The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
Most of the time, my transactions with Raise.com are flawless. And my experience with Customer Service when something wasn't perfect has more than overcome any problem I had. Thanks for keeping me in the loop with prompt updates. I get the feeling that I'm dealing with good people who care.
Although i was on hold for a very long once i was able to speak with someone (mya)
She was very helpful and kept me updated while resoving my issue
Jess in customer service was fantastic. First time customer with Raise.com. Very impressive company! They definitely care about their customers. Will shop again with them real soon for more gift cards.
THRILLED at their highest possible customer service. Phillip went way over and above what I expected. THANK YOU!
DO NOT buy Starbucks cards from this website! Starbucks will zero out your card if you add/transfer funds from a card purchased at RAISE. They are not authorized by Starbucks to sell cards.
I purchased an e-gift card that didn't work. I contacted customer support immediately and received a new code within 12 hours. Not bad for messaging then late at night on a Friday. Great customer service!
BEWARE! I don't know how reviewers can give a business 5 stars when they send a physical card with a zero balance or NOT AT ALL. If you are purchasing a gift card, raise.com should require the seller to provide an online tracking number. Even with USPS you can check the tracking number online.
I had to wait for over 2 weeks, emailed customer service twice. BIG WASTE of my time. Now I have to start over. There are plenty of better gift card brokers as far as price and service out there so don't waste your time with raise.com
I have good experience with Raise support and will continue to shop in Raise.
Raise's customer service is as good as it gets. Yesterday I purchased at $100 Starbucks card from Raise, after having previously purchased a $25 card without an issue. After purchasing the $100 card I applied it to my existing Starbucks card, and today I discovered that Starbucks cancelled my card and "liberated" my remaining balance including $17 I had prior to the $100 transfer. After contacting Starbucks customer support, they say they didn't receive the funds from the gift card and that my purchasing it via Raise violates their terms and conditions, so their security team shut down my card.
I contacted Raise customer support via email, explaining the situation and requesting a refund of the $93.18 I spent on the gift card, which should be no problem with Raise's buyer protection guarantee. Within a few hours someone from customer support named Blair responded, explaining that Starbucks has apparently started flagging cards as fraudulent when purchased through third parties like Raise, when merging the balance with an existing card, and that they would refund my purchase.
I was pretty irritated this morning with how Starbucks handled this, but Raise's response to my dilemma was excellent. The response with quick, they understood the situation clearly, and they immediately moved to resolve the issue and refund me without any hassle whatsoever.
I'm willing to chalk the $17 loss up to a learning experience, but the $93 would have been more difficult to swallow. Thanks to Raise's customer service, I won't spend the rest of the day in a bad mood!
Word of warning, if you buy a Starbucks gift card, don't transfer the balance! I did this once successfully, but clearly Starbucks doesn't care if you've been a loyal customer for a decade. No worries though... I'll just have to get my $17 back in expensive reward drinks!
Thanks Raise customer service!
I bought a five below gift card at raise.com this month, but while I checked out on just passed thanksgiving day, I was shocked to know that the balance of this card is $0.00,... So, once I'm home after shopping, I sent a mail to raise.com to pass this issue to them. I'm so glad that I got their prompt attention, and in a very effective way, they refund the whole money back to my account.
I feel so happy and feel sooooo confident in shopping at raise.com now. I would say great thanks to raise.com, I bought a lot of gift cards over their, and I've saved a lot of money in shopping. I always tell my friends, saving is earning, to buy gift cards at raise.com is the easier way for me to improve my life quality.
I love raise.com, thanks again!
Yafang
Hi guys! This isnt some kind of fake review... first off... I was most skeptical and worried about making a transaction through this site because of all such terrible reviews.
I on the other hand decided to give it a shot... yknow yolo... it was kind of weird but everything went well and they asked for some info and I gave it.
Later as everything processed it took about 4 days for them to give me an email notification. I asked for more info on when they would arrive and if my check was going to come in or not. Well I sent an email and directly was answered by a machine (slightly disappointing) then about 10 minutes later a reply... A REPLY FROM AN ACTUALY HUMAN BEING. I was so happy and they said they had already sent the check that exact day and it was to arrive in 2-3 days.
There you have it... remember that all the bad reviews are aaid because of a problem that had occurred with a customer. Thats not everyone... People normally satisfied would not post a review because there wpuld be no need for them. On the other hand someone very angry at cs would post the worst review an their rant.
That being said YES you CAN TRUST RAISE.COM theyre a fast reliable company and I give them 5 Golden Stars.
Cons? The processing took about 4 days to let me know when they finally sent it, but shipping took only 3 days so 3+4 = a total of 7 days to process everything.
I received a card with no value on it, which was frustrating. However, I was extremely impressed with how quickly and easily Raise resolved it, refunding my money without any hassle whatsoever. Other than that instance, I've had good luck with Raise and saved some money in the process.
Great customer service every time!
They are effecient and friendly compare to anyother companies we contacted with.
Great deals on the gift cards too!
Bought a Starbucks card. After receiving the code, I transferred the balance to another Starbucks card. Within 2 days the card's balance was at $0, even though I didn't use it. Contacted Starbucks - they said the card balance was at $0, because it was an invalid card. Contacted Raise.com - they said they can't guarantee the balance on the sold card if it's transferred to another Starbucks card.
I didn't get a refund but was offered a small discount for the next order. Customer service at its best!
Starbucks punitively canceled a perfectly valid Starbucks card, apparently because I purchased it from Raise.com. When I spoke with Gus at Raise, he very quickly checked his records, and verified that one of the recent cards was, apparently, defective. He then almost immediately shipped out a replacement card for the full amount. Outstanding customer service.
My experience with Rainse.com has been great and one minor issue that arose was immediately addressed and resolved. I LOVE RAISE.COM!
I have saved so much money since using Raise.com. Customer service is great no mater what my questions/issue is!
I purchased a Chipotle voucher and I was told that it was invalid in store. The manager suggested I contact the company I bought it from. I contacted the Raise team and they refunded me quickly. I am extremely happy with the service and the site and will use it for years to come!
Thank you for your help, Raise Support Team! I really appreciate your getting my money back for me for a card that the account had been closed. I was distressed in having a gift card declined that I had purchased from Raise. I was sure that there was a mistake. Nope, no mistake. Then when I emailed the Raise Support Team, I found that it was after the time limit for getting my money back. But the Raise Support Team researched the issue, and I got my money back. Thank you, thank you, thank you!
We experienced problem with the gift cards we purchased. But no problem, Raise will take care of it. Thanks.
Answer: I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
Answer: People should unite and file a class action lawsuit against these guys, any attorneys reading this?
Answer: You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
Answer: The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
Answer: Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?
Raise is a gift card marketplace where members can buy discount gift cards and sell gift cards for cash. It is free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. For inquiries about a recent purchase, please visit our Help Center at help.raise.com.