RaiseReviews 987

My first contact with their support team was THEM calling ME. I'd mis-typed my email address and they noticed their messages were bouncing back. The call was to get the correction! How extraordinary! Next, I had a bunch of questions what options meant, placing an order with the newly purchased card, etc., etc., and my hand was held with utmost patience until all was resolved. A rare level of care. &, oh, yes, the site has a vast selection from which to purchase easily.

I listed a card for sale in December and this afternoon received notification it had sold. This was my first time using the system and had totally forgotten I had posted the listing and sold the card to a friend in the meantime. I emailed customer service to inquire how to resolve this and ensure the buyer wasn't charged. Blair responded to my email within 25 minutes of reaching out to let me know the issue was resolved and the transaction was canceled. I was anticipating a complex resolution process with lots of hoop-jumping and forms, but the experience couldn't have been more streamlined and simple. I've had countless negative customer service experiences with eCommerce sites so this interaction was so refreshing and much appreciated. I'll definitely use the site again and would recommend it to others as well. Thanks again!

Great customer service experience! Personal attention as all issues reported were resolved.

Excellent! I spoke with Clark this evening, He guided me through the
The web so that I could access my account information. A Gentleman,
He made sure crossed every t was crossed and every I dotted before
Being done with the call. Problem solved, producing a result. Yes!
I got it!
Raise is very fortunate to have the voice of a young man like Clark representing their Customer Service.
Be well and continue to be you!
LDHarris-Blevin

I have been using Raise.com for several months now and am really happy with them. I have saved so much money on coffee alone! They absolutely back up their guarantee and the couple of times that there were issues with the cards I purchased, their customer service was quick to respond and resolve the problem.

I purchased three gift cards to Home Depot. The first two worked out OK, but when I was ready to spend the balance on the 3rd card, it had a zero balance. Home Depot helped me looked into the matter and said a lawn mower had been purchased with the card (which I didn't buy). Raise says there is nothing they can do because it is past their 60 day guarantee on the "no expiration" gift card. I am out the $220.12 amount I paid for the gift card.

I purchased $75 in gift cards, and immediately received an email that my account needed "further verification required". The email message told me I had to call *******065. They asked me personal questions that are usually asked only by banks and financial institutions. What street I lived on, car details, loan I previously or currently have? I called my credit card company immediately after, and was told Raise was already on their fraudulent activity list... and should be avoided. The fraud department replaced my credit card, and put out a fraud alert to the credit reporting agencies.

Their service is extremely bad, and they cheat customers by some awkward tricks. Especially they hide expiration date under a tiny link shown as "Details". You will be never aware about expiration date unless you open the very tiny link shown as "Details". How can a customer figure out expiration date is under a tiny link called "Details"

Great business and website. I sold three gift cards (Kohls and Cheesecake Factory) and within 30 mins all three were sold and funds available to me. Fast service. I will definitely use them again. Great iPhone app also!

I purchased an AMC gift card that was an online e certificate and was told it would be available in one hour. It was not. I was then sent an email that said I needed to be verified and to contact them. Ok. No problem, I did that today. Then after being told by the first CS agent that I couldn't just be refunded (as I wanted to use the certificate last night), I was transferred to another CS rep to be verified. She started asking me questions like my birthdate, places I lived over the past 30 years, etc. It made me very uncomfortable because I felt like it was an identity theft thing. I told her that I did not feel comfortable answering these questions and asked to be refunded. She said no problem, we will refund you and hung up abruptly. I'm hoping they will, but it was just a strange experience! I've never had this happen on any other sites and I do alot of online purchasing through ebay, amazon, nomore rack, etc. And have never experienced this! BEWARE!

Kayla was able to rectify an issue that I had experienced with a Raise gift card. Originally, Jess had efficiently resolved my issue, but in speaking with the gift card issuing department, I learned of an oversight. When I contacted Kayla regarding this error, she was very helpful in resolving my oversight. I feel that both Kayla and Jess's exceptional customer service deserve recognition and hopefully they can be recompense in kind.