Pro WindsReviews 105

I Bought a clarinet for my daughter from this website. I wish I had never done business with them. Bought clarinet and several other accessories and was told when ordering that it would take about 2 weeks to get the things, because the bag I ordered needed to be ordered and they were out of the clarinet, but would have more in within a week. I didn't need these things for 5 weeks so thought that there was plenty of time for them to get me the things I ordered. After 4 weeks, no contact at all of any problems and no products. Had to call them while on my family vacation to find out why. Ian who answered the call said he would find out and get me things before my daughter needed it next week. Said he would email any updates. No updates were emailed and no products sent. Called again when I got back from vacation and realize3d he did nothing. Needed everything the next day. I told Ian that his service was the worst I had dealt with and he told me, "If my service is the worst you've had, then you're the luckiest lady in the world." He then hung up the phone on me. I called back and talked to Dean, store owner, and he overnighted a lesser quality clarinet for my daughter to use for her lesson and band camp, til they got me the right one. Right Clarinet showed up shortly after the replacement, which is the only good thing about this situation. Then I had to fight to get the other items I ordered and wanted information on. Took an addition 2 weeks to get most of the accessories. Everything except the bag, the one that was supposedly being special ordered the day I called and placed the ordered. Seems they never placed that order, and 7 weeks later are telling me that the bag has been discontinued. Don't you think they should have been intelligent enough to figure that out before now. I hope anyone who thinks about using this company, thinks twice. NOT A REPUTABLE COMPANY! BEWARE!

Do not buy anything from Pro Winds. There is nothing Pro about them. The website says that it is family owned business, but so is the Mafia. Before they get your money they respond almost immediately and basically tell you what they know you want to hear (time/delivery, refund/return, extras). It is all lies and the lies just continue from the owner Dean Foster (slime ball would be a compliment) right down to Mark and others in customer service. After they have your money you can't get any information out of them and if you do it's a lie. I've finally (May 31) cancelled an order for a $5,000. Bassoon that was placed on February 21. Before I ordered they told me that I would have it in 3 to 4 weeks. Many requests that took threats to illicit a response invariably said ' it's coming next week.' At the end of March Mark let it slip that they were trying to get a bassoon from a dealer overseas. If I'd wanted a used kicked around instrument I would have gone on eBay myself. Fox, the manufacturer of the bassoon confirmed to me that the bassoon was not ordered by Pro Winds until two months after my order was placed with Pro Winds. I think Pro Winds was shopping around for a 'like new' used or loaned bassoon. Dean Foster, the owner, refuses to accept my calls or respond to my emails. Dean's the person in charge of refunds and he is sitting on my refund hoping it will go past the credit card dispute date but I've just beat the cutoff. I have turned the matter over to my credit card company. I've been out my $5,000 for almost 4 months while Pro Winds has been investing it in 'what?'. If you still decide to buy from this organization (because the prices are very tempting) at the first missed deadline cancel and start negotiating for your refund immediately. Also, if you ever do receive the instrument, check the serial number with the manufacturer to find out when it was made and for whom. Know the history of your instrument and send it back immediately if it's not the new one you ordered. A very shady and greasy business. STAY AWAY FROM PRO WINDS!

Ordered Sax from online Catalogue, that didn't say Sax was out of stock. Waiting, I emailed. They didn't answer. I called. Order being shipped from China - two or three weeks. After six weeks, still being told "one or two more weeks". Cancelled order, and they acknowledged cancelled order with rare email, but 'too busy' to refund my money. Had to get Credit Card Company to step in... Prowinds might have been trying to stoll past the Dispute Claim Deadline. Doesn't seem quite honest, does it?