Member Protection Guarantee here: https://www.raise.com/members-protection.
Thanks,
Raise Member Support